Restaurant Impérial propose un voyage culinaire authentique taïwanais et chinois, présentant un menu diversifié qui met en valeur les riches saveurs de l'Asie. Les clients peuvent s'attendre à des plats préparés par des experts, allant des sautés cantonais classiques aux spécialités taïwanaises savoureuses, tous créés avec des ingrédients frais et des techniques traditionnelles. Le menu comprend une sélection de plats de nouilles salées, d'assiettes de riz aromatiques et d'options de dim sum délicates, offrant un aperçu complet de la cuisine est-asiatique. Chaque plat est conçu pour offrir une expérience distinctive et satisfaisante, reflétant le riche héritage culinaire de la région.
Restaurant Impérial est fréquemment loué pour ses portions généreuses, ses saveurs authentiques et ses Dim Sum frais, ce qui en fait une destination prisée dans l'ouest de l'île. De nombreux clients apprécient l'emplacement pratique, l'abondance de stationnement gratuit et le système de commande efficace utilisant des codes QR. Bien que plusieurs avis soulignent la qualité de la nourriture et l'ambiance agréable, les expériences concernant le service sont inconstantes, certains clients signalant des temps d'attente prolongés, des problèmes de réservation et des difficultés à obtenir l'attention du personnel. Malgré des avis partagés sur les prix et la constance du service, l'établissement demeure une adresse privilégiée pour ceux qui recherchent une cuisine chinoise de qualité et un espace accueillant pour les grands groupes.
We did an event here. We know that food is good but we got disappointed. The soup & fish was very stinky, & the fried rice was very salty. Also, the head server is very rude.
I ask for fried seafood rice & I get kinda rice glutinous instead, they said it is fried rice. It's not the first time there. Since I was there waiting for the rest of my order that never came I check if I did a mistake. Not service at all. Went to get my own fork & my to take out. Service awful 😖 😱
Staff think its their own restaurant ... i dont know how receptionist can say i dont know about our restaurant services ... you should close this restauran
Food is always good here. Unfortunately, not good enough to make up for the extremely poor customer service. We made a reservation for a large group of people; however, the staff let us know only upon my group's arrival that they'lost' our reservation & that we had to wait. Another staff member told us that they had our reservation but that they were so busy with other customers they couldn't keep it for us… I think they can't handle the lunch rush… Despite this, my group was patient because the staff did seem very busy & overwhelmed, so we overlooked this & waited for half an hour rather than going somewhere else. I wish we had decided to take our business elsewhere because the next issue arose when it came time to pay for our bill. Several staff members came to our table to search for the small piece of paper they use to track the dishes they served our table, despite having a QR code system… some even moved our belongings to search around them… Luckily my group normally keeps our own receipt of what we order so as to avoid being overcharge (we took a screenshot of what we ordered through their online system). We offered this to the staff but they insisted they needed the paper in order to pay & wouldn't let us leave. It was an extremely uncomfortable situation that seemed totally unnecessary. They eventually agreed to rely on our screenshot that we took of our order but they gave us a LOT OF ATTITUDE.
Needless to say, the staff treat their customers like garbage. Although the food definitely could be worth the wait, the poor service is definitely not worth your hard earned money & self-respect.
Unfortunately, I won't be returning. While the food was good, the service was very disappointing.
When we arrived for our reservation, we were told it had been lost. We were a group of 12, including elderly guests & small children, & ended up waiting an additional 30 minutes. The host insisted the entire group needed to be present-which we were-but the entrance was crowded with other guests waiting, & the situation felt very disorganized for such a large restaurant.
The second issue occurred when it was time to pay. The staff began searching frantically for a small piece of paper they said was necessary to process our bill. It was likely cleared away with the dishes, but it's hard to understand why this paper was so critical, especially since we had ordered through their QR code system. There should have been an electronic record of our order.
Despite showing them a screenshot of the bill from the QR system, they would not allow us to leave until the paper was found. They even asked us to'check under the table' & go through our belongings to help locate it. Why not just print a copy?
Overall, the experience lacked professionalism, organization, & efficiency.
Upon entering the restaurant, no one greeted us. After waiting at the counter for several minutes, a Lady came to the counter, ignoring me & another customers. As soon as I greeted her with'Hi, how are you?', she immediately interrupted me, saying,'Dno't order here, wait beside the door,' while simultaneously gesturing a refusal. I had never seen such rudeness from a restaurant receptionist. The customers waiting behind me also looked astonished. My friend & I left the restaurant right away. I will never go there again.
