Pub Cartier Arms

Tiffanie

5.0

(English version below)

J'ai vécu une très belle expérience au Le Pub Quartier (Hyatt Centric Old Montréal), & je tiens vraiment à la partager.

Dès mon arrivée, Fatine (barmaid/serveuse) s'est démarquée par son attention & sa gentillesse. J'avais demandé une table près de la fenêtre, & même si tout était complet, elle m'a rassurée avec beaucoup de bienveillance en me disant qu'elle s'en occuperait. Quelques minutes plus tard, elle est revenue me chercher pour m'installer à la meilleure table - un geste simple, mais qui a fait toute la différence.

Ce qui m'a le plus touchée, c'est sa présence. Elle est attentionnée sans être envahissante, toujours souriante, douce & professionnelle. On sent qu'elle aime vraiment ce qu'elle fait. J'ai aussi remarqué qu'une autre serveuse semblait débordée, & Fatine l'a aidée naturellement, avec beaucoup de générosité - ça en dit long sur sa personnalité.

J'y étais lors d'une journée difficile sur le plan personnel, & la façon dont elle m'a accueillie & accompagnée m'a fait énormément de bien. Sa gentillesse & son humanité m'ont permis de me sentir soutenue & prise en charge.

Fatine est une perle, & j'espère sincèrement que la direction reconnaît sa valeur. Elle a transformé mon expérience, & c'est grâce à elle que j'aurai envie de revenir.

Merci infiniment, Fatine 🤍

➡?English:

I had such a beautiful experience at Le Pub Quartier (Hyatt Centric Old Montréal), & I truly feel compelled to share it.

From the moment I arrived, Fatine (bartender/server) went above & beyond in a way that genuinely touched me. I had asked about a window seat, & although everything was initially full, she reassured me with such kindness that she would take care of it. True to her word, she came back shortly after & moved me to the best table-a small gesture that made a big difference.

What stood out even more was her presence. She was attentive without being intrusive, warm, courteous, & always smiling. You can tell she truly cares. I also noticed that another server seemed overwhelmed, & Fatine naturally stepped in to help without hesitation-something that says a lot about her character & professionalism.

I happened to be there on a difficult day personally, & the way she treated me-with kindness, care, & genuine attention-made me feel seen & taken care of. That kind of service is rare & incredibly meaningful.

Fatine is an absolute gem, & I sincerely hope her management recognizes the value she brings. She elevated my entire experience, & I will definitely be back because of her.

Thank you, Fatine 🤍

Mar 27, 2026

on Google

Colton

5.0

We absolutely loved our stay at the Hyatt Centric Montreal! Vincent crafted a custom grapefruit-inspired cocktail just for me, & Peter remembered our drinks & made us feel completely at home. Their hospitality made the bar a true highlight of our trip.

Sep 18, 2025

on Google

Fernando

4.0

Went in as a guest of Hyatt Centric for happy hour & they had good draft beer. The fries were good, & the servings were huge.

Jul 19, 2025

on Google

Shefali

3.0

I stayed at the Hyatt Centric Montreal & this was the main restaurant in the Lobby of the hotel. If you order roll service at this hotel, the food will be coming from this restaurant. After a long day out, I decided to stop in here to grab some dinner before going up to my room for the rest of the night. I ordered the Chicken Club Sandwich & the Mac & Cheese. The sandwich was good, but the fries were very well done. Almost to the point that it was not enjoyable, I don't know if it's a Montreal thing, or it's specific to this restaurant, the fries seem to be very well done. The Mac & Cheese was quite good, it tasted freshly made & was topped with green onions which was a nice touch.

Aug 6, 2024

on Google

via Other

1 Review

5.0

A wonderful supper with friends in a sublime ambiance & a majestic view of Chateau Viger! Cartier Arms at Hyatt Centric Old Montreal is an ode to a bygone era while maintaining the simplicity of modern day dining. A must to try during this Festive Season 🎄🎄🎄

JérômeJan-3995

1 Review

5.0

Nous avons célébré notre mariage dans une des salles de l'hôtel Hyatt Centric & avons bénéficié de services de première qualité de la part du personnel du restaurant Cartier Arms. La planification impeccable & le dévouement des personnes en charge ont assuré le succès de notre événement. Le buffet offert à nos invités était composé de mets variés & exquis! Mon épouse & moi recommandons vivement le restaurant Cartier Arms à toutes les personnes désirant planifier un événement ou simplement passer une soirée mémorable.