Dans l'ensemble Pointe Claire Deli est largement appréciée pour son ambiance chaleureuse, son menu brunch et ses portions généreuses, avec de nombreux convives qui louent des plats comme les huevos rancheros, les pommes de terre écrasées, le toast à l'avocat avec halloumi et les plats de poulet frit, ainsi que le service convivial et l'ambiance détendue lorsque le personnel est efficace. Cependant, de nombreuses critiques signalent des difficultés pour les familles avec de jeunes enfants, l'absence de chaises hautes et de tables à langer, des règles restreignant les poussettes et des cabines étroites; le service peut être inégal et les prix peuvent sembler élevés par rapport à la valeur, bien que d'autres louent la qualité et l'ambiance et disent qu'ils reviendront.
old diner vibe.. our food was not hot when it came to our table so we told the waitress who immediately offered to reheat them but we were a bit pressed for time & declined
later she came to tell us that she would give us a 25% discount because of the food temperature... she was real pro-active & just that gesture is a guarantee we will return
as for the food, we had breakfast & apart from needing to be hotter, it tasted good
What I like about this place is the homey vibes to it. The West Island has too many big chains or big restaurants but this one's different. The French toast was different: more like a fluffy Japanese pancake but amaze.
13 mars 2026
sur Google
🍽️
Sachez où manger à Montréal avant tout le monde.
Découvrez en primeur les ouvertures les plus branchées, des menus secrets et les coups de cœur de RestoMontreal.ca. Rejoignez plus de 50 000 foodies.
I'm disappointed to leave this review as the Pointe-Claire Deli is one of the only places in Valois to go for a sit down meal. However, as a new mom, the no stroller rule is rough. I understand that it's a tight fit, but it makes it hard to go there with a baby, & I think the owners intended for that. It's also not breastfeeding friendly as the booths are too small. The table is too close to the body. Therefore, it's also not accessible to people in bigger bodies. Finally, there is no change table option in either of the bathrooms. I do like the food very much & the relaxed vibe. The servers have always been attentive. But I just feel it's not mom/ family friendly.
I LOVED it. From the moment you pass trough the door you know where you are, who they are as business owner & what you're about to get. Boy did it not dissappoint! Tex mex americana vibe, great food, nice playlist. It was everything I was hoping for & more!
I've been hesitant to write this review for a long time, because I really wanted to love this place. I've been going to the Pointe-Claire Deli since before the new owners bought it during Covid, & I was genuinely excited to see it given new life. The decor & vibe inside are lovely… cozy, bright, & full of potential.
That being said, over time the place has become increasingly unwelcoming. The prices have gone up quite a bit, & while I was surprised when they removed the free coffee with breakfast, I shrugged it off. Then the high chairs for kids disappeared, which was explained as a safety issue. Again, not the end of the world. But when I brought a friend with a toddler who had never been before, she was taken aback by the sign in the window saying'loud kids must be escorted out.' I completely understand wanting a peaceful dining environment, but the tone of the message felt unnecessarily harsh. I was embarrassed that I'd recommended the place to her, because it just didn't feel friendly. Still, that wasn't enough to stop me from returning.
Unfortunately, what has finally made me stop going is the attitude & customer service. The younger staff are always kind, polite, & accommodating, truly a pleasure. But whenever the woman I believe to be the owner is working, I instantly regret sitting down. She is consistently curt, avoids eye contact, & gives off the impression that customers are a bother.
To give a few examples: my table of five once asked for ketchup & received one tiny paper - barely bigger than what you'd get at a fast food place. Another time we asked for water for everyone, & only two glasses were brought. On my last visit, there was a piece of paper still attached to the slice of cheese in my burrito. I didn't mention it because she was so unapproachable, but I left it on my plate thinking she might at least acknowledge it when clearing the table… she didn't.
After dozens of visits, I've decided I won't be going back, simply because I don't feel welcome. It's such a shame, because it's one of the only spots in Valois that doesn't have that friendly, neighborhood warmth. When the younger staff are running things, the place feels completely different; relaxed, pleasant, & inviting. They're wonderful & deserve credit. I truly wish them all the best in the future.
25 oct. 2025
sur Google
🍽️
Sachez où manger à Montréal avant tout le monde.
Découvrez en primeur les ouvertures les plus branchées, des menus secrets et les coups de cœur de RestoMontreal.ca. Rejoignez plus de 50 000 foodies.
