Not sure if this in other comments & that's on me for not checking. However, you'd think that a place open for breakfast during the day would have high chairs available or at least a booster with straps. I had to use my sweater to tie my toddler to the booster. The food & Caesar were also pretty bland especially for the price. Cost me around $70 because there was no real'kids' items & got'bunny butt pancakes'. Will not return.
IF YOU HAVE KIDS - SKIP THIS PLACE. NO HIGH CHAIRS NO CHANGING TABLES.
I have always loved this place, food is incredible but if you have kids I would skip it. From the sign that says no strollers (which I can understand because the place is small) but then when I came in with my 3 year old & 8 month old not even thinking twice that of course they would have a high chair.. NOPE not one all they have is ONE'booster' that has zero attachments. Luckily I had my own booster in the car. It's surprising to me that a family run restaurant or restaurant in general wouldn't try even a little to accommodate families. Might as well put a sign outside that says no kids allowed. We had originally sat in a booth with the loose booster my baby almost fell under the table then I said ok I'll just hold her but the booths are so tight she was squished. I realized I had my booster in my car so I asked if we could switch to another table in the back with chairs.. the man at the front was seemingly annoyed (maybe I was just being sensitive because I was so extremely flustered but now after reading all the other reviews about kids & having a negative experience I must have been picking up on something) I then began transferring all my stuff to the other table (alone with two kids it took a few trips) no one offered to help me.. my baby with one sock (the other had fallen under the table I gave up on trying to get it) & my toddler almost in tears (I wasn't far behind) I don't know if I'll go back certainly not with my kids. You are in the hospitality business.. from what I read the owner says it's not a play ground which I agree. We were not bothering anyone I made sure my daughter didn't climb on the booths didn't touch the mirror & cleaned up after myself as best I could when I was done. I don't know there needs to be a middle ground somewhere or just make your establishment adults only ? Or at least make it visible online that you don't accommodate young children? Just an idea!
I've been hesitant to write this review for a long time, because I really wanted to love this place. I've been going to the Pointe-Claire Deli since before the new owners bought it during Covid, & I was genuinely excited to see it given new life. The decor & vibe inside are lovely… cozy, bright, & full of potential.
That being said, over time the place has become increasingly unwelcoming. The prices have gone up quite a bit, & while I was surprised when they removed the free coffee with breakfast, I shrugged it off. Then the high chairs for kids disappeared, which was explained as a safety issue. Again, not the end of the world. But when I brought a friend with a toddler who had never been before, she was taken aback by the sign in the window saying'loud kids must be escorted out.' I completely understand wanting a peaceful dining environment, but the tone of the message felt unnecessarily harsh. I was embarrassed that I'd recommended the place to her, because it just didn't feel friendly. Still, that wasn't enough to stop me from returning.
Unfortunately, what has finally made me stop going is the attitude & customer service. The younger staff are always kind, polite, & accommodating, truly a pleasure. But whenever the woman I believe to be the owner is working, I instantly regret sitting down. She is consistently curt, avoids eye contact, & gives off the impression that customers are a bother.
To give a few examples: my table of five once asked for ketchup & received one tiny paper - barely bigger than what you'd get at a fast food place. Another time we asked for water for everyone, & only two glasses were brought. On my last visit, there was a piece of paper still attached to the slice of cheese in my burrito. I didn't mention it because she was so unapproachable, but I left it on my plate thinking she might at least acknowledge it when clearing the table… she didn't.
After dozens of visits, I've decided I won't be going back, simply because I don't feel welcome. It's such a shame, because it's one of the only spots in Valois that doesn't have that friendly, neighborhood warmth. When the younger staff are running things, the place feels completely different; relaxed, pleasant, & inviting. They're wonderful & deserve credit. I truly wish them all the best in the future.
