Pile Ou Glace delivers delicious ice cream and a standout gelato experience, with pistachio and hazelnut praised as exceptional and the dark chocolate gelato described as among the creamiest in town. The Tahitian vanilla is noted as excellent, and flavors like tiramisu and praline rocangelo receive high marks, while the selection is described as authentic and well balanced and portions are generous. Some reviews highlight standout flavors such as stracciatella and a pistachio and passion fruit pairing, with non dairy options like mango chocolate swirl appreciated. The overall impression is that this is among the best gelaterias in Montreal, a must visit and a top choice for a late night treat in a charming area near Jarry Park. Service quality varies, with many reporting warm, friendly and efficient service, while others note unwelcoming attitudes during busy times; a simple hello or polite greeting is frequently called for. The atmosphere and cones or sorbets are praised for a homey feel and real fruit and nut flavors, and there is broad praise for the quality and value. In short, Pile Ou Glace delivers high quality gelato with a memorable flavor lineup, though service experiences can differ from visit to visit.
I really love the gelato from this place; it's consistently excellent.
Unfortunately, the customer service leaves a lot to be desired. Every time we walk in, we're met with unwelcoming stares & welcomes from the staff behind the counter, as if our presence is an inconvenience to them. I really feel like the service could be improved with a simple hello, how are you or have a great day.
I went to pile ou glace with my wife. I had the hazelnut,Sicilian pistachio & almond flavors my wife had the non dairy mango chocolate swirl If this place is not the best gelateria in Montreal it's second to none. If there was a Michelin star for gelato Pile ou Glace should get one. Keep up the good work
Great service & always generous portions. If you love authentic Italian gelato & tiramisu, Pile ou Glace is hands down the best place in Montreal. I put on at least two pounds every summer because I always end up bringing home an extra pint!
The first time I visited, I was warmly welcomed by a kind lady with glasses & curly hair, her service truly stood out. A few days later, I was served by a younger brunette woman who seemed stiff & distant, but I didn't really say anything about it. On my third visit today, Wednesday, June 25th around 4 p.m., that younger lady was there again behind the counter, & her attitude felt even colder. She clearly knew she was being unwelcoming but made no effort to be polite. It honestly felt like she resented serving certain people, which came off as quite rude. I didn't say anything, I just left & went to Café Gelato next door. It cost more for the same product, but I preferred that over a'you're not worth my time' kind of service. Now, if I see the other kind lady with the glasses, I'll know we'll get a nice service. She was there today too but I wasn't served by her unfortunately. Not trying to be harsh but the other one knows she's not nice at all. But I'll come back to try another time since I'm next door.
