Pile Ou Glace draws praise for high-quality gelato with standout pistachio, hazelnut, vanilla and dark chocolate, plus creamy stracciatella and inventive flavors; many consider it among Montreal's best gelaterias, with generous portions and good value, and the texture often described as rich and authentic. A few reviews note occasional flavor availability issues, especially licorice, and a few visitors report inconsistent service ranging from warm and friendly to chilly or overwhelmed during busy times. The overall impression is a solid, authentic Italian gelato experience in a convenient Montreal location near Jarry Park, inviting repeats from locals and visitors alike.
I really love the gelato from this place; it's consistently excellent.
Unfortunately, the customer service leaves a lot to be desired. Every time we walk in, we're met with unwelcoming stares & welcomes from the staff behind the counter, as if our presence is an inconvenience to them. I really feel like the service could be improved with a simple hello, how are you or have a great day.
I went to pile ou glace with my wife. I had the hazelnut,Sicilian pistachio & almond flavors my wife had the non dairy mango chocolate swirl If this place is not the best gelateria in Montreal it's second to none. If there was a Michelin star for gelato Pile ou Glace should get one. Keep up the good work
Great service & always generous portions. If you love authentic Italian gelato & tiramisu, Pile ou Glace is hands down the best place in Montreal. I put on at least two pounds every summer because I always end up bringing home an extra pint!
The first time I visited, I was warmly welcomed by a kind lady with glasses & curly hair, her service truly stood out. A few days later, I was served by a younger brunette woman who seemed stiff & distant, but I didn't really say anything about it. On my third visit today, Wednesday, June 25th around 4 p.m., that younger lady was there again behind the counter, & her attitude felt even colder. She clearly knew she was being unwelcoming but made no effort to be polite. It honestly felt like she resented serving certain people, which came off as quite rude. I didn't say anything, I just left & went to Café Gelato next door. It cost more for the same product, but I preferred that over a'you're not worth my time' kind of service. Now, if I see the other kind lady with the glasses, I'll know we'll get a nice service. She was there today too but I wasn't served by her unfortunately. Not trying to be harsh but the other one knows she's not nice at all. But I'll come back to try another time since I'm next door.
