Parma Café specializes in the preparation of traditional Italian cuisine with a focus on artisanal pizza and hearty sandwiches. The kitchen utilizes authentic techniques to craft thin-crust pies topped with high-quality ingredients and classic flavor profiles. Extensive sandwich selections feature freshly baked bread paired with premium cured meats and imported cheeses. Each dish reflects a commitment to simple yet robust culinary traditions rooted in Mediterranean influences. Patrons encounter a straightforward environment where the focus remains entirely on the consistency of the prepared food. This establishment maintains a clear standard for high-volume, reliable service by prioritizing speed and structural integrity in every crust and baguette. Quality control remains the primary objective for the culinary team when managing the diverse menu offerings provided to the public.
Parma Café is widely celebrated for its high-quality, fresh ingredients, particularly its delicious paninis, authentic pasta dishes, and generous portions. Many guests praise the café for its cozy, vibrant atmosphere and visually appealing decor, making it a popular destination for both quick bites and social gatherings. While some visitors find the space loud during peak hours, the consistent quality of the coffee and pastries, combined with the friendly and attentive service provided by the staff, keeps many locals returning regularly. The establishment is frequently highlighted as a standout location in Laval, offering a welcoming experience that often exceeds expectations for both food and hospitality.
Disgusting Service
I've been to this café multiple times, but my last visit will absolutely be my last. The service was beyond disrespectful & honestly embarrassing to witness.
When I arrived to join my friend at our table (we were supposed to be three people, but she arrived first), I immediately felt something was off. They had seated her in a tight corner where barely two people could fit, sitting directly across from each other. A few minutes later, we noticed a nearby table being cleared & decided to move there once it was empty, something we've done before without issue.
That's when a staff member/manager (not sure who he thought he was) stormed over & told my friend,'No, no, you can't sit here. Go back to your place.' I understand cafés get busy, but there is absolutely no excuse for disrespect.
To make things worse, the table wasn't even being set for a group of three - it was for two people. Instead of calmly explaining the situation, this grown man chose to argue & shout in public at a younger woman. Truly shameful behavior. We weren't stealing seats, we weren't causing a scene, & we were leaving a clean table behind. Even if he owns the place, that does not give him the right to yell or belittle customers.
We decided to leave, at which point he continued making childish comments like babye under his breath & then kept arguing when confronted. Completely unprofessional. It was very clear he felt entitled to speak to us that way because we were'just girls.' Wrong move.
Moral of the story: get your act together. A grown man running or working in a café should know how to speak to people - especially paying customers. This place lacks basic respect & professionalism. Take your business elsewhere
Not a good spot to study or work, very loud. We were two people sitting at a table for three in a corner near a charging outlet, while we saw two other customers taking a table for six & staff didn't say anything to them. After about an hour, staff came to tell us we were not allowed to use laptops, even though several people were clearly using laptops at the bar right in front of them, as well as at other tables.
To add to the confusion, we weren't even using our laptops at the moment they came to talk to us; we were just talking, eating cake, & drinking our coffee. They could have kindly asked us to move to the bar if laptop use was the issue.
On a positive note, the temperature inside was perfect, drinks & cake were amazing, Overall, the rules didn't seem to be applied consistently, which made the experience frustrating & uncomfortable.
I've visited the store multiple times & never had an issue. But during my recent visit, I witnessed the manager shouting at someone. I don't know exactly what happened, however, a manager should never speak to a customer that way. It startled me & multiple other costumers, to the point that I'm not sure if I will be returning.
What a shame for the location that this cafe has. Such a bad customer service from the manager, who raised his voice on the customers in front of everyone. nah never coming back here agian.
Looking for a great café with friendly staff?
Parma Café Laval is the best option I can offer.
Service was amazing, my family & I were treated with kindness & respect throughout our whole experience.
The food was amazing & definitely worth it, I 100% recommend their panini's!!
Coffee was fresh & not expensive at all; I received a great quality coffee for a great price!
All in all no complaints, only good vibes & great times.
Please fix the mobile application. There is no option to order & pay at the cafe. There is no option to pay by credit card. The only option was to pay by adding funds to a wallet, but that option didn't work either (when adding credit card information, it gives an error message because you didn't enter your address… but there was no spot to enter an address). Ordering through Uber Eats would've cost an extra $2 per item, so fortunately I was able to call & place an order.
