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Reviews for Ô Wok
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Display Allthai(25) pad thai(17) chicken(15) fried rice(12) dumplings(10) général tao(9) recommend(9) dishes(8) rice(8) curry(8) ramen(7) fried(7)Extremely disappointing takeout experience. The pho was poorly prepared, with the noodles already mixed into the soup, making them completely soggy. By the time I got home, there was barely any broth left. The other dishes were not tasty, the fried rice was soggy, & the Tom Yum soup was very disappointing & tasteless. I was also told they only had beef pho available, even though chicken was clearly on the menu. Service was poor. Overall, the food quality & service were unacceptable, & I would not return or recommend this place.
After a long day of snowboarding, we decided to check out this small, cute looking restaurant. The aesthetics were actually really nice cozy, warm, & inviting. Unfortunately, that's where the positives ended.
From the moment we sat down, everything went downhill. We ordered our food & then waited & waited. I asked for lemon water, which didn't arrive until our main dishes finally came out. I went to check out the washrooms very lovely & took a photo at 4:00 p.m. We didn't receive our food until 6:45 p.m. That alone should say enough about how the night went.
To make matters worse, we were told they don't take reservations yet a large party of about 15 people arrived with a reservation & were clearly prioritized. Their food was prepared & sent out before ours, even though we had ordered well before they arrived. On top of that, the restaurant was prioritizing takeout & Uber Eats orders over dine-in guests, which only made the wait longer & more frustrating.
While all of this was happening, customers were being made to wait outside in the freezing cold, which was completely unacceptable, especially given how poorly the service was already being handled.
Inside, no one seemed to be in control. Staff were openly bickering with each other, nobody appeared approachable, & not a single friendly face was in sight. The manager was nowhere to be found. Instead, he sent a busser to take our order, which clearly reflected how poorly managed this place is. This was a Monday, not a busy weekend night.
When the food finally arrived, it was completely cold every dish. The fried rice tasted like it had simply been boiled, with no flavor or effort. For a restaurant charging premium prices, this level of quality was unacceptable.
When we brought our concerns to the manager, he wrote down that we would receive a gift receipt. At the bottom of that receipt, he wrote'no tip.' That was incredibly insulting. I work in the food industry myself & I always tip. In fact, the tip was already already included on the receipt, & I felt $45 was more than fair given the circumstances. Writing'no tip' felt petty & unprofessional.
I have never experienced such careless management, lack of accountability, & disregard for customers. The service was negligent, the food was disappointing, & the overall experience was shocking. I would never recommend this restaurant to anyone. This was an absolutely horrible night, & this place should not be charging the prices it does for this level of service.
A complete disappointment from start to finish.
Well most of options on menu was not available. We had to go with fried rice which was ok, however the satay poulet was not tasty it was over cooked.
Food tastes great!!! The chicken fried rice has the nice charred flavour (chefs kiss) . The chow mein & general tao chicken is amazing too! 😋🤤
The food taste not even closed to what the name says. Please change the people in charge of the kitchen. The worst pad Thai I ever tried (cero tamarindo, cero peanut sauce, no eggs) soo salty & cero sweetness, the fried rice tasted sweet , the ramen soup was so spicy . All wrong. The service was ok a d the sangria was light but good, no strong or that sweet at all.
DO NOT believe these bad reviews. This meal was exceptional! We loved the chicken satay & the salad was fresh & delicious. The fried rice was awesome. If I could make a suggestion it would be to have chili paste & soy sauce on the tables. A fantastic meal!!
Fabulous food! I dined with my partner & we had the steamed dumplings, beef tartare & fried rice with chicken. What soured the experience was the attitude of the waitress. When paying the bill we paid in cash & put a $9 tip on a $124 bill. She took the cash, counted it at the reception then came back & said that she may have been mistaken & we might not have had enough money. I recounted it with her then she berated us for not giving a 15% tip. I gave her another $5 to make her go away as she was embarrassing us next to other patrons. Highly recommend you try & pay by credit card as this waitress was thick on attitude & very false.
Family friendly restaurant with great cuisine . The chicken fried rice us a must try !!! Service was fast & courteous. We ordered apps : shrimp tempura, dumplings , satay chicken . & for main the duck... excellent .. We ate too fast so no photos, but I will be visiting again ☺️
During our Mont Tremblant vacation, we dined at this charming Thai restaurant that we visited twice. The restaurant boasts a friendly staff & serves delectable dishes with generous mains portion sizes. For our starters, we enjoyed spring rolls & dumplings, while our main courses included Pad Thai & Fried Rice. Among the main courses, the Fried Rice stood out as my favorite. I must say, I preferred the main courses over the starters. If you're looking for a Thai dining experience with warm hospitality & not so spicy delights, put this place on your list!
