Lou's Restaurant

PatriciaWep-1825

1 Review

1.5

Saturday, we were a family of 5 + child. An involuntary gasp escaped when I saw the price of our meal, especially with the quality of food. Salmon & chicken dishes were dry, three limp scallops (& plate) covered in tasteless moist bread crumbs (salt, pepper, seasoning?), Hollandaise sauce on 5-6 six-inch asparagus pieces ($23) was tasteless. The hamburger passed the taste lest at $28. A bottle of wine sat before us unopened until we went to the bar to ask for a corkscrew; a beer never arrived as well as a small morsel of bread while we waited for our meal. Question: Who are these people that have praised this restaurant? Answer: People with no taste buds.

Sam

5.0

One of the best in town

''One of the best in town?'' That does not say much for the restaurants in Pointe Claire.

PatriciaWep-1825

May 11, 2026

''One of the best in town?'' That does not say much for the restaurants in Pointe Claire.

PatriciaWep-1825

May 11, 2026

V

3.0

I will go back 100% for drinks & the vibe, especially the terasse! But food wise, other than the bread (love the butter garlic spread) was wayyyy too pricey for what it is. A pasta plate (minus the crumble meat in the sauce) for 28 dollars with about 20 pieces of rigatoni…… my toddler eats more than that! I left still hungry. The person I was with had a tasty burger with a food portioned salad with no fries for the same price but they could of added the fries come on :)

Myriam

5.0

Belle ambiance, bon service, bon rapport qualité-prix, portions généreuses. Je recommande fortement les Pastas Genovese !

Cathy

3.0

Went to Lou's last night for date night with my husband. We order 2 glasses of wine by the glass. The red wine was chilled, poured in a very small glass. The portion was very small, about 2 ounces. The waitress started off nice upon arrival but things went bad once appetizers arrived. Although the baked scallops were tasty, the portion (3 tiny ones) was less than generous. We split it between the 2 of us. We had ordered a salad to split as well. The busboy brought us a french fries.I stated we did not order that, he seemed a little surprised & said it's on the house. Our mains arrived, which were quite good(parpadelle). The portion was generous , however a bit pricey. We never got the salad. At that point when the waitress finally came halfway though our meals, she wanted to clarify we ordered scallops & fries. I told her we ordered salad not fries, but to forget about salad now as we were finishing our meals. I also told her the conversation I had with busboy (on the house fries). Her attitude shifted at that point. My husband offered to pay for fries , she said it's ok she will take care of it, as it was a misunderstanding. There was no apology for error . We felt the blame was shifted on us. This ruined our evening. We won't be going back.

Shabnam

5.0

We had a great anniversary weekend at Lou's. It's been 3 years since we celebrate our anniversary together there. This year was more special because of the service we have received from Emma, & special shots from the manager!! 🍷

THE

5.0

Amazing experience, a laid-back yet classy vibe, & delicious food. We'd definitely go back. Make sure to save room for dessert 😍

Montse

1.0

We were three 17-year-old girls going out for dinner, & the experience was really disappointing. The food was very average & honestly lacked flavor-it needed salt & overall just wasn't good.

The worst part happened when we were paying. One of us covered the bill, & the waitress started complaining in a very rude way because we didn't leave a tip. She kept insisting & trying to pressure us into leaving one, saying that'people usually tip,' even though the service was not good at all.

She even went to get her manager, who checked our bill-which was already paid, & honestly not something she should be reviewing at that point. It made us feel very uncomfortable.

On top of that, the staff gave us rude looks & made us feel like we were being pushed out of the restaurant.

Overall, it was a very unprofessional experience with poor service. We definitely wouldn't come back.

I forgot to mention in my review that the waitress asked how we found our service to be, as if she was not satisfied with the $50 dollar tip. She, who took our orders, left an unopened bottle of wine in front of us until one of us went to the bar for a corkscrew, left out an order of beer, and never saw her again - until.... The busboy was great! He filled our glasses of water and served the food.

PatriciaWep-1825

May 11, 2026

Salomé

2.0

My partner & I had a dinner date here a few weeks ago & received the worst service we've ever experienced. Our waitress took our order & then ignored us/abandoned us the rest of the night. She didn't inform us that she had messed up our food order & we ended up waiting over forty-five minutes for a plate of pasta. I also had to refill our own water but thankfully was right next to the water station!
A very kind busboy ended up serving us the rest of the night & even offered us free cake & bread for the inconvenience!!
Our waitress ended up only coming back to bring the check & get gratuity. It's unfortunate when employees bring their personal problems to work & let it affect the service.
Unfortunately we'll only be back if some staff members learn to leave the drama at home & stop gossiping on the job. Tuna carpaccio was yummy tho!!

Myan

5.0

Tuna carpaccio, burger & pouding Chomeur was A M A Z I NG !