Lou's Restaurant is described across reviews as a cozy, stylish West Island spot with consistently high quality food, great drinks, and friendly, attentive service that makes it feel like a neighborhood gem. Diners praise a diverse menu with standout dishes such as tuna carpaccio, crab cake, beef tartare, pasta Genovese, and a variety of pasta options, along with brioche bread and a beloved bread pudding for dessert. The atmosphere is frequently called welcoming and intimate, suitable for date nights, family dinners, or private events in the downstairs room, though several comments note that the space can be very loud and noisy at peak times. Service is repeatedly described as courteous and knowledgeable, with many experiences marked by quick, efficient hospitality, while a few visits are tempered by slower pacing or uneven attention. Value and portion size receive mixed feedback, with some guests feeling meals are pricey or portions small for the price, while others find the offerings well balanced for the West Island. The kitchen is praised for thoughtful preparation and attention to detail, and the drinks program is highlighted as well curated and flavorful. Overall, the consensus is that Lou's Restaurant is a top local option, delivering memorable dining and a lively vibe, with minor caveats about noise, pacing, and value depending on the visit.
Very very very strong addition to the west island! Probably the strongest in my book. Packed on tuesday night (Says a lot), great food (highly recommend the aged steak), great drinks & make sure not to skip the homemade dessert (Awesome!). Koodos to the whole team, doing a great job!
Service was exceptional, drinks delicious, but unfortunately main course for 6 out of 7 diners was served cold. Furthermore, the dishes were not the same as earlier visits, not enough sauce in the pasta, salad leaves whole, no vinaigrette on half the salad, bread pudding underwhelming. Several diners had already been a few times, enjoyed their meals. Perhaps trying a new chef? We won't go again.
Good experience, however nothing to write home about just yet. I can see they are trying to do something different here. I get the new hype of having a hip downtown-like restaurants in the west Island but this isn't quite there yet. It's good, but really not worth the price. For a small piece of bass, 1 potato cut into 4 wedges & 5 brocolis ain't really worth the nearly $40 price mark. The tuna was great but the boat load of garnishes (3 different types of onions) really takes away from the dish. Ingredients wise in this case I believe less would have been more. Genovese was great no complaints there. The kitchen & mgmt needs to work on their dishes to make up for those prices. $200+ dollars for 3 drinks, 2 entrees & 2 mains didnt quite feel I got my money's worth TBH. With a few adjustments in time this place will thrive
Finally got to try Lou's, what a great addition to the village! The atmosphere was great, the staff was attentive & capable of accommodating a large group. I had the tartare & pasta genovese which were both excellent & so were the drink selections. Everyone at the table enjoyed their orders! Can't wait to go back & try more of the menu!
cool vibe, great atmosphere Me & my friend ordered 1 drink each, ordered our food & 30 minutes later, the power goes out. After waiting 45 minutes in the dark, the waitress comes & tells us that payment can only be made via cash or leaving a picture of a CC. I didn't have cash & was not comfortable leaving a picture of my CC so I asked to e-transfer. The manager came up & said etransfer is okay, charged us for our drinks + added tax + added an 18% tip without asking if it was okay. i obviously paid but was disappointed in this behavior & it left a bad taste in my mouth about the business of this restaurant.
Mar 1, 2024
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This is an absolute gem in Pointe Claire Village. Just what the West Island needed! The vibe & the food, the drinks & the decor, the service, everything was on point. I look forward to going back!
I won't be going back. Was incredibly excited for it to open up, as I live in the area. Went tonight with a friend & we were completely rushed out the door. I wasn't even close to finishing my drink when the waitress came over to let us know we'd need to leave our table for future reservations. There was no one even waiting at the door. As we paid our bill, she reminded us again we'd need to vacate our table for future resos, despite the fact we were sitting next to an empty table. As we walked out there was still no one at the door. Great food & nice decor but terrible service that makes you feel unwelcome. Too bad as the village needed a new spot - I won't be going back there again with that horrible service.
