La Cour des Palmiers se spécialise dans une sélection artisanale de thés en vrac provenant de domaines internationaux, assortie à un menu varié de douceurs et pâtisseries traditionnelles. L'établissement met l'accent sur des techniques d'infusion précises conçues pour souligner les profils aromatiques complexes des variétés de thés verts, noirs et aux plantes. Les clients choisissent parmi une vitrine de gâteaux délicats, de biscuits au beurre et de confiseries saupoudrées de sucre élaborées pour compléter l'amertume des infusions concentrées. Les éléments intérieurs privilégient des matériaux naturels pour offrir un espace fonctionnel dédié à la dégustation de boissons chaudes et de desserts sucrés. Chaque portion maintient une norme de préparation constante qui souligne l'intégrité structurelle des produits boulangers aux côtés de la qualité d'infusion de chaque tasse.
La Cour des Palmiers offre un cadre somptueux et élégant pour l'heure du thé, souvent salué pour son décor magnifique, son atmosphère festive et l'ajout agréable d'un pianiste. De nombreux visiteurs apprécient la sélection fraîche et inventive de bouchées salées, de pâtisseries délicates et de thés de qualité qui créent une expérience raffinée pour les occasions spéciales. Cependant, les avis concernant le service sont mitigés, plusieurs clients exprimant leur frustration face aux longs délais d'attente, au manque d'attention et à un sous-effectif perçu qui ne correspond pas au prix élevé des prestations. Si certains clients bénéficient d'un service exceptionnel et professionnel, d'autres trouvent que la qualité du service est inégale et que les portions sont trop minimes, ce qui laisse certains convives sur leur faim concernant le rapport qualité-prix de l'expérience globale.
the food & cocktails was delicious & the host desk was lovely, the only glaring issue was that the service was terrible. we weren't greeted or given waters for around ten minutes, our orders (on the set menu) took another fifteen to twenty. our cocktails came out relatively fast but the biggest issue is our food came out before our tea, & the tea came out at two separate intervals. we asked for our leftovers to go & they upcharged us for the loose leaf tea that they included without us asking, but at that point the service had been such a low point i just sucked it up & paid it. the service did improve a little bit after i pulled the manager aside halfway through but it already soured our experience. for the price you're paying, the service is genuinely abysmal.
We had made a Valentine's Day dinner reservation two weeks in advance for 9:30 PM, expecting a special & smooth evening. Instead, it turned into a complete disaster.
When we arrived right on time for our 9:30 PM reservation, the girl at the front who seated us casually informed us that the kitchen was closed. Closed? At 9:30 PM? On Valentine's Day? When our reservation was literally for 9:30 PM? Why the hell was this not mentioned earlier-either when we booked two weeks ago or at any point before we showed up?
To make it worse, we could clearly see other tables still being served food. People around us were receiving their meals while we were denied service. How does that make any sense? Why were we singled out & refused food when others were still dining?
As if that wasn't bad enough, our drink order took 30-40 minutes to arrive-& only after we had to remind them. No apology, no urgency, no effort to make up for the situation.
The entire experience was unorganized, unprofessional, & honestly embarrassing. Valentine's Day is supposed to be special, & they completely ruined our night. We planned ahead, made a reservation well in advance, & were treated like an afterthought.
We are a family of 4 & had the pleasure of spending Valentine's Day at the Palm Court at The Ritz-Carlton, & it was nothing short of magical.
From the moment we were seated, the atmosphere felt luxurious & refined - the perfect setting for a special afternoon tea. The live pianist was absolutely excellent, adding a beautiful touch to the entire experience. The music created such lovely ambiance without ever overpowering our conversations.
As for the drinks - perfection. The matcha latte was hands down the best I've had: smooth, vibrant, & perfectly balanced. The masala chai was rich & comforting with just the right amount of spice, & the London Fog was delicately fragrant & creamy.
The pastries were delicate & beautifully presented, the scones were perfect - tender on the inside with just the right golden exterior - & paired wonderfully with the accompaniments. The savory mise en bouche selections were absolutely delicious, adding a flavorful touch to the traditional tea experience.
Having previously visited the Louis Vuitton Café in New York, I can confidently say that our experience at the Palm Court was just as exceptional!
Between the elegant setting, attentive service & exceptional tea selection, it was a nice way to celebrate Valentine's Day. I would absolutely return for another afternoon tea!
15 févr. 2026
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Nous sommes allés pour L'Heure du thé & c'était vraiment fabuleux!!! Nous avons dû réserver 3 semaines à l'avance pour avoir l'horaire souhaité. Le service est impeccable, le menu est entièrement expliqué. Les thés & les bouchées sont vraiment délicieux. C'est très chic & l'ambiance est calme. Il y avait une pianiste sur place donc l'ambiance était encore plus agréable. Le seul bémol, très peu de place entre les tables, c'est très serré pour savoir & les chaises sont lourdes à déplacées. Aussi nous assis très bas, ce qui peut être difficile pour certaines personnes.
Nous sommes allés pour le tea time. C'était une première pour moi. J'ai littéralement A-D-O-R-É!!!
Belle présentation, service A1. décor agréable. Une dame jouait du piano durant toute notre visite.....j'y retournerais assurément. Le personnel entier est très aimable
Deeply disappointing. Service was really bad (except for the manager who was very friendly). So slow that the table besides us decided to leave because they never came to take order or offer drinks after 15mins. We got water also about 15mins after arriving.
Slow service would have been forgiven if food would have been good, but alas… nothing to write home about. The only nice thing were the mocktails my daughter ordered (which arrived about 30mins into seating).
We ordered the cauliflower salad (it was not bad) & the salmon with risotto, which was so ordinary it did not account for the price tag.
Second time we go for Christmas Eve. Last year service was good & food was not bad. Decided to go there again because the Christmas decor is stunning, & that did not disappoint.
Sadly we wanted to make this a yearly tradition, but will not be returning.
