Hurley's à Yul

Marc

5.0

We had an amazing experience thanks to brian at Hurley's international side. His service was excellent - attentive, fast, & always with a smile. The conversations were great & he really made us have a good time. Highly recommend asking for brian

Louis

1.0

Attention. Le serveur va vous arnaquer. Il ne sera pas arrangeant comme il le prêtant. De deux demi bières comme convenu, il facturera deux pleines abusivement. Puis il argumentera qu'il n'y à qu'un format avant de s'excuser en ricanant avec son collègue.

Remi

5.0

Fast & great service

Renaud

2.0

Here we go again... I review only the best & the worst so unfortunately this one falls in the worst. Breakfast till 11am, I showed up at 10:44, nobody in front of me. Waited 11min at the door/host desk, decided to sit myself at the bar (nobody came to welcome & sit me). I was told right away that the kitchen wasn't serving breakfast anymore (10:55). First strike... The bar staff was dictated by the kitchen that people were waiting for lunch. Lie. I asked to some people waiting at the door, they wanted breakfast & got told'no'. While I was there, I saw 3 line ups forming at the door with 2 to 3 party's of 2 or 3 people. They pretty much all gave up as nobody was sitting them. One group on 7 got a seat (by the way, there was never less then 5 tables & 3 to 4 seats at the bar available while I was there). This is an airport, making people wait that long is a bad look.
I can't blame the staff, they look all over 30-40 y.o. & seems to have a solid service routine & busy non stop & they were nice. (Let's be real here, since gen Alpha took over the service industry,'good service' is now only an historical mention about the 20th century...)
There's obviously a management issue probably rooted in a disfunctional kitchen. It was pretty obvious, seeing staff waiting at the kitchen for pretty simple fares & hearing staff at the bar complening about the cooks... I waited 24min for a chicken sandwich with fries.
The sandwich itself was not great. Very unriped tomato & the chicken had a doubtful smell... I'll update if there's consequences to me eating it.
There's better options in this terminal for pretty much the same prices.

Update: the smelly chicken had no bad health effect. Non-issue here.

Joëlle

5.0

Jérémie m'a donner un service courtois & impeccable . Je recommande 10/10

Jean-Francois

1.0

Waited 30 minutes for someone to come serve, to be told they won't have time to serve me within the next 25 minutes

Jérémie

1.0

Je mets rarement des avis négatifs, mais là c'est nécessaire.
Le service est déplorable.
Nous nous installons, le serveur ne nous donne pas de carte. Nous voulons commander un soda avec ma compagne, la réponse du serveur :' non monsieur c'est un bar, ici on boit de l'alcool'.
Approche intéressante, mais pourquoi pas.
Nous cherchons d'autres options pour consommer:'est ce possible d'avoir un mojito? Non. Est-ce que vous avez d'autres cocktail ? Oui.'
Quel verbiage & quel professionnalisme...
Nous commandons une bière & une boisson sans alcool.
Puis après avoir été pressuré pour faire un choix, nous attendons nos commandes pendant 15 à 20 min...
Pour clore ce spectacle de clowns, je veux régler ma part, & comme nous sommes a une table de six, monsieur me dit :'non, on ne sépare pas l'addition ici'
Je me retrouve donc a régler la table.
Pour finir je me rends compte que j'ai laisser un pourboire sans avoir validé quoique ce soit sur le tpe.
Toute ces démarches sont a la fois peu orthodoxes & énervantes.
Que certaines de ces pratiques soient courantes, encore une fois pourquoi pas. Mais le cumule de ces pratiques, & le manque de flexibilité du service sont juste pitoyables.
Je déconseille vivement cet établissement qui s'apparente a un braquage organisé.

Sara

3.0

Rude welcome. Place was empty yet they wanted me to sit at the bar. No hello, nada. Oh & they fo not have an espresso machine. Bye.

George

1.0

The food is kinda mid. Which is expected for an airport pub. The service was terrible. Peter, amazing that you introduced yourself to take the order was never to be seen for the rest of the ride. I had a fruit fly in my beer. Normal. I'm not difficult ...I'll wait for you to come back & check on me so I can ask for a spoon. But. You never came back. So over 10 minutes, no check back & waiting to have a sip of my drink. He has an amazing ability to stand off side of the cash where he can't see his only two customers As a bartended for 13 years & am astounded by the lack of service

Clément

5.0

Sick views of the runway action!