Fuwa Fuwa is described as a standout for ultra-light Japanese and soufflé pancakes, croffles, and decadent desserts, with many praising the airy textures, delicate flavors like tiramisu and pistachio, and the visually appealing presentations; the robot server adds a playful element that some find charming while others view as a gimmick. The menu items frequently highlighted include the tiramisu and matcha pancakes and the Basque cheesecake, though some experiences note eggy or undercooked pancakes, uneven fillings, or portions that feel small for the price. Wait times are a dominant theme, as made to order pancakes can take longer than expected, and in busy times service can feel slow or disorganized. Cleanliness and atmosphere receive mixed reviews, with some calling the space cozy and Instagram friendly and others reporting dirty tables or bathrooms and cramped layouts that hamper comfort. Service quality varies, with many staff described as friendly and attentive, while others encounter monotone or inattentive service or language barriers. Overall Fuwa Fuwa seems to be a popular dessert destination worth trying for pancake lovers who have time to spare and are open to premium pricing, but it may not satisfy those seeking quick service, consistent value, or a calmer dining experience.
Edited. Today 12/29th 6:15pm. Croffle was good. The pancake took 25 min+ & when they served, the pancakes quickly deflated. It wasn't a fluffy pancake anymore but a flat pancake. I mentioned it that it used to be fluffier & better cooked but the person seems uninterested. Only when we started eating, she asked if we wanted a new one. Not coming back. Will go back to the one near Chinatown & hopefully will get a better experience. 6 months ago: The strawberry pancakes were warm, fluffy & not too sweet. The strawberry jam was delicious.
Beaucoup d'attente sur ce brunch. Enfin, un petit déjeuner, nous sommes arrivés à 9h 55 nous pensons pouvoir rentrer à 10h comme prévu à l'ouverture. Il pleuvait le restaurant ouvert à 10h10. Nous avons pas eu un super accueil à peine, un sourire & un bonjour à peine. On en vous a pas vraiment expliqué comment ça fonctionnait? Le staff n'était pas prêt. La mise en place avait l'air de ne pas être au point. Nous avons attendu. On nous a expliqué après avoir demandé donc on a un peu choisi à la bug. Au final nous avons pris le pancake oeuf Bénédicte quelle déception on laisse Bénédicte normalement c'est un oeuf poché là c'était un oeuf au plat. Il y avait très peu de sauce. Le pancake était trop sucré. L'avocat était pas mûre & même pas assaisonné. Nous avons pris après le krofel au saumon qui était bien, je dirais que les salades d'accompagnement à côté ne servent à rien car elles sont pas appétantes. Après nous avons quand même pris un pancake dessert de tiramisu qui était bon. Je dirais juste que cette sauce je ne sais pas à quoi sirop de chocolat industriel ne pas mettre sur le pancake. Ce n'est pas bon.
Une chose très importante, la propreté du restaurant c'était moyen quand je suis allé aux toilettes, ça a même pas été fait. C'était sale. Il y avait de l'urine par terre. Il était pourtant l'ouverture du restaurant 10h & s'il n'avait pas le ménage n'avait pas été fait dans la salle de bain. Quel dommage, il y avait des papiers par terre. Il y avait de l'urine. C'était pas propre qui avait les traînés comme ça. Il faut savoir que la première impression c'est aussi les toilettes donc c'est un peu dommage que personne ne prend les choses au sérieux
Food is fine, but service feels a bit lacking in the evenings. Not extremely unpleasant or anything, but a bit awkward watching a robot struggle for 3 minutes to get to a table because folks backed their chairs into the walkway & it was unable to figure its way out.
Non seulement il pleuvait ce matin. Ils n'ont pas ouvert à l'heure. On a dû attendre dehors. C'était pas accueillant. On a eu à peine un bonjour, pas un sourire
Au niveau du plat nous avons choisi le pancake. Bénédicte à l'avocat l'avocat était pas mûre immangeable, c'était pas assaisonné l'oeuf c'est la neuf au plat mais normalement l'oeuf Bénédicte c'est un oeuf poché. On avait très peu de sauce hollandaise sur le plat. La salade est insignifiante, elle n'est pas appétissante le croffle saumon était bon manquer un peu d'assaisonnement. Un détail après le dessert le pancake tiramisu était bon mais la sauce à côté pour l'accompagner c'est un mangeable. Ça se voit que c'est un flacon industriel. C'est un goût de sucre & de je ne sais quoi un de surtout pas mettre sur le pancake? Ah oui un petit détail sur le pancake Bénédicte, le pancake était trop salé donc on ne sentait ni l'avocat déjà. Il avait pas de goût aucun assaisonnement. Une chose très importante. Il me semble quand même que le personnel avant d'ouvrir doit avoir fait sa mise en place & nettoyer les toilettes car à l'ouverture ce matin déjà ils étaient en retard mais quand on est allé aux toilettes c'était pas propre, la première chose aussi. C'est quand même de checker les toilettes & de nettoyer ramasser les papiers qui traînent laver la cuvette laver par terre. Il y avait de l'urine déception
Yummy food! Really good atmosphere & cute little robot that serves us our food! The only thing I'll say is if you're in a rush for food maybe do not come here as the orders take about 30 minutes to come out.
Mar 4, 2026
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The pancakes were good however the service was absolutely horrible. We went for an after dinner dessert & as soon as we entered it was clear that none of the people working that night wanted us to be there. They were clearly annoyed with our presence. This continued as we proceeded to order. Never have I ever had someone roll their eyes at me for asking questions about the menu but our server did. We just wanted to clarify what a croffle was but this clearly annoyed our server.
Then once we sat down they decided to raise the music volume to a level that made conversation impossible. So much so we had to move tables because we couldn't have a conversation without having to lean in very close in order to hear each other.
The food was good but I'd never set foot in this restaurant again because of the awful service. We've never felt so unwelcome in a place before.
Since the pancake was made to order, the wait time was a bit long. The food was decent, though the price felt high for the quality. The staff were friendly, but relied on a robot to deliver the order. Because there were so many customers in its way, the robot got stuck on its path to my table.
For starters, unprofessional & rude staff. You could tell none of them were the owners because they didn't take any interest in being kind & welcoming to the clients. They were very cold & disconnected.
The souffle pancakes just tasted like omelettes. The fruit seemed like it wasn't washed very well.
We ordered coffees, but they came without a spoon or sugar. We had to go to the counter & ask for them, but instead of a spoon, they only had stir sticks. Which is fine, but they didn't even bring us any.
They didn't bring our whole order together. It was one item at a time for the coffee then one dish then another dish so we couldn't enjoy everything together.
The cleanliness & hygiene of the whole restaurant seemed on the low end for sure. We had to wipe down our own table before we sat down.
They also had a stupid robot that brought the food but it wouldn't shut up & kept talking to apparently nobody. & of course, only in French.
Overall, a disappointing experience. It's too bad because I was looking forward to it. Pictures looked good but that's about it. Also very overpriced.
Went there with my friend for Valentine's Day. While the food was very aesthetically pleasing & also good, the service was extremely slow. We were told at the register that wait would be 30 minutes, but it took 40 just to receive the drink we ordered, & 50 to receive the pancakes. There was also no water served at the tables.
Feb 14, 2026
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Friends & I wanted to try a latte from this location & we were just unimpressed with the whole experience. Store opens at 11am we got there at 11:05 & doors were locked with staff inside watching us trying to open the door. We waited & eventually they opened the store at 11:11 am (no apologizes or thank you for waitings, just acted like everything was normal). We were the first customers & ordered 2 hot latte to go, their second customers didnt come in till roughly 5 mins after (they were not backed up).. it took 10 mins to get 2 hot lattes to go & the worst part is the latte wasn't even hot, it was warm at best.
