Monday | 10 am - 11 pm |
Tuesday | 10 am - 11 pm |
Wednesday | 10 am - 11 pm |
Thursday | 10 am - 11 pm |
Friday | 10 am - 11 pm |
Saturday | 10 am - 11 pm |
Sunday | 10 am - 11 pm |
Amenities, services & more
Reviews often mention
Display Allchocolate(25) ice cream(22) cornet(9) boxes(8) cone(8) crème glacée(7) dip(6) journee(6) options(5)
I don't mind paying over price because of the location & the ice cream is good.
But the service really needs to be improved. Really really needs improvement
Edit : As requested the explanation related to our experience:
The disappointing experience happened on Saturday, June 28, around 10 PM, after going to the movies with my son.
We ordered a poutine & a medium ice cream in a cup with dip. From the start, the young man who took our order seemed visibly annoyed, but we chose to overlook that.
When I received my ice cream, it was served in a cone with dip, which was not what I had ordered. I politely mentioned that I had requested it in a cup. The staff member who had prepared it asked me if it bothered me, & I said yes-I don't particularly like cones & much prefer a cup.
She then placed the cone into a cup & handed it to me. I again clarified that I did not want a cone at all. She proceeded to remove the cone, but in doing so, took away half the ice cream, & returned it to me without adding any dip.
At that point, I didn't feel like insisting any further, but as a customer, having to explain myself multiple times & still receiving only part of what I ordered is quite frustrating. This is not the kind of friendly experience one normally associates with Chocolats Favoris.
I wanted to bring this to your attention in the hope that it will help improve customer service in the future.View more
The best ice cream in terms of quality & price! There's so many options & flavors to choose from. Always quick, friendly service. One of my favorite places when I want a treat.View more
Ok, this place was good. But to much chocolate, I was in chocolate overload. I got a bowl of ice cream with milk chocolate dip. It had so much chocolate it was difficult to eat. But it was good. So the next night I went back & got a small cone that was 1/2 dipped. MUCH easier to eat & it was great!View more
My children love ice cream. The problem is that it's always very crowded. But it's worthView more
It so a really good place for ice cream goes their at least three times a month service not consistent depends how busy they are sometimes they will generous in their quantities sometimes they go in cheap mood even you order medium or large you will get same size it is all depends never same experience over all good ice cream with 7.8/10 nice delicious deep alots of choicesView more
The kids working there are friendly & they do their best I guess. If I may just suggest improving their speed a bit, it would make the whole experience PERFECT 5 stars. Otherwise, ice cream & candy as much as your tummy (& wallets) can handle. If you crave an ice cream flavor, they probably have it. I love the ambience of this place that is reminesque of the 80' when ice cream dinners were in full bloom. We will definetly visit again, & again, & then some more!View more
The store is beautiful, & it's the paradise for chocolate lovers. Right now, there are many Christmas gift baskets, in case you don't know what to offer. The only thing is that customer service is very slow, & it is not even busy, at least when I came. It took over 15 min to order a mini ice cream. Then, it was over 10 min for the order to be ready.View more
Nothing to write home about with this ice cream. Average chemical taste. The option to dip in various chocolates was a neat concept.View more
We first ordered a hot chocolate & paid. After a few minutes they said they are out of milk. So we said it’s fine let’s change the order & requested an ice cream (apparently popular one) they asked us to pay the little difference amount (less than one dollar) to give us the ice cream. It was weird that because their supply shortage we changed the order & they didn’t waive that $0.9View more
This is the only place that my wife accepts. Ice cream from. So thanks for keeping my wife happy 😂😁View more
The employees are A1. The chocolate is awesome, & the ice cream is delectable 🤤View more
A lot of flavors & everything is so good. That's our favorite place for ice cream.View more
Super good, chocolate Sunday tastes like real chocolate not nesquick. Tons of options, including chocolate dipped ice cream cookies. Fast & friendly staff.
Taking one point off because no soap in the washroom. Like not empty, dispenser was removed from wall & no other soap.View more