Overall, reviews describe Chef on Call as a popular go to for comfort food with consistently delicious burgers, tasty curly fries, and satisfying milkshakes, paired with friendly, attentive staff and quick service for both dine in and takeout. Diners appreciate generous portions, good value with promotions, and reliable quality that makes it easy to return, even for big groups or late night cravings. The venue is described as clean and casual with a welcoming vibe that suits watching sports and easy order pickup. However, some visits reveal inconsistent performance, including occasional overcooked or burnt burgers, fries that lose heat, and longer waits during busy periods or for complex orders. The delivery experience can vary, but when things align deliveries arrive hot and well packaged, and staff efforts to resolve issues are noted. Catering for events is praised for accommodating dietary restrictions and providing crowd pleasing dishes.
C'est meilleur restaurant de livraison ici au downtown je me suis faite livrer très rapidement avec l'un de leur livreurs ouss merci 🙏🙏c'est trop bon & ça donne toujours envie de revenir nice job guys
Chef on Call continues to disappoint time & time again. One thing they hold back from mentioning is if you choose to order online (as highly suggested on all the signs in the store), you have to wait in line to ask them to prepare the order or you will make the mistake of waiting over an hour for them to call your name, & only later find out that another 15 minute wait will be ahead. The food is decent, but not worth the high price tag as the burgers are often burnt. Would not recommend for any late night needs as the service is non-existent & the food not worth the nearly one & a half hour wait.
Apr 2, 2025
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A Huge Thank You to Chef On Call Montreal from Best Buddies Concordia!
We had the pleasure of working with Chef On Call for our recent Best Buddies event at Concordia University, & we couldn't be happier with the catering experience!
A special thank you to Irwin for going above & beyond to get everything ready for us on such short notice! We truly appreciate the effort in accommodating the different dietary restrictions for our buddies!! The smash burgers were a huge hit!
The food was absolutely delicious!! Our buddies & volunteers couldn't stop raving about the Cheese Sticks & the Pot de Creme Bar!!
Thank you Chef On Call for helping make our event so special! We highly recommend you to anyone looking for fantastic food catering & even better service. 💙✨
- Best Buddies Concordia
Mar 25, 2025
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Does anyone else have trouble with the responsiveness of the website? Hungg gap & just rolling in the empty. Also, please put login on first page...I don't need, as a customer, to have to go through a landing page or funnel. For the food, you don't order there because your health is important! Comfort food could be better quality for the price paid. More options would be appreciated. Thank you.
Edit: Had a delivery this night & the delivery guy & the receptionist were A1! They must've been very busy cause they had forgotten my tenders & my poutine & offered to give me chef coin credits for the items but I was hungry & asked if there was time to deliver them. So they did & it was quick! Even gave me complementary sauces & a fried mars bar as a surprise! I was elated at the courtesies they showed! But, then again, I was polite & had given a decent tip. The food was good & perfect temperature! I'd still like them to offer more options, if possible but quality is ok for what they offer. I now use the app. as it's way more convenient & less of a pain in the a$$ to go through. You can track your order after the order page or in history of transactions.
Edit2: Got my delivery. My crisp burger was good but not hot hot,you know? & instead of Sprite×1 I got 2×lemoniced tea named Fuze. I didn't know they had this. I saw they had Monster drink in their list when ordering. I wasn't informed of the substitution & I disn't get my salad. Will follow-up with customer service tomorrow about that. I think I'll try ordering earlier than 1h22. Also, I tried installing the app I previously had & it doesn't work, even with location turned on.
Update on edit #2: I was contacted & got 8$ in Chef's coins. He said I didn't receive the right cold bag. He responded in 48 hours. All 😎👍
For the app, he asked some screenshots. LOL! I gave him the black screen I got & the icon of the app. I'll try again & hope it works.🤷?♀?
Excellent service à la clientèle de la part de Mez. Suite à un problème de livraison j'ai pu avoir un remboursement total de ma facture. Un commerçant honnête!
Feb 20, 2025
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I don't even want to know how much money I've spent here since I got to Montreal but it is so worth it every time. It's consistently quality food. The only thing I could say is that when it gets busy their pick up method is quite bad but other than that it's great. I will say it's a little expensive but you pay for the quality of the food.
very pricey, i had the club sandwich & the bread was super hard. I tried their burgers before & it was alright but the price is still too high. 27$ for club sandwich trio with tax & tip is outrageous to be honest.
Walking in, I wasn't sure I was able to get food ordered & ready to eat so quickly, thinking it might have been an on call catering service only. Turns out, after speaking to the owner & Father, they have a a business in my Hometown ! & as it turns out, they cater quite often to my workplace there ! Small world. They owner & father offered me a free slider while waiting which was amazing, & the food I ordered was also great! Great service, super friendly, & an amazing experience in a foreign place that I was not familiar with. Thank you !
I have been ordering for many years. The food is amazing & prices are affordable. The driver Ouss is absolutely amazing, always on time, friendly & reliable. Stellar employee.
