Chef on Call

Rabia

1.0

While I was recovering from a leg injury & unable to walk properly or take the stairs, I ordered delivery through Uber Eats. The restaurant handles their own deliveries, & I made sure to clearly state in my delivery notes that I needed the order brought to my door, as I was not able to come downstairs.

When the driver arrived he called me & said he would not be able to deliver the order to my door because there was no elevator . I live on the second floor of a small building with no elevator, & it's only about one short flight of stairs. Despite explaining my situation, he was rude & dismissive. He told me he didn't care & that I could call Uber if I had a problem. He kept saying'I can't I can't I cant..:' irritated & rude.

He then left the food in the lobby & left. Because of this, I wasn't able to get my food for over an hour until a neighbor came home & helped me. The food was cold & my milkshake was warm.

This was a horrible experience. I had clearly communicated that I was injured & unable to come downstairs, & the lack of care & basic consideration was extremely disappointing.

Edit: they lied on their reply. It was their guy from chef on call. See the picture below. I forgot his name i think it was fakim, or karim or some other arab name. He was a short, thin, mean guy who spoke no English at all.

May 2, 2026

on Google

Marianne

5.0

What a great discovery! Perfect spot for lunch, dinner or late night snack (they're opened until 4 am!!). Super vast menu, there is something for everyone. Everything is homemade & freshly prepped (sauces, burger patties, etc). The dishes we ordered were all very flavourful, well balanced & crafted with intentions. Huge burgers, well garnished & juicy, cooked on a charcoal grill. The milkshakes are PHENOMENAL. The Biscoff one is PACKED with Biscoff, they're not skimpy. I highly recommend!

Mar 1, 2026

on Google

Chanatip

5.0

Good milkshake! Nice service

Dec 18, 2025

on Google

Sarah

5.0

I LOOOOVE CHEF ON CALL their milkshakes are just as good during the winter !! & the staff is so nice & welcoming & i love the curly fries !!!!

Dec 12, 2025

on Google

Lily

5.0

gourmet burger, curly fries & oreo milkshake

Aug 8, 2025

on Google

McK

5.0

Best milkshake ever! The lovely lady at the cashier was kind enough to proactively let us know about the special offers that weren't shown on the screen. Would love to see a Toronto location in the future!

Jun 29, 2025

on Google

Rabeb

5.0

Le Milkshake au Nutella c'est le Milkshake le plus délicieux que j'ai essayé au canada

Dec 10, 2024

on Google

Halima

5.0

Tried this place & I am so glad to have found it. The burgers are great, the milkshakes are the best I've ever had! The teriyaki sandwich was sub par but not horrible. Just not worth 16$. Otherwise amazing place & the music gave a great ambiance:D

Jul 13, 2024

on Google

Gauthier

5.0

Update: J'y suis retourné une deuxième fois pour goûter les autres produits, c'est véritablement un sans faute ! Mention spéciale au milkshake café caramel qui est juste incroyable 🧡 - On m'a recommandé ce snack comme étant un incontournable à tester lorsque l'on se trouve à Montréal. & je dois dire que c'était plutôt véridique ! 👍🏻 En effet, la nourriture est très bonne, c'est frais. & le personnel est cordial ainsi que le service rapide ! 👌🏻 Puis ils proposent pas mal de choses, en cas de changement d'envies, c'est appréciable !

May 10, 2024

on Google

Degustrice

2 Reviews

5.0

Its the best delivery resto in Montreal
food is amazing & a great bonus open late
try the Oreo milkshake, the best

My burger was so, so delicious & juicy. This is the type of burger I dream about. I'd say it was way more satisfying than any In-n-Out burger. The sweet fries were good as well, but a little soggy.