Chef on Call provides a focused selection of hearty comfort food centered on grilled beef patties, artisanal sandwich builds, and fresh salad preparations. The kitchen emphasizes functional, high-volume preparation techniques designed to deliver consistent flavor profiles across a diverse menu of handheld options. Signature burger builds feature classic toppings alongside unique house combinations, while sandwich offerings utilize a variety of toasted breads and savory protein fillings. The establishment serves as a streamlined hub for quick, substantial meals that prioritize ingredient accessibility and rapid assembly. Culinary execution relies on established preparation methods to ensure that each order meets specific technical standards. Patrons encounter a practical environment optimized for efficiency, where the primary objective remains the delivery of reliable, calorie-dense food items produced to meet rigorous demand requirements without unnecessary stylistic flourishes or culinary pretense.
Chef on Call is widely regarded as a go-to destination for high-quality comfort food in Montreal, particularly for its delicious burgers, crispy fries, and exceptional milkshakes. Many patrons appreciate the generous portion sizes, fresh ingredients, and the consistency of the menu, making it a reliable spot for late-night cravings. While the food and in-store hospitality consistently receive high praise from visitors and locals alike, the delivery experience remains a significant point of contention. Frequent reports of long wait times, tracking difficulties, and inconsistent communication regarding orders have frustrated some customers, leading to a polarized experience between those dining in or picking up and those relying on the restaurant's internal delivery service.
Their delivery service is honestly very disappointing. I ordered via Ubereats & they handle deliveries themselves, clearly needs improvement. I placed my order at 11:13 PM on June 29th & didn't receive it until around 1:15 AM - more than a 2-hour wait for my food!!
What made it worse is that the store doesn't even pick up the phone, so there was no way to get an update or know what was happening with my order(called 3x). They really need to consider using Uber delivery or another proper delivery service because the current system is frustrating for customers.
The food itself was decent, 7.5/10, but the delivery experience seriously needs work.
edit: just saw all the reviews about the delivery issues they've been having, & honestly, it looks like this is a recurring problem.
It's one of my favorite places. Especially Ouss, the delivery guy, who's really nice: he's there with my order in just 2 to 5 minutes. Honestly, he deserves a reward.
Its difficult for me to rate the food because I never received it. Do NOT order delivery from this place. Their driver will keep you waiting for 1+ hours then suddenly cancel. I suspect their driver is eating my family's food as I write this review. & when you call to complain, they will offer you'a cookie' as compensation. If I were a 5-year old, that might have worked.
Jun 4, 2026
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While I was recovering from a leg injury & unable to walk properly or take the stairs, I ordered delivery through Uber Eats. The restaurant handles their own deliveries, & I made sure to clearly state in my delivery notes that I needed the order brought to my door, as I was not able to come downstairs.
When the driver arrived he called me & said he would not be able to deliver the order to my door because there was no elevator . I live on the second floor of a small building with no elevator, & it's only about one short flight of stairs. Despite explaining my situation, he was rude & dismissive. He told me he didn't care & that I could call Uber if I had a problem. He kept saying'I can't I can't I cant..:' irritated & rude.
He then left the food in the lobby & left. Because of this, I wasn't able to get my food for over an hour until a neighbor came home & helped me. The food was cold & my milkshake was warm.
This was a horrible experience. I had clearly communicated that I was injured & unable to come downstairs, & the lack of care & basic consideration was extremely disappointing.
Edit: they lied on their reply. It was their guy from chef on call. See the picture below. I forgot his name i think it was fakim, or karim or some other arab name. He was a short, thin, mean guy who spoke no English at all.
I've ordered from this Chef on Call location 4-5 times on Uber Eats. The main reason I kept coming back is that the food is decent & they're open late. But every time, I forget how bad the service is, & every time, they prove me right.
The delivery experience is consistently terrible. Not once has the driver called me. They usually leave the order in the lobby with no notice, so I'm left guessing when to go down & get it. Orders are always delayed by at least 30 minutes, & since they use their own drivers, there's no way to track anything. It ends up taking over an hour (sometimes 1h15+) for food from a place that's literally down the street.
On top of that, I've even had orders canceled after waiting close to an hour. When you try to call for an update, you're met with rude, clearly frustrated staff who sound annoyed that you even reached out. I regret giving this place so many chances & will never be ordering again.
I always order delivery, most often it's good. Sometimes I get overcooked curly fries or they sat too long under a heat lamp. They aren't chewable, or warm. Kinda gross. Consistency would be good. The club sandwich was burnt. Both the bunch & chicken were scorched. It was not pleasant.
Does anyone else have trouble with the responsiveness of the website? Hungg gap & just rolling in the empty. Also, please put login on first page...I don't need, as a customer, to have to go through a landing page or funnel. For the food, you don't order there because your health is important! Comfort food could be better quality for the price paid. More options would be appreciated. Thank you.
Edit: Had a delivery this night & the delivery guy & the receptionist were A1! They must've been very busy cause they had forgotten my tenders & my poutine & offered to give me chef coin credits for the items but I was hungry & asked if there was time to deliver them. So they did & it was quick! Even gave me complementary sauces & a fried mars bar as a surprise! I was elated at the courtesies they showed! But, then again, I was polite & had given a decent tip. The food was good & perfect temperature! I'd still like them to offer more options, if possible but quality is ok for what they offer. I now use the app. as it's way more convenient & less of a pain in the a$$ to go through. You can track your order after the order page or in history of transactions.
Edit2: Got my delivery. My crisp burger was good but not hot hot,you know? & instead of Sprite×1 I got 2×lemoniced tea named Fuze. I didn't know they had this. I saw they had Monster drink in their list when ordering. I wasn't informed of the substitution & I disn't get my salad. Will follow-up with customer service tomorrow about that. I think I'll try ordering earlier than 1h22. Also, I tried installing the app I previously had & it doesn't work, even with location turned on.
Update on edit #2: I was contacted & got 8$ in Chef's coins. He said I didn't receive the right cold bag. He responded in 48 hours. All 😎👍
For the app, he asked some screenshots. LOL! I gave him the black screen I got & the icon of the app. I'll try again & hope it works.🤷?♀?
Delivery food from this place is really bad. Got a halloumi burger & it was beyond burn. Impossible to eat. Overpriced unetable Burger. I Don't recommend. Edit: After a couple of emails I am very glad to hear this seemed like a one off. Great customer service apologizing & helping make things right. Adjusting my review so that people know this place do cares about their food & service. Adjusting my stars from 1 to 3 & adding a 5 star in service.
