Chef On Call comes through as a popular late night option in Montreal with huge burgers, generous fries, and a wide range of homemade sauces; the reviews highlight tasty, well seasoned burgers, juicy wraps, and standout milkshakes, along with friendly, attentive staff and fast service, making it a go-to option for comfort food and late hours, though some orders have been noted as inconsistent, with occasional burnt burgers, missing items, or longer waits, and a few comments on price and the need for improved consistency.
While I was recovering from a leg injury & unable to walk properly or take the stairs, I ordered delivery through Uber Eats. The restaurant handles their own deliveries, & I made sure to clearly state in my delivery notes that I needed the order brought to my door, as I was not able to come downstairs.
When the driver arrived he called me & said he would not be able to deliver the order to my door because there was no elevator . I live on the second floor of a small building with no elevator, & it's only about one short flight of stairs. Despite explaining my situation, he was rude & dismissive. He told me he didn't care & that I could call Uber if I had a problem. He kept saying'I can't I can't I cant..:' irritated & rude.
He then left the food in the lobby & left. Because of this, I wasn't able to get my food for over an hour until a neighbor came home & helped me. The food was cold & my milkshake was warm.
This was a horrible experience. I had clearly communicated that I was injured & unable to come downstairs, & the lack of care & basic consideration was extremely disappointing.
Edit: they lied on their reply. It was their guy from chef on call. See the picture below. I forgot his name i think it was fakim, or karim or some other arab name. He was a short, thin, mean guy who spoke no English at all.
I've ordered from this Chef on Call location 4-5 times on Uber Eats. The main reason I kept coming back is that the food is decent & they're open late. But every time, I forget how bad the service is, & every time, they prove me right.
The delivery experience is consistently terrible. Not once has the driver called me. They usually leave the order in the lobby with no notice, so I'm left guessing when to go down & get it. Orders are always delayed by at least 30 minutes, & since they use their own drivers, there's no way to track anything. It ends up taking over an hour (sometimes 1h15+) for food from a place that's literally down the street.
On top of that, I've even had orders canceled after waiting close to an hour. When you try to call for an update, you're met with rude, clearly frustrated staff who sound annoyed that you even reached out. I regret giving this place so many chances & will never be ordering again.
Apr 21, 2026
on Google
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I always order delivery, most often it's good. Sometimes I get overcooked curly fries or they sat too long under a heat lamp. They aren't chewable, or warm. Kinda gross. Consistency would be good. The club sandwich was burnt. Both the bunch & chicken were scorched. It was not pleasant.
Does anyone else have trouble with the responsiveness of the website? Hungg gap & just rolling in the empty. Also, please put login on first page...I don't need, as a customer, to have to go through a landing page or funnel. For the food, you don't order there because your health is important! Comfort food could be better quality for the price paid. More options would be appreciated. Thank you.
Edit: Had a delivery this night & the delivery guy & the receptionist were A1! They must've been very busy cause they had forgotten my tenders & my poutine & offered to give me chef coin credits for the items but I was hungry & asked if there was time to deliver them. So they did & it was quick! Even gave me complementary sauces & a fried mars bar as a surprise! I was elated at the courtesies they showed! But, then again, I was polite & had given a decent tip. The food was good & perfect temperature! I'd still like them to offer more options, if possible but quality is ok for what they offer. I now use the app. as it's way more convenient & less of a pain in the a$$ to go through. You can track your order after the order page or in history of transactions.
Edit2: Got my delivery. My crisp burger was good but not hot hot,you know? & instead of Sprite×1 I got 2×lemoniced tea named Fuze. I didn't know they had this. I saw they had Monster drink in their list when ordering. I wasn't informed of the substitution & I disn't get my salad. Will follow-up with customer service tomorrow about that. I think I'll try ordering earlier than 1h22. Also, I tried installing the app I previously had & it doesn't work, even with location turned on.
Update on edit #2: I was contacted & got 8$ in Chef's coins. He said I didn't receive the right cold bag. He responded in 48 hours. All 😎👍
For the app, he asked some screenshots. LOL! I gave him the black screen I got & the icon of the app. I'll try again & hope it works.🤷?♀?
Delivery food from this place is really bad. Got a halloumi burger & it was beyond burn. Impossible to eat. Overpriced unetable Burger. I Don't recommend. Edit: After a couple of emails I am very glad to hear this seemed like a one off. Great customer service apologizing & helping make things right. Adjusting my review so that people know this place do cares about their food & service. Adjusting my stars from 1 to 3 & adding a 5 star in service.
Cheap & simple local resto to get food with no delivery fees when you order from their application. Pickup specials every day for those who are not as fortunate.
Jun 27, 2024
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Very disappointing. Ordered delivery via UberEats & since they use their own drivers it's impossible to track the order through the store. Waited two hours called 3 times only to eventually find out that my food had been delivered to the wrong apartment. Could not get my money back from the store & couldn't get it back from Uber either because of the way the app is set up making it unable to do anything besides say "order received" or "cancel order." Food is good but seriously bad delivery experience
Best caterer I have ever dealt with!!! I had a very tight budget for 70 university students & the whole process was a breeze! They made sure that there was enough variety to meet all dietary restrictions. Payment was easy as well. & the delivery process even easier! Everything came individually packaged with individually packaged cutlery & extra trays to package the left-overs after the event; all essential things I didn't even think to request. Flavorful food that didn't disappoint the guests. All the feedback I received was extremely positive! They are the only caterer I would recommend for all events! A+++!!! Don't bother looking elsewhere! Chef on Call are professionals throughout the process! You won't be disappointed!
Its the best delivery resto in Montreal
food is amazing & a great bonus open late
try the Oreo milkshake, the best
My burger was so, so delicious & juicy. This is the type of burger I dream about. I'd say it was way more satisfying than any In-n-Out burger. The sweet fries were good as well, but a little soggy.
USED to be a great late night delivery service.. & I USED to be a long term faithful client.. but ChefOnCall has SERIOUSLY GONE DOWNHILL.. quality of the food has seriously gone down.. delivery has gotten slower.. occasional mistakes (forgetfulness) have gotten more & more frequent.. & now, what broke the camel's back, on my last order, they forgot to include the gravy for the poutine & when I called it in, I was told that four people confirmed that the gravy was included in the delivery & I WAS ASKED TO SMS THE PHOTOS OF THE FOOD to the owner.. all this over a $5 mini poutine.. I indulged him & texted several photos of a container with greasy fries.. I got a call back with the owner arguing that he sees some brown on the container, so the sauce is there..btw that brown was the grease from the fries.. UNHEARD OF.. NEVER CALLING THEM AGAIN!!!
