Chef On Call comes through as a popular late night option in Montreal with huge burgers, generous fries, and a wide range of homemade sauces; the reviews highlight tasty, well seasoned burgers, juicy wraps, and standout milkshakes, along with friendly, attentive staff and fast service, making it a go-to option for comfort food and late hours, though some orders have been noted as inconsistent, with occasional burnt burgers, missing items, or longer waits, and a few comments on price and the need for improved consistency.
While I was recovering from a leg injury & unable to walk properly or take the stairs, I ordered delivery through Uber Eats. The restaurant handles their own deliveries, & I made sure to clearly state in my delivery notes that I needed the order brought to my door, as I was not able to come downstairs.
When the driver arrived he called me & said he would not be able to deliver the order to my door because there was no elevator . I live on the second floor of a small building with no elevator, & it's only about one short flight of stairs. Despite explaining my situation, he was rude & dismissive. He told me he didn't care & that I could call Uber if I had a problem. He kept saying'I can't I can't I cant..:' irritated & rude.
He then left the food in the lobby & left. Because of this, I wasn't able to get my food for over an hour until a neighbor came home & helped me. The food was cold & my milkshake was warm.
This was a horrible experience. I had clearly communicated that I was injured & unable to come downstairs, & the lack of care & basic consideration was extremely disappointing.
Apr 25, 2026
on Google
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I've ordered from this Chef on Call location 4-5 times on Uber Eats. The main reason I kept coming back is that the food is decent & they're open late. But every time, I forget how bad the service is, & every time, they prove me right.
The delivery experience is consistently terrible. Not once has the driver called me. They usually leave the order in the lobby with no notice, so I'm left guessing when to go down & get it. Orders are always delayed by at least 30 minutes, & since they use their own drivers, there's no way to track anything. It ends up taking over an hour (sometimes 1h15+) for food from a place that's literally down the street.
On top of that, I've even had orders canceled after waiting close to an hour. When you try to call for an update, you're met with rude, clearly frustrated staff who sound annoyed that you even reached out. I regret giving this place so many chances & will never be ordering again.
Visiting Montreal for a few days & decided to try this place because it was near the hotel. Absolutely incredible food (chicken parm sandwich, fries, buffalo chicken wrap).
Great service & a really pretty interior. I'll definitely be back if we visit Montreal again!
Apr 11, 2026
on Google
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Can't talk about the quality of the food, because the food never arrived & we had to cancel the order via Uber Support.
They will NOT deliver within time, NOT respond to update requests & as you can see by other reviews on here, clearly do this regularly.
The best thing about this order was the fact that Uber Support acted professionally & within minutes, cancelled our order & got us a refund.
One of the best burger I never had . The burger is well garnished, the meat is tasty & everything is holding perfectly. The portion of fries is generous & many choices of sauces to choose from. Excellent place. The negative point : no branch in the US !
Amazing experience at Chef On Call!
The food was fresh, hot, & absolutely delicious. The burgers & wraps were juicy, the fries have the perfect crispy, & the portions were very generous. The staff were friendly, fast(10-15 min wait time), & made the whole experience even better.
If you're looking for great comfort food late at night in Montreal, Chef On Call is definitely the spot. Highly recommend it & will definitely be coming back again!
What a great discovery! Perfect spot for lunch, dinner or late night snack (they're opened until 4 am!!). Super vast menu, there is something for everyone. Everything is homemade & freshly prepped (sauces, burger patties, etc). The dishes we ordered were all very flavourful, well balanced & crafted with intentions. Huge burgers, well garnished & juicy, cooked on a charcoal grill. The milkshakes are PHENOMENAL. The Biscoff one is PACKED with Biscoff, they're not skimpy. I highly recommend!
Mar 1, 2026
on Google
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Food was overweldone, last time was so yummy, but tonight I invited my friends from Vancouver & unfortunately like so many other things have been changed during 2 , 3 years post COVID in Montreal, the food was not good like before / still nice staff
great in person. Do not ever order from uber eats. They took 1.5 hours to deliver a simple meal. Customer service was terrible, did not answer the phone, & they don't use uber eats platform drivers, & their driver drove in circles & took way too long to be normal. Very disappointing & will not be ordering here again.
ordered on uber January 2nd 2026 12:50 am asked the guy for no lettuce because we didn't leave note he said yes & when it came burger has lettuce barley any sauce on the burgers & hotdogs was burnt
