Cappello

A

2.0

SUMMARY:
1. Service is complete crap & nonexistent
2. Food decently good

Starting off the experience was really good. Despite being late they did give us the table we wanted. At this points our expectations were being met because we were genuinely excited to try this new place that had just opened up. Then our food also arrived pretty quickly but unfortunately one of the two pasta was undercooked. Like the pasta itself tasted good but the noodles were extremely hard like rocks. The thing was that after we realized how hard the pasta was we didn't see our waiter for 30 whole minutes so by the time we could request a new plate the rest of our food we had all finished.
To be honest our waiter never checked in with us. Not once did he ask if we enjoyed the food or come by our table. Each time we needed something I had to flag him down or straight up walk up to him.
Finally after another 30 minutes they bring the new dish. We had a few bites but ultimately just wanted to pack it & get dessert so we asked our waiter for dessert & boxes. Mind you I mentioned it's my girlfriend's birthday so we thought they would clear the table & bring dessert. However the food runner came with dessert before our table was cleared. They also brought us the wrong dessert even after we explicitly showed our waiter a picture of the dessert we wanted.
So then we asked the server who brought our food if they could box our food. At this point he took it away & said he'll be back. However after receiving our bill & talking with the manager we come to find out they never boxed our food & threw it away instead. In my opinion this restaurant could use a lot of work especially with service because it wasn't even fully busy & they were messing up left & right.
Overall would not recommend coming here unless you want a nice view & mediocre experience. Also our waiter never once apologized for anything it was only when we asked for the manager that we received any sort of apology/compensation for the bad experience. Also management promised a free plate for our troubles but never followed up with us on this.

Tiffany

5.0

Really beautiful restaurant with an amazing view & a great atmosphere. All of our dishes were delicious - we had the burrata & pasta, both excellent. Our waiter was very friendly & gave us outstanding service.