Overall, reviewers describe a popular stop with tasty flavors and friendly service, though experiences vary on value, cleanliness, and setting. Several note that the ice cream itself is delicious, with mentions of mint chocolate chip tasting natural and free of colorants, non dairy Tonight Dough, and loyal favorites like Chunky Monkey and various coffee varieties. Price and portion size are common themes, with some finding two scoops smaller than expected for the price and others calling the price high for the amount, particularly for visitors from other currencies. Cleanliness and ambiance receive mixed feedback: some locations are clean, bright, and well kept with helpful staff, while others report dirty tables, crumbs, insects, and an uncomfortable atmosphere. Service is frequently praised as friendly and attentive, with staff helping choose flavors and make recommendations, and one note of receiving a free ice cream brightening the day. Overall the reviews show strong positives around flavor and service, tempered by concerns about price, portion size, and cleanliness depending on the visit.
I am an absolute fan of Ben & Jerry's tub ice cream, so when I saw there was a shop in the city, this became a must-go place for me. However, the flavours here were ordinary & lacklustre. Most disappointing was portion size. Two scoops here is equivalent to one scoop at any other ice cream shop. Overall a very subpar experience.
The ice cream was good but the place was horrible, the couches were dirty & the tables hadn't been cleaned, there was crumbles in them & there were tons of infects such as flies & other kinds, the couches were ripped & the illumination was bad, the place was also straight up open & more insects could come in, it was terrifying as a person who hates insects
Jul 27, 2025
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Rania - our server- was sweet (like the ice cream). 😊
Cycling home from the Jazz Fest, I had a craving for ice cream & B & J satisfied the craving. I ordered one scoop of coffee, coffee, Buzz buzz buzz, & one scoop of chunky monkey, my longtime go to flavour.
The price for a small ice cream- $9.50 with tax- would be very affordable for Americans & Europeans with stronger currencies, however, as a Montrealer, I found it really expensive.
The ice cream itself was delicious.
Tip: eat fast, so the ice cream doesn't melt & drip all for you.😉
Though never an ice-cream lover, wanted to try this place in the memory of a scene from a Hindi movie... Hehe 😅... In the move, the pregnant heroine craves for Ben & Jerry's Double chocolate blah blah flavour in the middle of the night... & thus I went there seeing the board of the brand 😆 Decent service & I tried their Raspberry Sorbet & some Chocolate flavour, think it was called the Chocolate Therapy. They didn't have many of the flavours available & obviously my personal preferences were in that list. Liked what I tried. Nothing great, have had better ice creams. Wish they had a better ambience to their outlet.
Best ice cream in town, very nice & helpful service, very kind & efficient staffs👍 highly recommend anyone who wants to enjoy a great ice cream in the centre of downtown Montreal!
