Ben & Florentine serves an extensive array of griddle specialties featuring signature crêpes, thick-cut French toast, and savory egg-based compositions. The menu highlights classic breakfast staples alongside modern twists like smoothie bowls and protein-packed skillets designed for robust appetites. Each plate emphasizes fresh ingredients and generous portions prepared with technical precision to ensure consistent quality across all servings. Waffles served with fruit compotes or whipped toppings demonstrate a focus on traditional comfort flavors combined with contemporary presentation styles. The interior layout prioritizes functional seating arrangements that accommodate individual diners and large groups with equal efficiency. High-traffic culinary operations define the brand reputation, centering on a reliable selection of griddle favorites that maintain widespread appeal through bold flavor profiles and systematic menu execution.
Ben & Florentine is widely appreciated as a fantastic spot for breakfast and brunch in downtown Montreal, consistently praised for its generous portions, fresh ingredients, and a diverse menu that caters to various tastes. Many visitors highlight the quality of the meals, such as the eggs benedict, crepes, and seasonal specials, which offer great value for the price. The atmosphere is generally described as welcoming and clean, making it a popular choice for families and travelers alike. While the restaurant can get quite busy, especially on weekends, the staff are frequently noted for being hardworking, friendly, and accommodating, often going above and beyond to ensure a positive dining experience with attentive service and helpful recommendations.
Ve?mi príjemné miesto na ra?ajky aj brunch. 😊 Jedlo bolo výborné, obsluha milá a príjemná a navyše bolo všetko pripravené naozaj rýchlo. Ur?ite odporú?am a rád sa sem ešte vrátim! 🍳😊
I went there not too long ago to have a nice brunch & I got welcomed warmly by the host identified as Haley & a waitress who served me, Laurence. The food was great overall, service from the staff were great, but my main only concern & issue is the manager, Marie. From the distance, we could hear her yelling at her team with frustration & it disturb my peace & my girlfriend's. For instance, one of the runner accidentally dropped a glass or a mug & we could hear her yelling & yelling for over 5 minutes, FOR A SINGLE BROKEN MUG!! I tried to communicate with her regarding this matter but she completely ignored me & gave us a cold shoulder. I don't know how she can be the manager with those poor skills... Overall, it was great, but the manager is the main concern in this review. I'm not happy with how my experience turned into a bad one.
After our first brunch here was so good, we ended coming back 3 or 4 more time while on holiday in Montreal. Food was always delicious, generous portions, excellent service & a lovely, bright setting. Highly recommended if your in Montreal.
Jul 6, 2026
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HORRIBLE SERVICE - Friday, June 19, around 8:00 AM
This was, without question, the worst customer service experience I have ever had at this establishment.
At approximately 8:00 AM, I politely requested a window table for one. There were already customers seated in that area, yet the employee at the entrance refused the request & stated that SHE decides where customers are seated because some employees were late. She then instructed a colleague to keep customers jammed in one section.
In other words, customer seating was apparently being determined by what was most convenient for her, not by customer service or common sense.
The employee's attitude was arrogant, confrontational, & completely inappropriate. At no point was I rude or demanding. I simply made a reasonable request. Instead of responding professionally, she acted as though accommodating customers was an inconvenience.
Faced with this behavior, I decided to leave. As I walked out, she loudly called after me,'JE VOUS SOUHAITE BONNE JOURNÉE, MONSIEUR,' with unmistakable sarcasm. It was petty, disrespectful, & entirely unprofessional.
What is most shocking is that this restaurant has generally provided excellent service in the past. This employee's conduct was so far below acceptable standards that it raises serious questions about supervision & management presence during morning shifts.
Refusing a seating request is one thing; speaking to customers with arrogance, dismissiveness, & open sarcasm is something else entirely.
I left without ordering & will think twice before returning or bringing my team for brunch unless I am confident that this kind of behavior is being addressed.
One of my favorite breakfast spots downtown! I always go for the classic breakfast & it's consistently great. The menu offers lots of choices & the food is always fresh & tasty. Perfect place to meet friends & enjoy a relaxed brunch, whether on weekdays or weekends.
It's a good place to eat a well served breakfast or brunch for an affordable price. Not too noisy, relatively fast service, clean & very well located in downtown.
We had a quick brunch at this spot, There's really nothing too special, but it definitely did the job! The staff were super friendly, which made the experience better. The vibe was a bit meh, but overall it was fine. We left satisfied & full, so it's definitely worth your time & money if you're nearby.
