Wild Willy's est largement salué pour sa glace délicieuse, sa large gamme de parfums qui évolue souvent et son personnel sympathique, en faisant un repère local malgré la foule. On y trouve des classiques comme le banana split, ainsi que des options véganes et des gâteaux glacés, et beaucoup soulignent la qualité constante et le bon rapport qualité prix. Certaines critiques évoquent de longues files d'attente pendant les périodes de grande affluence, des erreurs de commande occasionnelles, mais la plupart s'accordent sur la variété de garnitures et de sundaes et d'options spéciales qui valent le détour. Dans l'ensemble l'ambiance est accueillante et la glace est décrite comme délicieuse, faisant de Wild Willy's un incontournable pour les habitants et les visiteurs.
Excellent customer service, one of the busiest, most popular creameries I have ever seen. I took off 1 Star because the portions are smaller than others in the same Montreal area.
Hello Wild Willy Owner, I have constructive criticism for your business! You are a very popular ice cream shop in Montreal, & it makes sense, your ice cream is great! I am a long time loyal client of yours that comes weekly. I collect the stamp cards. Usually when I give the full stamp card, I get my ice cream cone with the waffle cone & the flavour I want - no issues. However, last night, I gave my stamp card to the cashier & ordered a small frozen yogourt in a cup. I wanted chocolate on top. Because of this she charged me a 3$ difference(I've never been charged a difference before): I find this a weird business practice but okay fine(you should allow the customer to have something the same price as they usually spend). She hands me my fro yo, & it has a tiny amount of chocolate on it(everytime I order this, this issue has never happened), the ice cream wasn't fully covered in chocolate. I asked her to add more, & she replies saying: ill need to charge you again. I couldn't believe she said that to me after I just paid a difference. I don't feel like a respected & valued customer with that kind of business behaviour. As a loyal customer who constantly brings business & tells everyone you have the best ice cream in Canada, its very stingy of you. On average people probably spend about 7.50$/person on your ice cream(my guess), therefore you should also give that amount with the stamp card. It doesn't make sense for people to be spending a lot on your ice cream, & you expect them to get something cheaper with the card that they wouldn't usually get. Might as well increase the amount of stamps, & then give the customer a proper ice cream. Secondly, your lines are poorly managed. People come in through the third line & cut the people in the second line due to the tree being in the way. I really hope you can start to properly value your customers, because some business in Montreal who got very popular & stopped keeping their quality before hand, they are losing massive amounts of loyal customers. People speak to each other, bad practices get shared.
This place is great. Some reviews are silly, expecting replacement scoops of ice cream for free. Samples within reason is commonplace at ice cream shops, I thought this was widely known. Don't need to take advantage of the samples here though because anything I've tried is great. Every time I've been is very busy, because it's good. Even though busy the customer service was good. Keep it up & ignore the Negative Nancy's. Get a cone & walk by the water before summer is gone!
The ice cream is delicious, the staff is really nice & the atmosphere is amazing. A lot of seating, & a the water is next to it. I really recommend to go there in the evening because the sunset is so nice & you get to eat amazing ice cream
