Wild Willy's est largement salué pour sa glace délicieuse, sa large gamme de parfums qui évolue souvent et son personnel sympathique, en faisant un repère local malgré la foule. On y trouve des classiques comme le banana split, ainsi que des options véganes et des gâteaux glacés, et beaucoup soulignent la qualité constante et le bon rapport qualité prix. Certaines critiques évoquent de longues files d'attente pendant les périodes de grande affluence, des erreurs de commande occasionnelles, mais la plupart s'accordent sur la variété de garnitures et de sundaes et d'options spéciales qui valent le détour. Dans l'ensemble l'ambiance est accueillante et la glace est décrite comme délicieuse, faisant de Wild Willy's un incontournable pour les habitants et les visiteurs.
Went in for a liter hard ice cream Monday after work. Asked for vanilla & choco flavors mix & only got one flavor in the liter cup. Found out about this after I got home & try to call the store to complain. Unfortunately no direct phone number to this location. Not pleased with the experience at all?? not gonna give any tip next time.
------------
Replying to the owner's response?
Thank you for the response. I understand that misunderstandings can happen, but I don't think it's fair to frame this entirely as a communication issue on my side, especially since the store was not busy & I clearly asked for a mix of vanilla & chocolate in the litre.
What disappointed me more was the proposed solution. By the time I discovered the mistake, I had already left the area & gotten home. Asking a customer to travel all the way back again just to verify the issue is not very practical. A more reasonable option could have been to take down my name/number & offer a replacement or credit for my next visit.
I also want to clarify that my comment about tipping came from frustration with the overall experience, not from trying to attack the staff personally. I appreciate that your team responded, but I still feel the situation could have been handled in a more customer-friendly way.
I've been a returning customer for 4 years & have recommended your store to many friends over that time, which is why this experience was especially disappointing to me. Mistakes happen, but I was hoping for a bit more understanding & flexibility in resolving the situation.
Ordered the hazelnut/dark chocolate soft ice cream. Looked exactly & tasted like the regular vanilla/chocolate. My friend who had it in the past said it didn't look right. I asked the server saying that there is absolutely no flavor of hazelnut & she said that's how it is. She offered to make it again, but figured would be a waste of time. Don't charge more for the same thing! Kind of disappointed. It was good soft ice cream like many other cremeries. I was just hoping for something special with the hazelnut/ dark chocolate...
Well I was there May 9, I had 2 flavors of the hard ice cream the pistachio which was good, the second was vanilla tasted a bit off, like if it was old. My hubby wanted chocolate they ran out so had instead triple chocolate which was good, but how do you run out of plain chocolate ice cream 🤔. A bit disappointing on the vanilla. Just a recommendation add the menu outside including all the flavors so that everyone knows what to order instead of holding up the line.
I wanna go try every flavour & option because this place is amazing & so is the costumer service. TOP ICE CREAM
try the chocolate raspberry pls
Also vegan options
My favourite local ice cream spot! Sometimes the wait can be long but definitely worth it. Ice cream cakes are really good too. Love the limited time flavours they have every few weeks.
6 mars 2026
sur Google
🍽️
Sachez où manger à Montréal avant tout le monde.
Découvrez en primeur les ouvertures les plus branchées, des menus secrets et les coups de cœur de RestoMontreal.ca. Rejoignez plus de 50 000 foodies.
Wild Willy's 🍦is one of my favorite ice cream spots! It's usually busy, but the lines move fast so you're never waiting too long. The ice cream is always great. Lots of great flavours & sundaes too. My go-to is the Zigamazoo, a perfect combo of hard & soft ice cream in a cone. Definitely worth the stop.
