Wild Willy's est une adresse prisée et souvent bondée, mais les files avancent vite et la glace est de grande qualité avec une grande variété de saveurs et de sundaes, dont le Zigamazoo; la glace végan est excellente et l'endroit est souvent considéré comme l'une des meilleures glaces du West Island. L'établissement propose aussi des friandises pour chiens et des gâteaux glacés à commander à l'avance. Le personnel est généralement sympathique et bilingue, et l'emplacement dans le village est apprécié, mais certains avis signalent des erreurs de commande possibles, des files parfois confuses et des temps d'attente plus longs lorsqu'il fait chaud, ainsi que l'absence de toilettes. Dans l'ensemble, les clients recommandent cette glace comme une expérience familiale ou entre amis, avec des options variées et des portions généreuses, même si quelques critiques mentionnent que les portions semblent diminuer.
Pros:
A) Over 40 flavors & different options to choose from. They also have Dog Treats & Ice Cream cakes but you order in Advance for that.
B) Beautiful location since 1994 right in the Pointe-Claire Village.
C) Its busy especially during the summer months, & they hire local students. God Bless you 🙏
D) The staff & employees have a good heart & they speak English & French.
E) Accept Credit/Debit & Money & have 4 queues if busy.
Cons:
A) There can be a mess up on order if not heard or understood correctly.
B) The Lineups are confusing at times & it may be difficult to follow.
C) The music speaker outside low volume so hearing the music may be difficult.
Conclusion:
I would recommend this Ice cream shop to all. I drank a milkshake one time & got food poisoning. Still it's a good ice cream shop.
Hello Wild Willy Owner, I have constructive criticism for your business! You are a very popular ice cream shop in Montreal, & it makes sense, your ice cream is great! I am a long time loyal client of yours that comes weekly. I collect the stamp cards. Usually when I give the full stamp card, I get my ice cream cone with the waffle cone & the flavour I want - no issues. However, last night, I gave my stamp card to the cashier & ordered a small frozen yogourt in a cup. I wanted chocolate on top. Because of this she charged me a 3$ difference(I've never been charged a difference before): I find this a weird business practice but okay fine(you should allow the customer to have something the same price as they usually spend). She hands me my fro yo, & it has a tiny amount of chocolate on it(everytime I order this, this issue has never happened), the ice cream wasn't fully covered in chocolate. I asked her to add more, & she replies saying: ill need to charge you again. I couldn't believe she said that to me after I just paid a difference. I don't feel like a respected & valued customer with that kind of business behaviour. As a loyal customer who constantly brings business & tells everyone you have the best ice cream in Canada, its very stingy of you. On average people probably spend about 7.50$/person on your ice cream(my guess), therefore you should also give that amount with the stamp card. It doesn't make sense for people to be spending a lot on your ice cream, & you expect them to get something cheaper with the card that they wouldn't usually get. Might as well increase the amount of stamps, & then give the customer a proper ice cream. Secondly, your lines are poorly managed. People come in through the third line & cut the people in the second line due to the tree being in the way. I really hope you can start to properly value your customers, because some business in Montreal who got very popular & stopped keeping their quality before hand, they are losing massive amounts of loyal customers. People speak to each other, bad practices get shared.
This place is great. Some reviews are silly, expecting replacement scoops of ice cream for free. Samples within reason is commonplace at ice cream shops, I thought this was widely known. Don't need to take advantage of the samples here though because anything I've tried is great. Every time I've been is very busy, because it's good. Even though busy the customer service was good. Keep it up & ignore the Negative Nancy's. Get a cone & walk by the water before summer is gone!
The Wild Willy's truck made our late night snacks at our wedding a huge success! We have been fans of the scoop shop for years & were pinching ourselves to have our own private service. Thank you to Cloé & team for making our dreams come true.
14 août 2024
sur Google
🍽️
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Phenomenal ice cream, great prices. Right by the bay that makes it a perfect date spot. The shop itself it pretty small, but a must stop if you're in the area.
