Over all very disappointing. First I'll say the good sides, the preparation time is good, didn't have to wait, the steak was a-ok, it was juicy, the fries were one of the best, the waiters were patient. That all I had. Second I'll say the bad sides. - When I first enter: 1. No Menu, just HOW does a restaurant operate without a menu only with two tvs that switches slides every like 30 seconds & also breaks in the middle of switching. 2. No given seats, they don't give seats, you find one & you sit. Like I work in a restaurant this ain't gonna work, in fact the tables doesn't even have a number nor do the waiters keep in track of where you seat. 3. 18% default tip, wait I thought the default is supposed to be 15%? I don't feel like this is a fancy restaurant. - I sat down: 1. Small uncomfortable seats, The stool is small AF & not gonna lie also hurts your butt, the stool is somehow also higher than the table, so it's also uncomfortable to eat. 2. Bad management-Serving: The server has to yell your name to give you the food, & you have to yell back to get it? Imagine social anxiety? Boy you are not getting your food💀 -I got the food: 1. No necessary sauce & a bunch of unnecessary ones, Yeah you have to take ketchup from an other desk, & what sauce do you get? Vinegar, sugar, salt, pepper, mustard, you guys could have replaced sugar with ketchup. 2. Small desk space 3. You guys have me a beef liver with out a knife? I don't eat like an animal. 4. Bad management-Irresponsible waiters: How is it when I ask if the sausage contains pork your answer was that it contains everything? & the other waiter said beef? 5. Bad managements-Manager: I thought my manager is worse enough to tell me to do what I'm already doing or unnecessary things, oh this is worse, the manager here tell her waitress to "Always comeback with something", is that even necessary? If there are things to take on his or her was then obviously that are going to take it. 6. I sat at the ducking counter & I want another cup of soft drink you tell me I have to wait in the line? Worst of all the line is like 30 min. Like if you are running a meat restaurant it's obvious to know that the drinks can be served according to demand, if you guys just can't stand the "Pay before serve" rule, you need have a specific POS just for drinks. (Finally we gets on the food) 6. Bad taste of the smoked beef, it tastes nothing more than homemade boiled beef & you sprinkle salt & put poutine gravy on it, no smoked flavor on it at all. 7. Too oily on the steak, steak was good, the oil were not handled properly, it made the disk taste disgusting. 8. The soup tasted like puke, honestly ask you chef when was the soup made, it's completely BS, potato tastes like mushed tomatoes that has been sitting for a week. 9. Could've given white bread, even white bread is better than what ever tf you guys are serving rn, oh & also if you don't want to serve other types, toast them. 10. The part where the waiter have to scream your name so you can get your food. Yeah what is the manager to say "scream louder", it's not good for their throat, & you are not helping. - I finished eating 1. The to go box is honestly the worst, hard to close, over all, literally just two boxes but stuck to each other on the opposite side. - I left / - Band 1. OK just tell me how tf does the band take 1h to setup, do that on stage see how that goes. Overall a disaster & dissatisfaction on this restaurant, food quality is not as expected Management is honestly worse than McDonald's, I mean maybe no one can beat your meat (trust me a lot of restaurants can) but everyone can beat your management, & speaking of management, the manager should be nicer to the employees like what is that attitude. Next steps: 1. Hier more people. 2. More ways/spots to place order 3. Menu 4. Better management 5. Cancel "pay before eat" if you can't do number 2, but 1 & 4 is necessary. 6. Please do not pre-make food. 7. Too lazy? Stick to being"a bar". TomTom - Professional Google Maps truth Karen&guide.
