Serano

Mat

1.0

As someone with more than 8 years of professional experience working with businesses & customer service standards, I strongly value reliability, transparency, & proper planning - especially when a service is tied to an important family celebration.

Unfortunately, my recent experience was very disappointing. I had ordered a specific cake for my mother's birthday one week in advance, with a confirmed pickup time of 10:00 a.m. On the morning of the event, I received a call at approximately 9:00 a.m. informing me that the cake could not be completed because certain ingredients had not arrived from the supplier. This was surprising, especially after being told previously that cakes are normally prepared early in the morning around 5:00 a.m.

Although George did offer an alternative solution by proposing a different cake, it was not the one my mother had chosen or wanted for her birthday. At that point, with only one hour before pickup, I was left with very limited options. Because the original cake could not be made on the same day, I had to urgently contact several other bakeries at the last minute to find a replacement, which created unnecessary stress during what should have been a special occasion.

I understand that unexpected supply issues can happen in any business. However, when an order is placed a full week in advance, proper planning & supplier coordination should already be secured ahead of time. Ingredient availability is part of basic preparation, & discovering shortages only one hour before pickup does not provide customers with sufficient time to make alternative arrangements.

I hope this feedback encourages better planning, stronger supplier management, & earlier communication in the future to avoid similar situations for other customers.

Feb 21, 2026

on Google

Bela

5.0

This place is a gem in Laval. For years, my family has come here to get cakes for all occasions & they never disappoint. Their mousse is so delicious & rich & my family loves their Black Forest cake. Their eclairs & croissants are the closest u will get to Europe in Laval & the service is quick. The prices vary on what u get but a few pieces of cake usually go around 25$

Jan 27, 2026

on Google

Eva

5.0

My family has been going to Serano my whole life. Always delicious & flavorful. & today we had the pleasure of being served by one of the owners & was so impressed by his kindness & warm manner. Best spot in Laval!.... the country, perhaps? :) I live in Toronto now & Serano is always my first stop when I come back & visit.

Aug 28, 2025

on Google

Priya

3.0

Slightly disappointed that I visited the bakery on January 2, 2025 at 2:30pm, & there was no classic signature (vanilla, chocolate & almond) cake left by that time. I had a family member's birthday on that very same day, & drove from Montreal to Laval to get this specific cake. Also, reservations are not being taken because apparently, the bakery makes the signature cakes daily & has them in stock. The bakery felt half empty during my visit of January 2. My suggestion: Please allow for reservations for even regular cakes so that the situation I encountered doesn't happen to customers. Thank you!

Jan 2, 2025

on Google