Reviews for Serano
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Highly recommend! They are always have a great fresh cakes.
Service is super nice & always helpful ;)
Pâtisseries très bonne mais le cheese cake est très petit pour le prix.
The best bakery. Everything they do is delicious. It's my favorite bakery to pick up sweets before heading out for dinner & the only cakes I would happily take second & third slices from.
Called to place an order since I live in a different city & im ordering the cake for a friend's bday & I was rudely told' we do not take phone order' : I tried to explain my situation since I live 2h30 away & I was rudely transferred to be given the same answer by another rude lady- In addition, they told me we do not do strawberry shortcake however its advertised on their cake selection on their website. I can confirm that I WILL NEVER RECOMMEND this place.
The service was excellent. The cakes were delicious, & the staff was very helpful & patient.
As someone with more than 8 years of professional experience working with businesses & customer service standards, I strongly value reliability, transparency, & proper planning - especially when a service is tied to an important family celebration.
Unfortunately, my recent experience was very disappointing. I had ordered a specific cake for my mother's birthday one week in advance, with a confirmed pickup time of 10:00 a.m. On the morning of the event, I received a call at approximately 9:00 a.m. informing me that the cake could not be completed because certain ingredients had not arrived from the supplier. This was surprising, especially after being told previously that cakes are normally prepared early in the morning around 5:00 a.m.
Although George did offer an alternative solution by proposing a different cake, it was not the one my mother had chosen or wanted for her birthday. At that point, with only one hour before pickup, I was left with very limited options. Because the original cake could not be made on the same day, I had to urgently contact several other bakeries at the last minute to find a replacement, which created unnecessary stress during what should have been a special occasion.
I understand that unexpected supply issues can happen in any business. However, when an order is placed a full week in advance, proper planning & supplier coordination should already be secured ahead of time. Ingredient availability is part of basic preparation, & discovering shortages only one hour before pickup does not provide customers with sufficient time to make alternative arrangements.
I hope this feedback encourages better planning, stronger supplier management, & earlier communication in the future to avoid similar situations for other customers.
This place is a gem in Laval. For years, my family has come here to get cakes for all occasions & they never disappoint. Their mousse is so delicious & rich & my family loves their Black Forest cake. Their eclairs & croissants are the closest u will get to Europe in Laval & the service is quick. The prices vary on what u get but a few pieces of cake usually go around 25$
This time my experience was worse I don't know every time I like their food but this time I took cake on my daughter's birthday next day she got food poisoning & I eat cake I got food poisoning it was disappointing this time