Second Cup Café

Hosein

5.0

I had an excellent experience at Second Cup. The café was clean, peaceful, & welcoming. The drinks were high-quality, & the staff were friendly, respectful, & professional. The service was fast & accurate. I will definitely visit this location again & highly recommend it to others. ⭐⭐⭐⭐⭐

Sude

5.0

I randomly came across this café while I was downtown buying a book. It was pretty busy inside, so I got curious & decided to give it a try & now it's my new favorite spot!
If you don't have time for breakfast in the morning, I highly recommend their croissants because they bake them fresh every morning. The baristas & the owner are also super kind & always happy to help, especially if you're not sure what to order or want to try something new. Their menu has so many options!

Ikram

1.0

I've always enjoyed going to Second Cup. It's usually one of my favorite places to study, meet up with friends, relax, & enjoy a coffee. But unfortunately, my experience today at this location today was completely different & extremely disappointing, due to terrible customer service from the barista, Sara.
My friends & I came to downtown Montreal in the afternoon & stopped by this café to cool down after being outside in the heat. As soon as we walked in & placed our orders, the barista, Sara, was extremely rude & unwelcoming. She didn't greet us, barely made eye contact, had a rude tone, rolled her eyes, & generally made us feel like we were inconveniencing her simply by being customers.
The worst part happened when our drinks were ready. My friend went to ask whether the iced caramel lattes were ours, & Sara responded rudely,'Yes,' followed by saying loudly,'How do you not know your own order, like ughhhhhh!!?'' I have genuinely never experienced customer service like this at a coffee shop. There was absolutely no reason to speak to a customer that way, especially over a simple question about an order. I'm extremely disappointed because I've always had a positive impression of Second Cup, & experiences like this can really affect a customer's perception of a specific business. I hope management takes this feedback seriously & addresses how customers are being treated at this location.
Unfortunately, based on my experience today, I would not recommend this location. I hope Second Cup looks into this situation with that specific employee, because this type of customer service does not reflect the experience I've come to expect from the brand.

Lara

5.0

I go here every morning for my latte before work, & it's easily my favorite in town. Shoutout to the owner, she always makes my day with her kindness & great service. Quick breakfast options perfect for busy mornings. Highly recommend!

Nicolas

5.0

Cheesecake excellent !
Moka très bon aussi je recommande

Ryhem

5.0

I had an amazing time there, really good service, great food & coffee, i highly recommend it

Alen

5.0

The guy barista every Sunday afternoon in this place is very consistent with his customer service. He is nice & friendly & he knows how to make a proper foam for the latte. Also, the Latte Chocolate Dubai that he recommended today is fire 🔥. I highly recommend it

Alberto

5.0

The best coffee in town! The service is warm & welcoming, the sweets are absolute chef's kiss, & the staff are always amazing. Highly recommend!

Bassima

5.0

We have been passing by the area there & we saw the ads of the Holliday hot drink at the door I ordered the dark hazelnut mocca it was so delicious I really recommend. It's a cozy warm place , friendly staff & great service.