Second Cup CAFÉ & Cie est le plus important détaillant de cafés de spécialité au Canada. À ses humbles débuts en 1975, Second Cup consiste en un petit kiosque, établi dans un centre commercial, où l’on ne vend que du café en grains.
Overall, reviews of Second Cup Café describe a warmly welcoming spot with well crafted coffee and attentive service. The staff are praised for friendliness and professionalism, with consistent skill in latte art and fast, helpful service. Many mentions highlight tasty pastries and sweets, a relaxed atmosphere that makes it easy to relax or study, and a great ambiance with a convenient downtown location. A rare downside appears in one visit where service was not up to par from a cashier, but the majority of comments emphasize strong coffee, reliable preparation, and a friendly, proactive team.
Je souhaite partager mon expérience très positive au Second Cup, notamment grâce Zakaria .
Le service est vraiment au niveau : accueil chaleureux, professionnalisme & attention aux détails. On sent la passion dans la manière dont le café est préparé & servi.
& surtout, le café est excellent ! Toujours bien dosé, savoureux & préparé avec soin.
I ordered my usual white chocolate mocha, & it tasted terrible this time. It is usually delicious when the male owner makes it. It tasted like burnt dark coffee, way too strong. I asked the young lady what it contained & she gave me the dirtiest look as if I were speaking a foreign language. She was so unpleasant.
Feb 14, 2026
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Today, around 6:15 pm, the one male employee managing the café threw his jacket (with keys/coins) right next to my husband. When you hear a loud sound hitting right next to you, it can be pretty unpleasant, plus it doesn't look super professional on the employee. The employee did not offer an apology & did not seem to care about his behavior. I just hope this doesn't happen again.
Usually second cup is good but this place does not bother to read or follow instructions. I ordered through Uber Eats & they messed up the entire order. Gave me hot coffee instead of iced, & for the coffee I ordered, they didn't follow the instructions at all. No care or attention to what they are doing, really disappointing.
I went with friends to the café on the afternoon of the 25th. I received poor service from one of the cashiers who was on duty. The coffee & the appetizers were delicious; only the service was very bad.
The guy barista every Sunday afternoon in this place is very consistent with his customer service. He is nice & friendly & he knows how to make a proper foam for the latte. Also, the Latte Chocolate Dubai that he recommended today is fire 🔥. I highly recommend it
Nov 16, 2025
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