Second Cup CAFÉ & Cie est le plus important détaillant de cafés de spécialité au Canada. À ses humbles débuts en 1975, Second Cup consiste en un petit kiosque, établi dans un centre commercial, où l’on ne vend que du café en grains.
Overall, reviews of Second Cup Café describe a warmly welcoming spot with well crafted coffee and attentive service. The staff are praised for friendliness and professionalism, with consistent skill in latte art and fast, helpful service. Many mentions highlight tasty pastries and sweets, a relaxed atmosphere that makes it easy to relax or study, and a great ambiance with a convenient downtown location. A rare downside appears in one visit where service was not up to par from a cashier, but the majority of comments emphasize strong coffee, reliable preparation, and a friendly, proactive team.
my favourite spot to eat when I'm in a rush it's always easy & very fast! The pastries are always fresh & have a lot of options the staff are always welcoming & always give recommendations like the new items on the menu
I go here every morning for my latte before work, & it's easily my favorite in town. Shoutout to the owner, she always makes my day with her kindness & great service. Quick breakfast options perfect for busy mornings. Highly recommend!
AMAZING EXPERIENCE at this second cup location. By far the best second cup place, service by sude this afternoon was incredible & we had a DELICIOUS matcha!! The place has such a nice vibe to it & theres alot of pastry/drink/snack choices, service is quick & friendly!!
AMAZING COFFEE shop we are in town for formula 1 & we stopped here while visiting town! Sue at the cash was so sweet & helpful great phenomenal service from her. Got an ice latte, ice cream & a muffin, all of which were delicious. A great time in this cozy spot listening to nice music. Will be back!!
I would normally give this place a 5 stars review if the staff were kinder.
I go there almost daily for my coffee, yesterday i went with my coworker for a 6 drinks order, I kept asking the barista every time she gives me a drink which one it is so nothing gets confused. She looked at the trainee barista & told her in very mean tone, in their native language (which happens to be mine as well, but I dont know if they knew) that she « hates stupid questions » the trainee agreed & they repeated it like 4 times, to my face, where I could clearly hear. I worked customer service too in the past, so i know the job can be exhausting, but i have never spoken ill of the clients to their face. To say I'm disappointed is an understatement.
amazing service & great coffee my experience is always quick & super pleasant. Always a great pleasure coming in the morning I always take a little pastry & my go to mocha.
Je souhaite partager mon expérience très positive au Second Cup, notamment grâce Zakaria .
Le service est vraiment au niveau : accueil chaleureux, professionnalisme & attention aux détails. On sent la passion dans la manière dont le café est préparé & servi.
& surtout, le café est excellent ! Toujours bien dosé, savoureux & préparé avec soin.
I ordered my usual white chocolate mocha, & it tasted terrible this time. It is usually delicious when the male owner makes it. It tasted like burnt dark coffee, way too strong. I asked the young lady what it contained & she gave me the dirtiest look as if I were speaking a foreign language. She was so unpleasant.
Today, around 6:15 pm, the one male employee managing the café threw his jacket (with keys/coins) right next to my husband. When you hear a loud sound hitting right next to you, it can be pretty unpleasant, plus it doesn't look super professional on the employee. The employee did not offer an apology & did not seem to care about his behavior. I just hope this doesn't happen again.
Jan 29, 2026
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Usually second cup is good but this place does not bother to read or follow instructions. I ordered through Uber Eats & they messed up the entire order. Gave me hot coffee instead of iced, & for the coffee I ordered, they didn't follow the instructions at all. No care or attention to what they are doing, really disappointing.
I went with friends to the café on the afternoon of the 25th. I received poor service from one of the cashiers who was on duty. The coffee & the appetizers were delicious; only the service was very bad.
