Second Cup Café

Badia

1.0

Les caissières entrain de niaiser & parler sur leurs boucles ou acheter bla bla….. sans aucune attention au client 00 accueil regarder leurs cell les 2
Merci d etre attentivent
27/8 vers 11h45

Varlik

5.0

I hosted my guests from Toronto in this cafee shop two days ago. The lattes were so delicious & the staff were excellent. Thank you all.

Caroline

2.0

I ordered an iced matcha latte. I don t feel the matcha at all … only milk. Very disappointed

Ikram

1.0

I've always enjoyed going to Second Cup. It's usually one of my favorite places to study, meet up with friends, relax, & enjoy a coffee. But unfortunately, my experience today at this location today was completely different & extremely disappointing, due to terrible customer service from the barista, Sara.
My friends & I came to downtown Montreal in the afternoon & stopped by this café to cool down after being outside in the heat. As soon as we walked in & placed our orders, the barista, Sara, was extremely rude & unwelcoming. She didn't greet us, barely made eye contact, had a rude tone, rolled her eyes, & generally made us feel like we were inconveniencing her simply by being customers.
The worst part happened when our drinks were ready. My friend went to ask whether the iced caramel lattes were ours, & Sara responded rudely,'Yes,' followed by saying loudly,'How do you not know your own order, like ughhhhhh!!?'' I have genuinely never experienced customer service like this at a coffee shop. There was absolutely no reason to speak to a customer that way, especially over a simple question about an order. I'm extremely disappointed because I've always had a positive impression of Second Cup, & experiences like this can really affect a customer's perception of a specific business. I hope management takes this feedback seriously & addresses how customers are being treated at this location.
Unfortunately, based on my experience today, I would not recommend this location. I hope Second Cup looks into this situation with that specific employee, because this type of customer service does not reflect the experience I've come to expect from the brand.

Guy

5.0

Thank you Rihab for the tasty Caramel Corretto, served always with attention & a smile.

Hector

5.0

Le café latté est excellent. Les muffins & les biscuits sont parfaits pour accompagner les boissons chaudes à toute heure. Le mobilier mériterait d'être réparé ou remplacé, car il ne correspond pas à la qualité des boissons. Le service est bon ; les serveurs sont très aimables.

Lara

5.0

I go here every morning for my latte before work, & it's easily my favorite in town. Shoutout to the owner, she always makes my day with her kindness & great service. Quick breakfast options perfect for busy mornings. Highly recommend!

Brandan

5.0

AMAZING COFFEE shop we are in town for formula 1 & we stopped here while visiting town! Sue at the cash was so sweet & helpful great phenomenal service from her. Got an ice latte, ice cream & a muffin, all of which were delicious. A great time in this cozy spot listening to nice music. Will be back!!

Saleh

5.0

Je souhaite partager mon expérience très positive au Second Cup, notamment grâce Zakaria .

Le service est vraiment au niveau : accueil chaleureux, professionnalisme & attention aux détails. On sent la passion dans la manière dont le café est préparé & servi.

& surtout, le café est excellent ! Toujours bien dosé, savoureux & préparé avec soin.

Shakib

5.0

Best caramel latte & fast service also great location!