Second Cup Café

Lemyem

5.0

I had such a great experience here! The drinks were delicious & everything was prepared perfectly

Hosein

5.0

I had an excellent experience at Second Cup. The café was clean, peaceful, & welcoming. The drinks were high-quality, & the staff were friendly, respectful, & professional. The service was fast & accurate. I will definitely visit this location again & highly recommend it to others. ⭐⭐⭐⭐⭐

Poker

2.0

Second Cup Coconut Grapefruit Refresher: Disappointing & Watered Down
After walking down Rue Sainte-Catherine, stopping by Phillips Square to relax by the water fountain seemed like the perfect break. Unfortunately, the Second Cup Coconut Grapefruit Refresher fell well short of expectations.
Despite the promising combination of tropical coconut & tart grapefruit, the drink tasted almost entirely like plain ice water. Both key flavors were practically nonexistent-there was no noticeable bite from the grapefruit & barely a hint of coconut richness to balance it out.
While the vibrant seating area near the fountain was a lovely spot to cool off, the refresher itself was a complete wash. You're much better off sticking to standard iced tea or grabbing a drink elsewhere along Sainte-Catherine.

Ikram

1.0

I've always enjoyed going to Second Cup. It's usually one of my favorite places to study, meet up with friends, relax, & enjoy a coffee. But unfortunately, my experience today at this location today was completely different & extremely disappointing, due to terrible customer service from the barista, Sara.
My friends & I came to downtown Montreal in the afternoon & stopped by this café to cool down after being outside in the heat. As soon as we walked in & placed our orders, the barista, Sara, was extremely rude & unwelcoming. She didn't greet us, barely made eye contact, had a rude tone, rolled her eyes, & generally made us feel like we were inconveniencing her simply by being customers.
The worst part happened when our drinks were ready. My friend went to ask whether the iced caramel lattes were ours, & Sara responded rudely,'Yes,' followed by saying loudly,'How do you not know your own order, like ughhhhhh!!?'' I have genuinely never experienced customer service like this at a coffee shop. There was absolutely no reason to speak to a customer that way, especially over a simple question about an order. I'm extremely disappointed because I've always had a positive impression of Second Cup, & experiences like this can really affect a customer's perception of a specific business. I hope management takes this feedback seriously & addresses how customers are being treated at this location.
Unfortunately, based on my experience today, I would not recommend this location. I hope Second Cup looks into this situation with that specific employee, because this type of customer service does not reflect the experience I've come to expect from the brand.

Kamy

1.0

I had an extremely bad experience at this Second Cup today in the afternoon, because of an employee named Sarah.
We had just ordered, & there were only a couple of other customers. When our drinks arrived, I couldn't hear what the worker had said, so I politely asked what the drinks were. After I placed them on the table & went to get straws, I heard the worker laughing about me behind my back. This really upset me because I had done absolutely nothing wrong & had even left a tip. After talking with my friends, I decided to confront her & ask why she was talking about me behind my back. Unfortunately, she refused to apologize or acknowledge that her behavior was disrespectful. As someone who has always loved Second Cup, this experience was extremely disappointing. I will unfortunately never return to this location after being treated this way.

Muhammad

5.0

Very kind staff, delicious drinks, no wait.

Delphine

5.0

AMAZING EXPERIENCE at this second cup location. By far the best second cup place, service by sude this afternoon was incredible & we had a DELICIOUS matcha!! The place has such a nice vibe to it & theres alot of pastry/drink/snack choices, service is quick & friendly!!

Rokaya

4.0

I would normally give this place a 5 stars review if the staff were kinder.
I go there almost daily for my coffee, yesterday i went with my coworker for a 6 drinks order, I kept asking the barista every time she gives me a drink which one it is so nothing gets confused. She looked at the trainee barista & told her in very mean tone, in their native language (which happens to be mine as well, but I dont know if they knew) that she « hates stupid questions » the trainee agreed & they repeated it like 4 times, to my face, where I could clearly hear. I worked customer service too in the past, so i know the job can be exhausting, but i have never spoken ill of the clients to their face. To say I'm disappointed is an understatement.

Nilufar

5.0

Amazing drinks & service, a must visit 🍓

Ysabel

5.0

Super cozy & welcoming atmosphere. I was also very satisfied with my drink. Out of most chain cafes I would personally rank Second Cup the highest!