Rôtisserie St-Hubert

Mathis

1.0

' Feel free to waste your money anywhere else, but do not spend it here'

Today we visited this place & we have never had such an unpleasant experience in any restaurant or fast food before
The behaviour of the waitstaff was extremely rude, disrespectful, & absolutely unacceptable
They were very cold & clearly did not care whether customers were there or not

I honestly suggest either shutting this place down entirely or replacing the tired & unmotivated staff with younger people who actually want to work
Do not force employees to work close to New Year if they are dealing with personal or mental issues & then take it out on customers

My experience tells me the problem comes from the top, from management, & flows down to the staff
Otherwise, with so many negative reviews about the awful behaviour of employees, something positive should have happened by now

Mary

1.0

Disappointed!
Dec 30, 2025 around 3:00 PM.
This was our first & last visit to this restaurant, & the service was completely unacceptable.
The server came to our table with No greeting, No smile, & No sign of basic hospitality. Her cold & distant attitude made us feel rushed & unwelcome from the very beginning.
Very uncomfortable environment!
While the lady at the entrance, who appeared to handle take-out orders, was friendly & polite, it did not make up for the overall poor experience inside!
We chose to leave before even placing an order!
Management must address this issue immediately. Instead of just giving unhappy customers an email to complain, they need to take real action to address these numerous negative reviews!!

Mark-Angelo

3.0

Was at this location on 12/24 at 12:30. The woman at the pick up counter was next level unprofessional. She seemed to have been under extensive stress however taking it out on colleagues in front of everyone & rude with customers waiting for their orders. It was a very uncomfortable experience.

G&L

1.0

Horrible service à la clientèle madame qui prend les commande au comptoir très désagréable & impolie

Rdl453

1.0

Last night I decided to go & have some takeout chicken from St. Hubert BBQ on St. Charles in Kirkland. I have to say that disappointing is an understatement. The chicken legs were small & so dry that it was inedible. It was borderline chicken jerky. The quality has been declining for the last few years, but I always gave them the benefit of doubt & continued to order from them. Unfortunately, I think that I may need to look for a new place to get my BBQ chicken fix.

Jennifer

5.0

Great fast friendly service Jessica 29

Danyel

1.0

70 $ pour souper je reçois ma salade César en livraison sans vinaigrette César rupture de mayonnaise en plus service très ordinaire pour le prix tant qu'à moi

Mtl

5.0

Despite having a packed schedule, I deeply appreciate the ambiance & ritual of dining out. For me, stepping into a restaurant is like attending a live stage production-each member of the staff, from the cooks to the waitstaff, plays a role in orchestrating the experience. The final act, the presentation of the meal, is the satisfying dénouement. Everyone walks away fulfilled: the customer with a delicious meal, the server with a well-earned tip, & the restaurant with another satisfied guest.

However, with time being a rare luxury, many of us rely on takeout as the next best option. In today's fast-paced world, food delivery apps have made this incredibly convenient, whether it's through platforms like Uber Eats or a restaurant's delivery service. I tend to opt for pick-up. It's more cost-effective, & I like to double-check the order before leaving. After all, when kitchens are running at full speed, human errors can happen.

I've had a few instances over the years where something in the order was missing, which often leads to an awkward return trip & the uncomfortable feeling of having to'prove' your case. Sometimes, the interaction can be tense-something no customer (or staff member) enjoys.

This brings me to a recent experience with Restaurant St-Hubert, a restaurant I've been loyal to for over 25 years. Every Saturday, like clockwork, I place the same order through their app-just a few taps, payment confirmed, & I'm off to pick it up. It's become a comforting weekly ritual. However, this past Saturday, something felt off. The box was unusually light, & once I got home & wrestled through the tightly secured packaging-you practically need scissors to cut through those plastic ties-I discovered that the fries were missing. All that remained was a solitary chicken breast. I was understandably frustrated. It was such a simple order-how could something so basic be overlooked?

Still, instead of marching back to the restaurant, I decided to submit feedback through the app when prompted about my experience. To my surprise, within a minute, I received a $5 credit toward my next order. No phone calls, no arguments-just quick, courteous resolution. & sure enough, the following Saturday, everything was back to normal. The meal was complete &, once again, satisfying.

Some of my friends argued that I should have asked for a full refund. But honestly, is that the kind of society we want to live in-one where we capitalize on every minor mistake for maximum gain? I believe in fairness & understanding. Mistakes happen. What matters most is how a business responds, & Restaurant St-Hubert did so swiftly & respectfully.

This experience reminded me why I remain a loyal customer. Restaurant St-Hubert is more than just Quebec's top chicken restaurant-they consistently offer quality food, dependable service, & genuine customer care. They serve not only great rotisserie chicken, but also ribs, burgers, wraps & comforting seasonal fare. & when they get something wrong, they make it right-without drama.

In a world where good service is often taken for granted, it's important to give credit where it's due. So here's a heartfelt thank-you to St-Hubert-for making things right, for understanding the value of loyalty, & for being a reliable part of my weekly routine. Sometimes, a small act of good service deserves a big shout-out. @mtlrestorap

Blocka

1.0

This is the worst location.. always stale & cold food.
They also need to get rid of the lady at take out counter.. she made sure I'll never return again .

Bill

5.0

Excellent restaurant. Food was delicious & fresh.