Rôtisserie St-Hubert s'impose comme une référence incontournable de la culture culinaire québécoise en se spécialisant dans le poulet rôti lentement selon des méthodes traditionnelles de cuisson à la broche. Le menu propose des plats de volaille emblématiques accompagnés d'une sauce brune onctueuse et de frites dorées qui caractérisent l'expérience offerte par cette chaîne. Les clients accèdent à une vaste sélection de choix incluant des clubs sandwichs, des tourtes au poulet généreuses et des salades croquantes conçues pour équilibrer les plats riches en protéines. L'aménagement intérieur favorise une disposition fonctionnelle adaptée à un service à haut volume tout en soulignant l'efficacité opérationnelle de la cuisine. Outre le poulet, la carte intègre des côtes levées et du chou coleslaw respectant les profils gustatifs établis. Cet établissement demeure une valeur sûre pour des plats réconfortants privilégiant des normes de préparation constantes.
Les avis concernant Rôtisserie St-Hubert révèlent une expérience polarisée où les clients louent souvent la qualité du poulet rôti, la salade de chou et la courtoisie de certains membres du personnel. Bien que de nombreux convives apprécient le menu classique et l'ambiance conviviale pour les repas en famille ou les occasions spéciales, d'autres expriment une frustration importante face à l'inconstance de la température des plats, la sécheresse de la volaille et les erreurs répétées lors des commandes pour emporter ou en livraison. Des préoccupations concernant le professionnalisme, l'hygiène et les longs délais de livraison apparaissent dans plusieurs témoignages, bien que certains clients soulignent que la direction réagit souvent positivement en offrant des crédits ou des remboursements. Dans l'ensemble, la réputation de Rôtisserie St-Hubert demeure ancrée dans ses plats réconfortants, mais la qualité et le niveau de service peuvent varier considérablement selon la visite ou l'emplacement.
Une honte, on a réservé pour 15 personnes & confirmer plusieurs fois la réservation. A notre arrivée, ils ne nous on pas accueilli par manque de personnel. Aucun professionnalisme, c'est lamentable. A ne pas fréquenter.
Unacceptable. Takeout takes forever, but what truly stands out is the shocking attitude of the staff. Disrespectful, condescending, & openly mistreating both customers & delivery drivers. A place that treats people like this doesn't deserve business.
Update: St-Hubert reached out to me & offered compensation. All is well that ends well. - We often order St-Hubert with the kids but this time was horrible. Ordered on a Thursday. Delivery on the app said 45 minutes. After 1h15 minutes I called customer service because it said our order was on the way for the last 30 minutes (we are 10 mins away from the restaurant). They apologized but said they were short on delivery people & that they would be at our place in the next 10 minutes. No offer to credit anything. We received our order 1h45 after we placed it. The delivery guy almost gave me the wrong order & in the end, food was super cold. Very disappointed they did not warn us of delays & then did not offer any compensation for extra long wait. I will think again next time I wish to order from there.
Honestly this was one of the worst restaurant experiences we've had in a while.
We made a reservation for 15 people, so they knew exactly how many guests were coming, but it felt like they were completely unprepared. It took about 30 minutes just to get drinks, & the service never really improved from there. The restaurant wasn't even busy (maybe 3/4 other tables), yet we were there for over 2.5 hours & constantly felt forgotten. At one point, we literally had to get up & go to the front ourselves just to try to pay & leave. The whole time, the atmosphere felt off, like we were bothering the staff just by being there.
Some people in our group actually had to leave early because the service was so slow, which says everything. Three hours for a lunch is just ridiculous. In all honesty, the prices are way too high for the level of food & service. it really feels like they're overpricing themselves for what they offer.
This was our last time giving this place a chance. St-Hubert is officially crossed off. Adiós, arrivederci, sayonara, au revoir, etc.
Very disappointed in the quality of service & food. Dining in is a hit or a miss with the servers, (often ignoring us or forgetting what we've ordered . The tables are sticky & sometimes not clean , Take out is awful.. food is often cold & we've had missing items in our order . Maybe other St Hubert's are nice . The one on St Charles in Kirkland needs help !
I went there with my family for the $5 for kids special during the spring break & before that I called to ask about the modalities of bringing my family over. She told me that it's happening until 9pm so we arrived around 6:30pm only to find out that there is no space for me & my family of 6. First of all the lady at reception didn't know about any special, but also she claimed there was no space for us. So she told me that there is only space for reservations & since I didn't do any, there was no space for me. Seriously! Like it was too hard for her to tell me over the phone that I needed to make a reservation? Just imagine carrying a family of 6 including a toddler, after telling them they we are going to eat out, only to have to turn around because there is no space. We are going somewhere else & I don't think I will come back there. Very poor service I would say!
