Rosélys

Maria

2.0

Don't bother with this place & go to the Ritz. Poor customer service, no one knows what they are talking about. I made a reservation for high tea & ended up speaking to 4 different people who all told me very different & contradicting things.
First, I call to reserve, they take down all my info & tell me the HIGH TEA will be 99$ per person (even after specifying that we wanted the REGULAR tea not the barbie one) & that it will be all in one bill because we are a big group. I'm told that the reservation is made & I should receive confirmation in 2 days. 2 days pass & I have no confirmation so I call. The second person tells me that my reservation was never made & does it all over again, & that it will be 99$ per person & that I have to pay EVERYTHING IN ADVANCE, I say but we are 10 people, are you saying I will have to pay 1000$ before the actual day? I am told YES & that someone will contact me for the payment details. When that person contacts me, they tell me it's actually 54$ per person & that I have to put down a % deposit (so not the full amount) that will be taken off the final bill. I pay the deposit & it is charged on my card. The day comes & the server (who was very unpleasant from the start) tells us that we can pay separate bills. I ask then what happens to the deposit I made (how/when am I getting it back?), & the server tells me (rudely) that I was never charged anything because that's not how it works & that it was only going to be charged to me if we did not show up. Which is not true because I still see that charge on my account. I had to call the hotel (because the restaurant was not picking up after many calls) & they told me it takes 7 days to get it back. On top of that, many food items from the high tea were missing when they first brought us our order.

Oct 15, 2023

on Google

Jessica

4.0

We went for Barbie high tea. It was very pink. Loved the tea, very good food. Place is very busy... & the service was very slow. I don't think I would do it again.... 75$ for high tea before tax & tip is really just crazy. Maybe 50$ would be okay. It wasn't that luxurious.

Sep 25, 2023

on Google