RH Rooftop Restaurant
The Gallery at Royalmount, is set within a year-round, skylit garden escape
CLOSEDOpens Today at 11 am
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Amenities, services & more
Reviews often mention
Display Allbeautiful(38) recommend(22) brunch(19) salad(19) attentive(18) decor(15) stunning(14) vibe(14) price(13) dessert(12) magnifique(12) detail(11)
Extremely disappointing experience with RH Royalmount & we didn't even make it through the door!!
I originally made a Sunday brunch reservation for 6 people at 11:00 a.m. When I called to simply add one additional person, I was told RH does not accommodate groups larger than 6 on Sundays. I asked whether there was any possible way to adjust the table configuration or make a separate reservation nearby so our group could still be together, & was repeatedly told it was not possible.
I was then told they could submit a request to add the 7th person, but that it could take up to 72 hours to receive an answer. About 30 minutes later, I received a call back saying they could suddenly accommodate 7 people but only if we moved our reservation from 11:00 a.m. to 2:30 p.m. Obviously, that did not work for us.
Another person in our group later called & was told they could accommodate 8 people at 2:30, but under the conditions that the entire table be on one bill & that a 20% gratuity be automatically added.
What bothered me most was the overall attitude that accommodating a group of 7 or 8 paying customers was some sort of' favour'followed by additional conditions being imposed if they agreed to seat us.
I've genuinely NEVER experienced something like this when simply trying to add one person to a reservation.
For a restaurant positioned at this level, I expected significantly better customer service, flexibility & professionalism. Instead, the entire interaction was unnecessarily complicated & left such a poor impression that we decided to take our business elsewhere.
Unfortunately, after this experience, I have no interest in going
Je suis extrêmement déçue de la façon dont ma réservation a été gérée.
J'ai parlé à 3 personnes différentes concernant cette réservation. Dès le départ, j'avais réservé pour 6 personnes en précisant clairement que nous serions potentiellement 8 mais que j'attendais encore la confirmation de deux personnes. À aucun moment, personne ne m'a informée qu'à partir d'un certain nombre de personnes, nous serions obligés de prendre un menu fixe à 75 $ par personne pour le brunch.
Lorsque j'ai finalement rappelé pour confirmer les deux personnes supplémentaires & passer de 6 à 8, on m'a annoncé cette politique & on a voulu nous imposer le menu fixe de 75 $ par personne.
Le problème n'est même pas qu'une politique existe. Le problème est que j'ai été mal informée à plusieurs reprises, alors que j'avais spécifiquement mentionné dès le départ que ma réservation pourrait passer à 8 personnes. Si quelqu'un m'avait expliqué cette condition au moment de ma réservation, j'aurais tout simplement pu prendre une décision en conséquence & organiser mon événement ailleurs.
Il s'agissait d'une surprise qui était déjà organisée, avec les invitations envoyées aux invités. J'ai expliqué la situation & demandé s'il était possible de trouver une solution ou de faire une exception considérant que l'erreur d'information ne venait pas de moi. Malgré cela, personne n'a voulu m'accommoder, & j'ai finalement été obligée d'annuler complètement ma réservation.
Je me retrouve maintenant à la dernière minute à devoir trouver un autre restaurant capable d'accueillir un groupe de 8 personnes, simplement parce qu'on ne m'a pas communiqué une information aussi importante dès le départ.
J'ai également parlé au manager, PATRICK, en espérant qu'il comprendrait la situation & tenterait de trouver une solution. Malheureusement, je l'ai trouvé très arrogant, peu empathique & absolument pas compréhensif face à une situation causée par un manque de communication de leur côté.
À mon avis, le rôle d'un bon gérant est justement de savoir gérer ce genre de situation.Je ne demandais pas un traitement spécial sans raison : je demandais simplement qu'on reconnaisse que j'avais été mal informée par leur équipe & qu'on essaie de trouver une accommodation raisonnable ou, exceptionnellement, de faire preuve de flexibilité.
C'est vraiment dommage, parce que j'étais contente d'avoir choisi cet endroit pour une occasion spéciale. Au lieu de cela, je me retrouve sans réservation à la dernière minute & avec une très mauvaise impression du service à la clientèle.
Une politique peut être parfaitement acceptable lorsqu'elle est communiquée clairement. Ce qui ne l'est pas, c'est de ne pas informer le client, puis de lui faire subir les conséquences du manque de communication
La nourriture etait pas mal mais sur les brunch il ny a pas beaucoup de de choix sur les brunchs le services etait bien mais il nous ont vite dit de partir, le decor est beau mais il ya un peu de bruit
Beautiful restaurant with good food. I do wish the brunch menu had more seasonal options or just overall more options & not just eggs to keep it interesting. Service is inconsistent-I've had my order come out wrong a couple of times.
My biggest complaint is that I've twice been served tea in a cup with visible tea stains inside. For a luxury restaurant, I would expect spotless dishware.
RH Rooftop at Royalmount is one of the most beautiful dining experiences in Montreal. The stunning glass atrium, chandeliers, olive trees, & elegant atmosphere make it perfect for date nights, celebrations, or a luxurious brunch. While the prices are on the higher side & portions may not impress everyone, the ambiance, design, & overall experience are truly memorable
first time here & while fancy setting, breakfast was extremely underwhelming & very expensive for its quality & even for its visual appeal. moreover, zero flexibility in menu to accommodate restrictions & once finished eating the 2 sunny side up eggs on dish for 28 dollars with 2 slices tomoatoes, was watched like a hawk by manager for enjoying our easter brunch with friends - seems even though not packed at capacity, waiter & manager were expecting us to be gone asap. a first & a last due to harried experience & poor quality food.
Had such a beautiful experience at RH Rooftop Restaurant ✨
The space itself is absolutely stunning - bright, elegant, & filled with natural light. It feels like you're dining in a luxurious greenhouse. The ambiance alone makes it worth the visit, whether it's for brunch, a date, or a special occasion.
The food was just as impressive. Everything we ordered was fresh, flavorful, & beautifully presented. The truffle fries were a highlight, & the lobster roll was perfectly balanced & delicious. Portions were generous without being overwhelming.
Service was attentive & professional, without feeling rushed - which made the whole experience even more enjoyable.
RH Rooftop is less a restaurant & more a content studio that happens to serve food. Perched beneath a skylit atrium with heritage olive trees, cascading fountains & chandeliers that could make a parking lot look like Versailles, this place is so photogenic it should be paying you for showing up. At any given moment, 40% of the room is eating, & the other 60% is shooting a'candid' laughing video while their brunch gets cold. I counted three Hinge profile photoshoots before my drink arrived.
& yet - the food is genuinely good. The classics are executed with real care. The service is friendly, warm, & visibly overwhelmed - like a golden retriever who really wants to help but isn't entirely sure where it's going. They'll get to you.
Think of it as the Marcus for people who hate going downtown. Same elevated energy, same dressed-up crowd, except here everyone has a ring light in their bag & the valet is at a mall. Come for the chandeliers, stay for truffle fries, & don't be surprised when the person next to you asks if you can move slightly - you're in their shot.
Overall, my brunch experience was excellent at RH Rooftop restaurant. The service was perfect, the burger was excellent, & the atmosphere was nice too. A bit pricy & relatively small portions, but the quality made up for it.