Restaurant Lumami

Prach

4.0

The SPA is worth visiting. The view & the atmosphere is a MUST go. Ambience is good & staff is helpful too. It is a little far from old Bromont. The reason I deducted one star is only because of the sign boards & lack of access to transportation. Visit this place only if you are driving, as in you have your own car. There is no public transportation nearby & you can rarely get Uber, as there is shortage of Ubers too. The sign boards displayed aren't sufficient enough to direct you to the SPA. We struggled a little to reach, but that shouldnt stop you from experiencing the beauty this place has to offer. Other than that, the place is fabulous & fantastic from services & view standpoint. You need to carry your own SPA clothes & slippers. They provide you with bathrobe, towels, locker & a water bottle. If you go during weekends or holiday season, book in advance, as massage slots are full immediately. The rates vary according to the package you select. If you love scenic peaceful places, this is it!! Note: they don't allow to carry mobile phones with you, so they are needed to be kept in your lockers.

Apr 4, 2024

on Google

Bacon

5.0

Nice to disconnect, & be present in the moment, & soak up the view.

Mar 29, 2024

on Google

Alex

5.0

Such a gorgeous hidden gem of a Spa nestled in the hills near Bromont. Beautiful views of a small private lake with no other properties in sight. I had a very relaxing afternoon & evening there with 0 complaints. The staff were very friendly, & the variety of offerings was perfect. If you're ever in the area, sore from a day of skiing, or needing to relax after a long week, this is the spot.

Feb 24, 2024

on Google

Anna

5.0

This is our preferred spa. Spa is located in beautiful place with lake view. There is nice restaurant with tasty & healthy dishes. The personal is very friendly.

Feb 22, 2024

on Google

Alexandra

3.0

We have visited Balnea Spa twice. Once for the baths only & once with the reservation of a duo massage. Both times we have concluded that if we compare the price charged (including massages approximately 100$ +tax more per person than some other thermal spas) with the amenities & the scale of service offered it simply isn't worth it & it is a much better experience at other establishments we have visited. For context we are frequent spa goers: we go to the spa every 2-3 months for the last 6 years & have tried various locations throughout Quebec. POSITIVES - Stunning views - If you stay later in the evening watching the stars from the baths it is absolutely breathtaking. - The massotherapists are very skilled, knowledgeable & offer exceptional service. We both had some of the best massages to date. - A large cup of tea was offered after the massage & there is an opportunity to give feedback on the service received. - Bath robe (plus sizes available upon request) & towels included in the price. - The "Joue Braisé" dish was a small portion but absolutely delicious as well the cauliflower dish was a very good portion & tasty. NEGATIVES - The parking near the spa is small & you will likely have to park further down but unfortunately there is no salted or sanded walking path or steps established & the snow was compact & slippery (when walking back down to the car at night I almost fell & the lady walking down next to us did fall & her spouse had to help her back up). - The phone lines close at 5pm & there is no way to contact anyone in case of an emergency (if someone is injured in the parking lots further down where no one can see, it would be impossible to call a spa employee for help after 5pm even though the spa is opened much later). - Outside at the spa there are signs that indicate that the floor can be slippery but there are many areas & in particular two stone staircases that go down the center of the spa down towards the long pool overlooking a beautiful view that do not have rubber matts. My husband slipped but was able to balance himself however the man that came down the same stairs a while later fell hard down those same steps. We didn't see him fall but we heard him & turned around from the long pool & saw him on the floor. It took him a while to get up & he was holding his hip & limping after the fall. No employee was present to see what happened or offer assistance. We all understand it is an outdoor spa in the winter & that it will be quite slippery however rubber matts are nevertheless necessary & a safety minimum in my opinion. - The dry saunas are much smaller than at other spas & there aren't many to choose from. - We have found that overall (although not all) other spas have more of a variety of pools/saunas/lounges/experiences to try during our stay. - In the summer there are more options to lay outside but in the winter it is too cold to sit outside without any warm fires or outdoor heaters so everyone crowds in the lounge area indoors which isn't pleasant or relaxing when waiting for a massage or when wanting to grab a snack or drink. - Do yourself a favour & avoid ordering the cheese board. I genuinely feel this board is an insult to clients. The serving size needs to be adjusted or then the price needs to be lowered. For 18$ + tax we were served 3 slices of cheese & 6 crackers with onion chutney. When I say slices I mean like a sliver of cheese you would cut yourself from a block of cheese as a snack. I am sorry but there is no way that 3 slivers of cheese about the size of a finger & 6 small crackers are worth 18$. It is not a cheeseboard when the whole thing is the same serving size as a single children's snack pack (truly without any exaggeration). I hope our cheeseboard was an anomaly & that it is not always served like that because I genuinely found it both unbelievable & insulting to my intelligence & my wallet. Other menu options are much better although selection is very limited (see above in positives).

Feb 18, 2024

on Google

Conner

4.0

Summary: clean, pleasant, good view-the large infinity hot tub is a real pleasure-but get someone to give you a tour when you show up, or you will be wondering if there is something you missed. I'm torn because on one hand, we had a lovely time, & there are lots of different areas & things to do, but on the other hand, there were a bunch of tiny things that sort of added up. Is it worth visiting? Yes, please go & have fun! I'm glad I went...but next time I'm looking for a short trip out of the city, I might try somewhere else. Made a reservation through a local hotel. We were interested in seeing if there was any last-minute availability for a treatment. The hotel called on our behalf-it's part of the promotion they offer-but the hotel staff said that they were unable to get a call back. We eventually gave up & just made the hotel reservation for the day so that we could keep our room. A number of reviewers seemed to have issues with the noise, but this absolutely wasn't a problem I observed during the day. Everyone tried to obey the rules (a map showing you the silent & whispering areas would be welcome). However, we had a full-day pass, & did note that people became a little more lax after about 8pm. I even walked into an upstairs chill-out area where someone was watching a video on their phone (?). So I think the staff is doing a great job during the day, & it's probably harder to take care of the noise level & finish up in the evening. I did have a laugh at everyone here who smuggled their phones into the place. As others have said, I was hoping there would be a map or a guide to the spa, but we weren't offered anything, even when we told the desk staff it was our first time. I noted a sign in the changing room that there was a yellow button by the door we could push to get a tour...but I couldn't even find the button! The lack of direction felt especially pronounced because it was winter & some of the areas were closed. After I took a really good walk & look around, I felt a little more like I knew what was going on. Again, maps, clearer signs (color coded?) & maybe even lines on the floor could help. I get the impression that they have been expanding in a variety of directions, & the new additions are very nice. I hope the next step is maybe some bathrooms, as there aren't many (& some are used as private changing stalls for ladies who aren't comfortable with the locker rooms). The spa resto is expensive & healthy, not any different from any other nice spa I've been to. Good veg options. My partner & I ordered a not-very-hot chocolate that I wish had been, well, hotter. But, you know, going to a spa to detox & then filling up on booze & marshmallows isn't exactly a brilliant move on my part either. All of this is minor stuff, except for what is maybe a safety issue: an area in front of some steps, where the flat, concrete sidewalk suddenly slopes down. I almost took a tumble, so be careful. If you visit during the winter, there's a lot of heated mats & such around, which is good. They say sandals are optional but I wouldn't really want to risk being barefoot in sub-zero weather. You do you, though, babies. You do you.

Jan 2, 2024

on Google

?????

5.0

Great spa with lots of baths & pools. Beautiful views of the lake. Everything is new & clean. Locker rooms are spacious & comfortable. Best spa for the balance of price & quality.

Nov 15, 2023

on Google