Restaurant Lumami

Kim

3.0

Very disappointing. The spa itself is fine, it's outdoors so a few dead bugs in the pool is normal but it's very noisy. Couples were talking in the hot tubs, dry sauna, relaxation areas & even the Moroccan room. Was woken up multiple times by people talking. I chose this spa because they claim to be a quiet spa but that is false advertising. Either enforce your rule or remove it because just putting signs everywhere is absolutely useless. Judging by how many people added photos of your spa in their reviews is PROOF that your no cellphone policy is a joke. I was hoping for more than just a generic auto fill response from your social media team so no, I will not be wasting 86$ more just so I can listen to strangers talk in a hot tub.

May 9, 2024
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Alexandra

3.0

We have visited Balnea Spa twice. Once for the baths only & once with the reservation of a duo massage. Both times we have concluded that if we compare the price charged (including massages approximately 100$ +tax more per person than some other thermal spas) with the amenities & the scale of service offered it simply isn't worth it & it is a much better experience at other establishments we have visited. For context we are frequent spa goers: we go to the spa every 2-3 months for the last 6 years & have tried various locations throughout Quebec. POSITIVES - Stunning views - If you stay later in the evening watching the stars from the baths it is absolutely breathtaking. - The massotherapists are very skilled, knowledgeable & offer exceptional service. We both had some of the best massages to date. - A large cup of tea was offered after the massage & there is an opportunity to give feedback on the service received. - Bath robe (plus sizes available upon request) & towels included in the price. - The "Joue Braisé" dish was a small portion but absolutely delicious as well the cauliflower dish was a very good portion & tasty. NEGATIVES - The parking near the spa is small & you will likely have to park further down but unfortunately there is no salted or sanded walking path or steps established & the snow was compact & slippery (when walking back down to the car at night I almost fell & the lady walking down next to us did fall & her spouse had to help her back up). - The phone lines close at 5pm & there is no way to contact anyone in case of an emergency (if someone is injured in the parking lots further down where no one can see, it would be impossible to call a spa employee for help after 5pm even though the spa is opened much later). - Outside at the spa there are signs that indicate that the floor can be slippery but there are many areas & in particular two stone staircases that go down the center of the spa down towards the long pool overlooking a beautiful view that do not have rubber matts. My husband slipped but was able to balance himself however the man that came down the same stairs a while later fell hard down those same steps. We didn't see him fall but we heard him & turned around from the long pool & saw him on the floor. It took him a while to get up & he was holding his hip & limping after the fall. No employee was present to see what happened or offer assistance. We all understand it is an outdoor spa in the winter & that it will be quite slippery however rubber matts are nevertheless necessary & a safety minimum in my opinion. - The dry saunas are much smaller than at other spas & there aren't many to choose from. - We have found that overall (although not all) other spas have more of a variety of pools/saunas/lounges/experiences to try during our stay. - In the summer there are more options to lay outside but in the winter it is too cold to sit outside without any warm fires or outdoor heaters so everyone crowds in the lounge area indoors which isn't pleasant or relaxing when waiting for a massage or when wanting to grab a snack or drink. - Do yourself a favour & avoid ordering the cheese board. I genuinely feel this board is an insult to clients. The serving size needs to be adjusted or then the price needs to be lowered. For 18$ + tax we were served 3 slices of cheese & 6 crackers with onion chutney. When I say slices I mean like a sliver of cheese you would cut yourself from a block of cheese as a snack. I am sorry but there is no way that 3 slivers of cheese about the size of a finger & 6 small crackers are worth 18$. It is not a cheeseboard when the whole thing is the same serving size as a single children's snack pack (truly without any exaggeration). I hope our cheeseboard was an anomaly & that it is not always served like that because I genuinely found it both unbelievable & insulting to my intelligence & my wallet. Other menu options are much better although selection is very limited (see above in positives).

Feb 18, 2024
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?????

5.0

Great spa with lots of baths & pools. Beautiful views of the lake. Everything is new & clean. Locker rooms are spacious & comfortable. Best spa for the balance of price & quality.

Nov 15, 2023
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Omar

3.0

It’s an okay spa, they are still doing construction ! Not a lot of saunas & thermal spa pools aren’t big enough so when their are a lot of people you won’t be able to go in. Overall it’s an okay spa

Oct 4, 2023
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Adel

5.0

A wonderful place to relax & recharge. The cold small pond behind the hot pool is a must.

Sep 14, 2023
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