Overall, reviews describe Restaurant Impérial as a large, welcoming spot with generous portions and a strong emphasis on dim sum and family style dining. Many patrons highlight speedy, attentive service and a decor that feels elegant, while others recount slower, less attentive visits or inconsistent staff. Dim sum offerings are frequently praised for freshness and bold flavors, with favorites such as shrimp dumplings, siu mai, xiao long bao, and sticky rice arriving in generous bamboo baskets. Several reviews applaud convenient features such as ample parking and QR code or app based ordering that speeds service during busy periods. However, service quality is inconsistent, with some experiences marked by overworked staff, delays, and occasional tipping pressure. Prices are described as high in some reviews, but many patrons feel the large portions and quality justify the cost. Overall, it remains a popular choice for dim sum in the West Island, especially for gatherings, offering generous portions, variety, and a lively atmosphere, with room for improvement in consistency.
First time customer & probably the last.
Went for supper with my wife.
The hot & sour soup was watery
there was no substance to the soup.
The main meal can on the table before we were half way through or soup.
We ordered Sichuan shrimp & received salt & pepper shrimp.
We also ordered beef with garlic.
The meat was tough & not enjoyable.
They are expensive & not worth the money paid.
There are many better choices in the West Island.
Very dissatisfied.
Very disappointing service. Upon arrival, no explanation or attention was given (menu only available by scan, without checking if we could do it). The dishes were delivered without any follow-up.
The server brought the bill before we had finished, without ever introducing himself or checking if we needed anything. On the payment machine, the suggested tip percentages started at 18 % (18 %, 20 %, etc.).
Because of the service, I left a 10 % tip. The server reacted aggressively, intimidated me in English while I was trying to explain, & even commented aloud on our tip to nearby customers.
Service très décevant. À notre arrivée, aucune explication ni attention (menu uniquement par scan, sans vérifier si c'était possible). Les plats ont été déposés sans suivi.
Le serveur est venu apportez la facture alors que nous n'avions pas terminé, sans jamais s'être présenté auparavant ni avoir vérifié si nous avions besoin de quoi que ce soit. Sur la machine de paiement, les pourcentages de pourboire suggérés commençaient à 18 % (18 %, 20 %, etc.).
Ayant laissé 10 % en raison du service, le serveur a réagi de façon agressive, m'a intimidée en anglais alors que je m'exprimais difficilement, & a même commenté notre pourboire à voix haute auprès d'autres clients.
Comportement inacceptable & très peu professionnel.
We went at the imperial with a group of friends. After 2 min getter the menu, the waiter was keep on coming & rushing to take the order. We were asking at least 8 min to look at the menu. So each of us ordered our own plate.
At the paying time, we wanted to have our own bill, but the waiter gave us one bill for the table, he didnt want to give us individual bill like other restaurant do. It was very complicated to divided our bills since each of our plate was not the same price.
Never going back.
Dec 8, 2025
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Not pleased with their food. The beef were mixed with mostly bad cut & little good cut. Only small amount are tender, mostly tough meat. Running restaurant with this kind of'smart' idea, will eventually hurt your own business. Will not come back.
The food here is pretty good - I've been coming to this restaurant for many years & never had any complaints. Last night was no different in terms of food quality. However, our server insisted that we increase our tip, saying what we left wasn't enough for her. Tips should be the customer's choice, & no one should feel pressured to add more.
Many reviews have pointed out issues regarding the tip.
Nov 17, 2025
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Went here with family to try it out even after seeing 3.0 ratings in hopes it would be good but honestly the only things that were good was the look the restaurant & the food quantity sizes for the prices. Other then that the customer service was bad.. the greeting girl was good & I would tip her but the others was another story. We ordered 4 items & 1st item arrived 2nd item arrived after 12 minutes other food did not show up until after 15 minutes when first 2 items got cold. My family & I were unhappy with the service & I was furious. Yet the guy had the nerve to ask why I didn't tip him/them 🙄 after me runnin around to ask where is my good & trying to get there attention because we needed other items. I would not recommend if you want to enjoy with friends & family. Very disappointed 😞
Food. Delicious, fresh & hot.
Service. Good to average. It's often hard to get people's attention especially when you're trying to get sauces & dips etc.
Atmosphere. It's nice & clean, however, it's one big space & when busy can be a bit loud & lacking of personal space.
This is one of my preferred restaurants to have dim sum, including their south shore location.
They use an app ordering method requiring the customer to have a smart device to connect to their wifi & order the dishes one desires. I personally appreciate this as I don't have to wait for a server unless I have a question about the food. I do love the old school model where people walk around with a trolly filled with foods & you just ask & they place it on your table like I'm china town, but this is so quick & easy & I don't have to deal with china town traffic or parking.
I found everything to be tasty, flavourful, properly filled with good amounts of filling, however, I do think the pricing is a little higher than it should be. I have had their Chinese foods here as well & found the food to also be very delicious but that's for another review.
Un peu déçu par ce restaurant chinois à Pointe-Claire. Plats traditionnels, certes, mais un service qui laisse à désirer & un cadre le soir qui est carrément froid.
Food quality is low. Shrimp were completely raw the first time, & when returned, came back cooked but tasting metallic. Soup arrived tepid/room temperature. Service was reasonable but one server smelled heavily of cigarettes. Waiting when taking our order encourages us to take several additional dishes, & in the end we had 3X-4X too much food for a group of 10. Not a high quality offering.
