Restaurant Impérial
OPEN10 am - 3 pm, 5 pm - 9 pm
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About
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Amenities, services & more
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Amenities, services & more
Reviews for Restaurant Impérial
Reviews often mention
dim sum(40) chinese(24) dishes(15) fresh(13) busy(12) chicken(12) family(11) fried(11) parking(10) group(10) tasty(9) quick(9)
The food here is pretty good - I've been coming to this restaurant for many years & never had any complaints. Last night was no different in terms of food quality. However, our server insisted that we increase our tip, saying what we left wasn't enough for her. Tips should be the customer's choice, & no one should feel pressured to add more.
Many reviews have pointed out issues regarding the tip.
Went here with family to try it out even after seeing 3.0 ratings in hopes it would be good but honestly the only things that were good was the look the restaurant & the food quantity sizes for the prices. Other then that the customer service was bad.. the greeting girl was good & I would tip her but the others was another story. We ordered 4 items & 1st item arrived 2nd item arrived after 12 minutes other food did not show up until after 15 minutes when first 2 items got cold. My family & I were unhappy with the service & I was furious. Yet the guy had the nerve to ask why I didn't tip him/them 🙄 after me runnin around to ask where is my good & trying to get there attention because we needed other items. I would not recommend if you want to enjoy with friends & family. Very disappointed 😞
Food. Delicious, fresh & hot.
Service. Good to average. It's often hard to get people's attention especially when you're trying to get sauces & dips etc.
Atmosphere. It's nice & clean, however, it's one big space & when busy can be a bit loud & lacking of personal space.
This is one of my preferred restaurants to have dim sum, including their south shore location.
They use an app ordering method requiring the customer to have a smart device to connect to their wifi & order the dishes one desires. I personally appreciate this as I don't have to wait for a server unless I have a question about the food. I do love the old school model where people walk around with a trolly filled with foods & you just ask & they place it on your table like I'm china town, but this is so quick & easy & I don't have to deal with china town traffic or parking.
I found everything to be tasty, flavourful, properly filled with good amounts of filling, however, I do think the pricing is a little higher than it should be. I have had their Chinese foods here as well & found the food to also be very delicious but that's for another review.
As usual, I will be coming back for more.
Un peu déçu par ce restaurant chinois à Pointe-Claire. Plats traditionnels, certes, mais un service qui laisse à désirer & un cadre le soir qui est carrément froid.
Food quality is low. Shrimp were completely raw the first time, & when returned, came back cooked but tasting metallic. Soup arrived tepid/room temperature. Service was reasonable but one server smelled heavily of cigarettes. Waiting when taking our order encourages us to take several additional dishes, & in the end we had 3X-4X too much food for a group of 10. Not a high quality offering.