Reviews portray Paulo et Suzanne as a nostalgic Montreal diner known for huge portions, especially poutine and burgers, with many praising the poutine as among the best in town and the burgers as hearty and flavorful. The vibe is cozy and old school with retro decor and friendly service, though a few note cash only payments and limited seating can be a hassle. The menu offers a wide range of poutines and other comfort foods that invite sharing and late night dining, and several visitors highlight value and generous portions while a minority report ups and downs in recent orders such as cheese portions, fry quality, or packaging for delivery. Overall the consensus is that the restaurant delivers classic satisfying comfort food and remains a beloved neighborhood staple with a sense of nostalgia and a loyal crowd returning for food and experience.
Not gonna lie, really great poutine especially ordering for delivery cause they put it in an aluminum container unlike some places (La Banquise)they use that garbage paper cardboard like recycled container that soaks up all the gravy & what you get at the end is a dry uneatable hard glob of fries & grease , perfect poutine here except the ingredients which is lack of , i don't expect a mountain scoop at least where you can see some added.
Been ordering here both in person & on uber eats for a long time. In the last while, I've been disappointed every time I order. First of all, very stingy with the ingredients. Every time I order a poutine, there is barely any cheese. I often go out of my way to PAY for extra cheese, & even then they hardly put anything. When paying 26$ for a poutine with extra cheese, I expect a lot of cheese. Potatoes & gravy are worth pennies, so if this place wants to cut corners by barely putting any cheese, they should at least lower the prices. In the last 5 orders I've placed, the bacon was forgotten in my burgers 3 times. This upset me every time. The last thing I want to mention is drinks & ubers. Why put cold drinks in the bag right on top of hot food? Every time I order, the cold drink is directly on top on the hot food, so by the time it's delivered to my door, the water bottle either makes my food get cold or becomes hot because of the food. I can't comprehend why they do this, what I do know is that it's ruined half of my orders. I'm not gonna act like I've never had good food here, there's a reason I re-order so frequently. I really do think there's a couple of things that need to be done better to ensure nothing but positive experiences for the customers. Hopefully this helps
Feb 19, 2026
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J'y suis allé pour la première fois, la poutine est excellente.
Par contre, la façon de commander & de payer est la raison pourquoi je laisse 3 étoiles, je suis arrivé sur place & j'ai dû commander en ligne parce qu'ils ne prennent pas crédit ou débit. Rendu en 2026, le système devrait être meilleur.
Maintenant que je sais comment ça fonctionne, j'y retournerais parce qu'il y a beaucoup de choix sur le menu.
Les poutines sont terrrribles (délicieuses) je recommande!Excellent service!! À 3h00 du matin, on a commandé 8 grosses poutines de plusieurs sortes différentes, aucune erreur dans la commande & le personnel était souriant. L'endroit est très petit je vous suggère de prendre pour takeout. Petit stationnement à l'arrière (peu de place) parking sur la rue en général. La seule raison que je n'accorde pas 5☆ c'est parce que c'est seulement argent comptant... mais il y a une'ATM' sur place.
Best poutine in the greater montréal ever. anyone saying otherwise has burnt taste buds or has not tasted their wonders yet. The service 11/10. I asked for extra onion rings on my poutine & they didn't just gimme some extra, they added a bag with extra over the extra. I don't usually leave reviews, but this place deserves its 5 stars
I'm a longtime customer & am incredibly frustrated. The hours are listed as 24 hours on Sundays (& on the phone as well) but all delivery apps were shut off by 1 AM. When I called, I was told 1:30, which wasn't accurate. Misleading hours & poor communication.
Crazy discovery
Quebec at its finest
Original & savoury
& the lady who served us ( who was not Suzanne, yes I asked 🤡) was the nicest❤?❤?❤?❤?❤?
We will be back
J'avais entendu parlé de Paulo & Suzanne, alors je suis allé dîner entre amis. L'accueil & le service était très bon & chaleureux. Les poutines étaient toutes délicieuses ! Mention spéciale à la sauce au poivre qui change vraiment des sauces à poutine traditionnelles. On reviendra ! Attention paiement en cash seulement.
Si tous les casses croûte pouvaient être comme paulo & suzanne, la vie serait meilleure. Seul point négatif c'est quils prennent seulement comptant (cash), ce qui complique la vie du client.
Can't recommend this place enough. Service was amazing, decor felt like 50's Montreal in the best way possible (not that I was alive but nostalgia up the wazoo) & the hot dogs & poutine...can't believe it took me this long to make it here & try the food! Prices beyond reasonable. 40$ for 3 people to eat in this economy?!
