Overall, Onigiri Shop receives praise for tasty, convenient food, with umeboshi and raw salmon onigiri among favorites, warm rice, and care in preparation; the space is described as clean and cozy with friendly, fast service, and prices seen as reasonable for the quality; reviewers admire the variety and freshness, including ramen egg onigiri and even dessert like vanilla ice cream, though a few note that portion sizes have shrunk and some orders are miscommunicated, while others point to consistent service; some say the experience could be warmer and more engaging, yet the place is still seen as a standout option for a quick, flavorful bite and solid value for money.
Great dishes & a very warm, welcoming service. The only issue is that some of your employees don't seem to speak English or French very well, which makes communication difficult. Also, sometimes when we ask for additions to our dishes, we're told it's not possible because it's not in the register system. The staff often look a bit confused (likely due to the language barrier) & are very rigid about this. Everyone is kind & polite, just not very proactive in finding solutions. I even politely suggested they check with their manager, but the cashier just looked at me with a big question mark & didn't respond, which made the situation a bit awkward.
That said, the food is genuinely excellent & the atmosphere is lovely, so I'd definitely come back & hope to see things improve over time.
Typically I love the Onigiri shops in the city, super respectful employees & tasty food, but at the Mont Royal location there is one employee (the white girl) that ruins the experience for me every time. She moves so slowly no matter how long the line is & whenever she makes the rice it's overcooked. I know when shes working before even going in into the shop because she rarely ever picks up the ringing phone. (The other girls that work here are very kind, fast, & good at the job)
The food was great & the employee was very sweet. When we went there she was alone but she still worked very fast to serve all the customers. The food was fresh & honestly very fulfilling. Though if you think about eating there, this location only has 3 to 4 little stool so I'd recommend taking it to go. Overall, I recommend trying it & will go back again to try the other options!
We sometimes stop into thus shop & pickup a few onigiri for an after school snack. I'm particular fond of the umeboshi (pickled plum) onigiri. It's sour & tart, salty & sweet. The grandson loves the ramen egg onigiri.
The food is good & reasonably priced. It's an easy on the go meal. Quality is good, people are friendly there.
Mar 3, 2026
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J'ai commandé une soupe avec poulet karagee (3pcx) & j'ai obtenu une soupe miso avec poulet cuit à l'intérieur (donc pas de poulet karagee). Très déçue, j'ai payé 6.99$ en extra pour ça. Le bol Onidon était néanmoins très bon. Je pense qu'il y a simplement eu une erreur de compréhension au niveau de la commande.
Une des meilleures choses que j'ai mangé dans ma vie 💖 une belle portion avec beaucoup de bon poisson frais assaisonné à la perfection, du riz parfait & encore un peu tiède & l'algue juste bien croustillante tout ça pour pas chère ! Ça fondait dans la bouche j'en mangerais tous les jours 😁👌
I changed my review from a 5 star to two because the onigiri is a fraction of the size now.
I used to like this place because they actually filled up the onigiri with substance (fish) but lately it's a cash grab. You will have 4 small pieces of salmon in your onigiri & 98% rice. You used to get 1.25$ worth of fish inside of the 5$ onigiri but now you will be lucky to have 25 cents worth of fish. I would go back & take a photo of my last onigiri but I don't think I will go there again. The service at least is still good. Was a good run while it lasted & I was a happy customer for a while.
Sep 22, 2025
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Mon expérience avec Onigiri Shop : Un concept unique à valoriser davantage
En tant que fondateur de KaodyMedia, je suis toujours attentif à la façon dont les marques, petites ou grandes, façonnent leur expérience client. Onigiri Shop propose un concept original, rare sur le marché local : des bouchées japonaises fraîches, bien exécutées, & prêtes à emporter. Pour une agence comme la nôtre, en mouvement constant, ce type d'offre est un réel atout.
Les produits sont savoureux, bien emballés, & on sent une volonté de qualité. Le design épuré du lieu & la simplicité du menu jouent en leur faveur.
Cependant, malgré ces atouts, il manque encore une dimension essentielle : l'expérience client. L'accueil est parfois neutre, peu engageant, & les recommandations sont quasi inexistantes. Pour un produit aussi distinctif, une mise en valeur plus chaleureuse & pédagogique pourrait non seulement fidéliser, mais aussi éduquer une clientèle encore peu familière avec les onigiris.
Il y a ici un réel potentiel de développement d'image & de notoriété, notamment auprès d'un public professionnel & curieux.
👉 & si vous repoussiez les limites de votre visibilité grâce à une stratégie de marque plus engageante ?
Contactez KaodyMedia.
