Overall, Onigiri Shop offers delicious, well made onigiri and a warm, pleasant atmosphere, with most staff described as kind, but language barriers can hinder communication and requests to customize meals are sometimes refused due to the register system; at the Mont Royal location one employee is noted for slow service and overcooked rice, though other team members are fast and helpful, and limited seating makes taking orders to go appealing; several reviews praise variety and value, with items like umeboshi and raw salmon onigiri, and some miscommunications about orders but frequent praise for quality and freshness, leading to a general intent to return while hoping for smoother service.
Great dishes & a very warm, welcoming service. The only issue is that some of your employees don't seem to speak English or French very well, which makes communication difficult. Also, sometimes when we ask for additions to our dishes, we're told it's not possible because it's not in the register system. The staff often look a bit confused (likely due to the language barrier) & are very rigid about this. Everyone is kind & polite, just not very proactive in finding solutions. I even politely suggested they check with their manager, but the cashier just looked at me with a big question mark & didn't respond, which made the situation a bit awkward.
That said, the food is genuinely excellent & the atmosphere is lovely, so I'd definitely come back & hope to see things improve over time.
Apr 8, 2026
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Typically I love the Onigiri shops in the city, super respectful employees & tasty food, but at the Mont Royal location there is one employee (the white girl) that ruins the experience for me every time. She moves so slowly no matter how long the line is & whenever she makes the rice it's overcooked. I know when shes working before even going in into the shop because she rarely ever picks up the ringing phone. (The other girls that work here are very kind, fast, & good at the job)
The food was great & the employee was very sweet. When we went there she was alone but she still worked very fast to serve all the customers. The food was fresh & honestly very fulfilling. Though if you think about eating there, this location only has 3 to 4 little stool so I'd recommend taking it to go. Overall, I recommend trying it & will go back again to try the other options!
We sometimes stop into thus shop & pickup a few onigiri for an after school snack. I'm particular fond of the umeboshi (pickled plum) onigiri. It's sour & tart, salty & sweet. The grandson loves the ramen egg onigiri.
The food is good & reasonably priced. It's an easy on the go meal. Quality is good, people are friendly there.
J'ai commandé une soupe avec poulet karagee (3pcx) & j'ai obtenu une soupe miso avec poulet cuit à l'intérieur (donc pas de poulet karagee). Très déçue, j'ai payé 6.99$ en extra pour ça. Le bol Onidon était néanmoins très bon. Je pense qu'il y a simplement eu une erreur de compréhension au niveau de la commande.
Une des meilleures choses que j'ai mangé dans ma vie 💖 une belle portion avec beaucoup de bon poisson frais assaisonné à la perfection, du riz parfait & encore un peu tiède & l'algue juste bien croustillante tout ça pour pas chère ! Ça fondait dans la bouche j'en mangerais tous les jours 😁👌
Oct 4, 2025
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I changed my review from a 5 star to two because the onigiri is a fraction of the size now.
I used to like this place because they actually filled up the onigiri with substance (fish) but lately it's a cash grab. You will have 4 small pieces of salmon in your onigiri & 98% rice. You used to get 1.25$ worth of fish inside of the 5$ onigiri but now you will be lucky to have 25 cents worth of fish. I would go back & take a photo of my last onigiri but I don't think I will go there again. The service at least is still good. Was a good run while it lasted & I was a happy customer for a while.
