Napa Lounge

Ian

5.0

A very comfortable room & the staff were extremely helpful & friendly.

Martin

5.0

Paul The manager here is a great guy, We had a little issue with our room & he made it right for us right away. Would stay again.

Angella

5.0

Excellent experience for a first-time international traveller. Originally chosen due to its proximity to Dorval Station, the bus & train schedule was such that we ended up using the hotel shuttle to go back to the airport, & then grab the bus from there to downtown Montreal.
Bilingual staff was wonderful & welcoming, from front desk, restaurant staff to kitchen staff. I even got friendly nods from housekeeping! The lobby was a simple elegance, the bar was cozy & dim. The restaurant doubled as the breakfast area & was brightly lit & well spaced.
The room had a Nespresso machine & two safes. A small, glass-fronted fridge completed in room utilities. Beds were comfortable, pillows were adequate. Plenty for drawers & shelf space for extended stays. Linens & towels replaced every third day, unless requested otherwise. The television was large & easily viewed while lounging in bed.
Room service was available, but the menu was downstairs. Something to add to the television information screen perhaps.
Breakfast changed daily, a welcome variety to the more common breakfast buffet of other hotels.
Guest laundry, pool & gym were in the SS or basement floor. Laundry soap available for purchase at the front desk. A little chilly downstairs, & every door was accessible only with a hotel room key card.

Anil

5.0

Great Place 🙏

Travis

3.0

DoubleTree by Hilton Montreal Airport - Dorval, QC

I stayed here during a work trip, expecting Hilton-level comfort, but the experience fell short. The biggest problem was the climate control. The room refuses to cool below 20°C, leaving it muggy & uncomfortable, & the fan can't be set to run constantly for even a little breeze. After working construction outdoors all day, the last thing I want is to come back to a hot, stagnant room - especially when the rate is over $300 a night. Photo: Thermostat stuck at 23°C after running three hours straight.

The property itself feels oddly restrictive. You can't charge anything to your room - not from the market, not from the restaurant. Want a soda or a snack? You'll have to swipe your card & get a printed receipt every time. It's inconvenient & unnecessary, & it chips away at what should be the ease of a hotel stay. On top of that, everything requires your key card: doors, elevators, even basic access. It makes the place feel more like a locked-down dorm or a minimum-security prison than a welcoming hotel.

On the positive side, the place is clean, & the staff seem to be doing their part. But the atmosphere & policies drag it down. For the price, comfort & convenience just aren't there. I'll be leaving after just one night because the combination of muggy rooms & over-the-top lockdown measures makes it impossible to relax.

Jean-Pierre

5.0

Très impressionné par l'insonorisation de la chambre. On ne se croirait pas à l'aéroport.

Steve

5.0

Very close to airport. Reliable shuttle service. Rooms are clean. Staff take time to answer questions. Nice selection of restaurants in walking distance.

Sanjoli

2.0

I recently have a very bad experience with my stay I booked hotel for 3 nights before leaving from hotel I went to the reception & requested for room cleaning they said you are scheduled for tomorrow & on the next day I went & I told them today we are scheduled for room cleaning they said we will do it today After that we arrived in evening room was in the same condition I called them they said today there was shortage of staff.
In addition in the noon when we were checking out they were blaming us we denied for house keeping Like seriously?
Poor Customer service .

Paula

5.0

If you like trains your in the right location. Request a room on the backside of hotel for viewing. You can walk from hotel to train station.

Marna

5.0

Great breakfast. Long wait for the shuttle because I guess we just missed the last one & the shuttle was super crowded. Good value stay.