Napa Lounge

Émilie

5.0

Navette ultra pratique pour l'aéroport & chambre confortable.

Jen

1.0

Worst Marriott experience I've ever had. I am an Elite member & was explicitly told at check-in that I would be able to stay in the same room for all three nights, even though two of the nights were booked on rewards. The front desk agent assured me I had been given a complimentary upgrade & that I would not need to move rooms-only stop by in the morning for new key cards, essentially a quick check-out & check-in.

The next day, I was told the exact opposite & informed that I had to move to a different room, completely contradicting what I was told the night before. This was incredibly frustrating & disruptive, especially given the clear assurance I received at check-in.

For an Elite member & a Marriott credit card holder, this level of miscommunication & customer service is unacceptable. This experience has genuinely made me rethink my loyalty to the brand.

Lonely

3.0

Quarto amolo e limpo, porém cama e travesseiros péssimos.

N.

3.0

Placed near the airport & clean. But expensive. Much more than similar ones at downtown

Harshad

5.0

Amazing places. Good breakfast. Good systems. Clean room.

Only downside is that Parking is chargeable & the cost is way too high.

Frank

5.0

J'ai passé un agréable séjour au sein de votre établissement si bien accueillant...
Je le ferai une autre fois sans hésiter,
Merci pour le service sans faille 😎😎😎

Christina

5.0

Estrem tolle Betten!

Joel

5.0

Modern well run hotel. The park & fly packages as well as the frequent & free airport shuttle make this Marriott a home run.

Raychelle

5.0

I've never been to East Canada before, & this hotel was a great foundational experience for this initial trip.

I went with a couple of friends to attend a convention, & it was super convenient to take the free hotel shuttle from the airport to Fairfield. A quick 5-min drive to & fro, & you're where you need to be!

Everyone at the hotel was so kind & welcoming, too. Every morning I'd go down to the lobby, every housekeeper in the hallway greeted me warmly, & that always felt like a positive start to my day.

At the front desk, Julia was so helpful in guiding my friends & I to the bus station. We were a little anxious at first & didn't know what to expect public transportation-wise, but Julia made it super easy to get passes for the bus & subway, & we had a lot of fun navigating the stops throughout Montreal.

Conveniently, they serve continental breakfast every morning, I believe from 6a-930a. That was also a positive start to each morning for me & something that pleasantly surprised me (the quality of the food & options, I thought, was high & of a good variety). Every person that worked during breakfast also greeted & thanked us warmly, & that was really sweet as well.

Their evening restaurant, the Napa Lounge, is in the same place, just open at night. Olivia had served my friend & I multiple times, & she was so warm & personable. She really made us feel special & taken care of, & those genuinely kind interactions with people are something I really cherish while traveling. Thank you so much Olivia for your excellent customer service & personality.

All in all, great quality! The room itself was nice too. It had everything one needs for a short or long stay, & it was a wonderful refuge for my friends & I to return to each evening.

Alexandre

5.0

Bel hôtel, propre, navette gratuite depuis l'aéroport. Moderne. Je recommande.