Memento Brasserie Artisanale

Douglas

5.0

Delicious beer. Comfortable, relaxed atmosphere. Friendly service. Decent pub food as well. Trivia was fun!

Olt

1.0

This was, without a doubt, one of the worst dining experiences I've had.

Our fries arrived completely cold because they had apparently been sitting in the service window for roughly 40 minutes before anyone bothered to bring them to our table. By then, they were stale, unappetizing, & clearly should never have been served.

What makes this even more frustrating is that no one came to our table to check on our meal. If someone had done the bare minimum of asking how everything was, we would have requested fresh fries immediately. Instead, we were ignored until it was far too late.

When we finally explained the situation, we politely asked that the cold fries be taken away & removed from the bill since they were inedible & there had been no opportunity to have them replaced. Rather than apologizing or taking responsibility, the manager approached us with an incredibly rude & confrontational attitude. Instead of acknowledging the restaurant's mistake, we were accused of trying to'pull a fast one' to get free food. It's unbelievable that management would rather accuse paying customers of being dishonest than admit their kitchen & service staff failed.

To make matters even worse, the fries were taken from our table, we were still charged for them, & we weren't even allowed to take them home despite paying for them. So we essentially paid for food that should never have left the kitchen in the first place.

The issue wasn't just the cold fries-it was the complete lack of accountability & the disrespectful way we were treated. Good restaurants fix mistakes. Great managers de-escalate situations & make things right. This manager did the exact opposite, choosing to blame customers for problems that were entirely the restaurant's fault.

If this is how management treats guests when the restaurant makes an obvious mistake, I can't recommend eating here. Save your money & go somewhere that values customer service & has enough respect to stand behind the food they serve.

Amy

3.0

Service was super friendly, the atmosphere is nice, but we were disappointed with the food. The chicken jerky came to us cold & there was barely any Parmesan on our Parmesan fries. The fries were also cold. Overall, I just wouldn't recommend their appetizers.

Quite pricy for their drinks too. I personally loved their lemonade & found it reasonably priced. My friends got cocktails & there were just okay.

Would come again but would stick to their beer & mains as the table next to us got mains & they looked great!

Diego

5.0

Great food. Wonderful views

Pharmacie

5.0

Hyper bon hyper chill

Jérôme

4.0

Une ambiance branchée
Des plats corrects un service impeccable

Five-Star

5.0

Ambiance super sympa sur le canal Lachine! On a attendu un peu pour une table mais cela valait la peine… Service rapide, excellente bouffe & bon choix de bières!

Salim

5.0

The burger was excellent & we loved the raspberry beer (forgot the name) that was recommended by the waiter. Beautiful atmosphere right on the canal

Carlito

2.0

Plus de 200$ pour nous demander de quitter en terrasse pour un un nouveau groupe

Oscar

5.0

Stopped by this place to watch on of the world cup games. Nice atmosphere, friendly service, & cold beer.