Maison ChaïShaï est perçue comme un endroit chaleureux et vivant qui propose une large sélection de plats indiens et pakistanais, des chaat acidulés comme le Dahi Puri et le Pani Puri, des currys savoureux et des plats signatures tels que le poulet au beurre et la poutine au poulet au beurre, le tout accompagné d'un chai authentique et d'un Kashmiri chai très apprécié. Le dessert Gulab Jamun Cheesecake est une belle fin et l'ambiance est cosy avec une décoration colorée et un service attentif et chaleureux. Certains commentaires indiquent que les portions peuvent sembler petites par rapport au prix et que la qualité du chai peut varier selon le lait utilisé, tandis que quelques visites mentionnent un service parfois plus lent; malgré cela, les convives louent régulièrement les saveurs authentiques, la variété du menu et l'ambiance familiale accueillante. Dans l'ensemble, Maison ChaïShaï ressort comme une valeur sûre pour une cuisine indienne et pakistanaise savoureuse et bien réalisée ainsi que pour une expérience chai remarquable.
I've never gone there but just from the service on the phone over a misunderstanding, the service was disappointing. I was looking forward to taste the food but can't really go to the place considering business values
Most pathetic experience. Walked out of the restaurant without ordering anything. The waitress named Harleen Kaur was rude, unsupportive & did not care to take our order. We waited 15mins straight & walked out. Never coming back to the place nor recommending!!
18 avr. 2026
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Decent tea, but the aloo paratha was a huge disappointment. It was frozen & tasted pathetic. Staff should let customers know if the food isn't fresh so they can make an informed choice. I won't be ordering that again.
I ordered 3 teas from Chaishai Montreal (2 masala chai & 1 karak chai) after hearing a lot of good things, especially from a friend who recommended it. I personally prefer chai made with real milk rather than powdered milk, & I've tried many places that use powder, so I had higher expectations since they specialize in chai.
Before ordering, I even asked the staff, & she told me they use real milk along with a concentrate. But when I actually tried the chai, it didn't taste like it was made with real milk - it felt more like the same basic taste I've had at other places using powder.
Maybe it's because we took it to go instead of drinking it fresh there, but overall it was pretty average & didn't live up to what I expected.
Not a terrible experience, just not as good as I hoped.
17 mars 2026
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One of the best Indian/Pakistani food spots in town. The chai is authentic & a must have! I've had almost everything on the menu & highly recommend the Dahi Puri & Pani Puri. The Gulab Jamun Cheesecake is very good too & everything savory is a must-have. Beautifully done venue, very accessible.
When Maison Chaishai first opened a few years ago, I was genuinely excited about it. I visited on my own to try it, then brought friends & recommended it as a great new Indian street food spot. At the time, customer service felt like a priority.
So when I won a'meal for two' Instagram giveaway in 2022, I was excited to return. There was no expiry date stated, & when I contacted the restaurant to ask how to redeem it, they replied asking when I could come - clearly acknowledging the prize.
Due to major life changes & moving provinces, I didn't follow up right away & admittedly forgot. When I returned to Montreal this past October & saw the restaurant running another giveaway, I reached out again via Instagram to redeem my original prize but received no response.
Since I was nearby with my family, I went in person. I explained the situation clearly, fully aware the prize was for two people & more than willing to pay for additional items. The employee was kind but clearly new & said she'd need to speak with a manager.
When I spoke with a member of the management/owner's family, I was told nothing could be done & that I should contact the promoter. When I calmly explained that there was no expiry date, that the prize had been acknowledged, & that I had already tried contacting them with no reply, the conversation escalated unnecessarily. I was told I was wasting their time & that they were too busy to deal with this.
Even if the restaurant chose not to honor the prize, the situation could have been handled with basic courtesy or a small gesture. Instead, the interaction was dismissive & unwelcoming, & I left feeling embarrassed, especially in front of my family. We decided to leave without eating anything & spent our money elsewhere.
This wasn't about the cost of a meal - it was about how a returning customer was treated. Honoring the giveaway or simply handling the situation kindly would have built goodwill. This experience did the opposite. I also felt bad for the employee, who seemed unsupported & undertrained.
Disappointing experience, not because of the prize itself, but because of how it was handled.
Uncoordinated service (Tea arrived 10 mins later than snacks. By the time we got our drinks, we were done with all the food items)
Food okay.
Atmosphere good.
26 déc. 2025
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I recently ordered two pink teas for $12.50. While the price itself isn't an issue, the portion size was disappointing. The tea was served in a very small cup, filled only about 70-75% of the way.
To be fair, the pink tea tasted excellent. However, when a business charges a premium price, customers reasonably expect a corresponding portion. Offering such a small quantity at a high price leaves customers feeling undervalued. In the long run, it is far more important to retain customers through fairness & consistency than to make a quick profit at their expense.
Even with great taste, customers may hesitate to return if they feel they aren't receiving good value. For comparison, Chai Wala offers a more generous portion at a more reasonable price.
I hope the business considers adjusting its portion sizes to better align with the pricing, as this would greatly enhance the overall customer experience.
