Madame Poulet

Antonia

1.0

Honestly so disappointed with my experience at Madame Poulet W.I. I placed my order through UBER at 6:29 & it said my order would be ready in 6 minutes. At 6:35 my order displayed'ready' on the uber app which was surprising considering I ordered 2 chicken burger trios & a Mac & cheese. I get to the restaurant 15 minutes AFTER my order stated ready. I get to the counter & asked for my order & the lady said it wasn't. I asked her why does it show ready on the app & she was SO rude & said'I don't know' with so much attitude I was taken aback. I asked how long it would take & she said'I don't know I don't work in the kitchen'. My order took an additional 30 minutes to be ready since the time it stated ready on the app while I waited in the restaurant. When I got my order I told her thank you & she didn't even answer me or anything. Worst customer service I've ever had & I've been working customer service over 13 years now. The food was mediocre. The burger was more bun than chicken & their fridge drink is clearly broken because our drinks weren't even cold. I had a similar experience at the one in Laval just no attitude from the reception area just the wait times & it saying ready on the app when it wasn't. It's unfortunate because the concept & food is good but I will not be going back. Funny how on theirs walls it says'respect' &'hospitality' because that's not what was given yesterday.

Shabnam

5.0

Very delicious, fresh & flavorful chicken in a very nice clean restaurant.

Crystal

5.0

First time here! Chicken sandwiches were delicious!!! Stephanie is definitely a gem to this place! Thank you for making our first experience memorable! Will be back!

Vybe

5.0

The chicken had great seasoning & waffles fries was crunchy. The recommended sauce had a nice touch with the chicken. The only thing that took a bit of time was the cookie. Well at least it was freshly baked.

Kevin

3.0

Ordered a Buffalo Burger. It comes with 2 tenders, red cabbage slaw & Buffalo sauce. First of all, the chicken tenders lack flavor. Second of all, they put the Buffalo sauce on top of the tenders which, combined with the juicy slaw, soaks the bread & makes eating the burger impossible without a fork & knife. I understand the burgers are messy, but this is too much. Also, I found it pricey for what you're getting. For the same amount, you're getting a proper meal at the restaurant next door or at any other sit-in restaurants in the area. Service & ambiance were OK. Restaurant is clean. Would I recommend it? Not really. Would I be a Madame Poulet customer in the future? Unless I have no other choice, no.

Deborah

4.0

Chicken is good, however more batter than chicken. Pricey.

DI

4.0

Nice & clean, If you're looking to indulge with a huge platter of fried chicken & ice-cold beer, this spot is an excellent choice.

Deborah

1.0

First time trying Madame Poulet yesterday as was in the area! To start AC not working & they had a small portable AC trying to cool the restaurant not happening when your kitchen is not in closed so all the hot air from the kitchen is still coming into where you sit! The girl was no very helpful can mixing up what sauces they had & what they didn't have so we couldn't get what we wanted! Get our food & drinks & the drinks are warm! Sorry the drink fridge isn't working properly! My chicken wrap has hardly any cesear dressing in it, my onion rings were tasting of old oil! Didn't bring a fork to eat out coleslaw. When asked to speak to someone to complain well there was only her & one other person in the kitchen! So never going back again because lousy service & food! - ?feeling disappointed.

Boss

4.0

I took buffello chicken combo. It was good. Fries good quantity slightly burned but good nonetheless. Burger was good however fell apart after one bite completely to solve this they could put a pick through it or cut in half. Bun pretty good. Okay condiments, They did not pair well with the buffelo sauce as both were quite sour( do not recommend buffolo burger). Now the star of the show, the chicken was ,in my opinion, perfect. Nice, crunchy & prefectly spiced. The service was excellent the woman cared about delivering best service possible. The place was clean food came very quickly. 8/10 Should get chicken strips next time.

Anthony

3.0

Nice looking place. Service was prompt & friendly. Food was a let down. Ordered the meal of the day which was a chicken sandwich meal. The sandwich was a small piece of chicken more batter than chicken. Mac & cheese was my side. Was a good sized portion but was fairly plain with no real cheese as part of the sauce. I'd be willing to give one more try, but for the price of $18 a bit overrated.