Madame Poulet earns high marks for crispy, juicy fried chicken, bold sauces, and generous portions that pair well with waffle fries, macaroni and cheese, and poutine, with many noting the food is fresh and not overly greasy and several standout dishes like the chicken tenders and the buffalo poutine. Service is repeatedly praised as friendly, attentive, and welcoming, with staff offering helpful guidance, checking in, and sometimes going the extra mile to make guests feel at home, including language accommodations and thoughtful touches like free brownies. The dining space is described as clean, bright, and comfortable, family friendly with features such as a playroom and private room with a TV, and hours that suit casual meals or gatherings. A few comments mention occasional slowdowns during peak times or occasional order issues, but these critiques are far outweighed by the consistent positive experiences and the strong desire to return to try more menu items. Overall Madame Poulet is viewed as a reliable go to for flavorful chicken and dependable service, appealing to locals and visitors alike who value quality, value, and a welcoming atmosphere.
First off, I want to start by saying that the staff is superb, so friendly & accommodating, from the cashier to the cook to the manager! The restaurant is clean, I know it's new but you can see that they are keeping it well maintained. Now to the food, I had a classic chicken burger with onion rings & it was fantastic. The chicken was crispy & flavorful, it had the right amount of toppings, it all came together perfectly. The Onion rings I had on the side were also cooked just the way I like them. It was a very good experience & I'll be going back for sure. Give it a try, I'm sure you'll love it.
Edit: been back several times still a good chicken burger, service still fast, served by Milena, friendly & quick to help out with whatever we needed, still 5⭐
This fried chicken location is new to the West Island (open about two weeks ago) & newest Madam Poulet restaurant. Their variety of fried chicken sandwiches is said to be their signature dish according to their loyal followers.
So that is the meal I decided to try out. The sandwich itself had a very sizeable, crunchy, crispy crust. The sandwich was juicy & tasty. I wish they would add a little bit more condiments but in general, it was a very good sandwich. In addition, the waffles fries were crispy as well.
The restaurant had very good & friendly service. Decor is modern & extremely clean. Bright lights & high ceilings create a nice open feel though I believe it's mainly to dissipate the fried odour from the cooking.
Prices are reasonable & they have table service after you order at the counter. There's even two self ordering stations beside the counter but they weren't operational when I visited. Seating is about 50. Plenty of parking. Would recommend for chicken sandwich enthusiasts in the West Island.
Update: Returned to MP for lunch & had the MP Chou burger & it was still delicious.
Milena served us & she was polite & friendly!
Still recommend for a nice chicken sandwich!
Mar 19, 2026
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I stopped by Madame Poulet & had the chicken wrap along with the chicken poutine, & both were honestly amazing. The wrap was fresh & flavorful, & the chicken poutine was exactly what you want. Crispy chicken, great portions, & really satisfying.
What made the experience even better was the service. Zahra was incredibly kind & welcoming & made sure everything was perfect. You can tell she genuinely cares about customers having a good experience.
Great food & great service. I will definitely be coming back.
Had a great experience at Madame Poulet. Very clean establishment. The chicken tenders were moist & crispy. Marie provide very friendly service. Highly recommend. I even bought take out to bring home for the kids after.
Very amazing food, crispy chicken & delicious waffle fries. Our waitress, Marie, was incredibly kind & caring, she literally offered us a VIP spot in the restaurant! Super generous! Thank you, Marie! 10/10 experience.
Madame Poulet is a great spot if you're craving flavorful, well-seasoned chicken. The menu is simple but well executed, with juicy chicken, crispy skin, & sauces that really stand out. Portions are generous, & everything tastes fresh & carefully prepared.
The atmosphere is casual & welcoming, making it a good choice for a quick meal or a relaxed bite with friends. Service is friendly & efficient, even during busy hours.
Overall, Madame Poulet delivers comfort food done right - tasty, satisfying, & worth a visit if you enjoy quality chicken with bold flavors.
Special thanks to Muhammad for the great service & warm hospitality at Madame Poulet
Dec 24, 2025
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I cannot say enough positive things about Madame Poulet. We had our son's bday celebration over the weekend & the staff was so very welcoming, kind & simply amazing! They even decorated the room for us & had candles & sparkles for our cake! There was a Television in the room which was a nice background distraction. The food was very good & one of our guests ordered an additional to-go plate... the chicken is really delicious- lightly battered & crispy. We will definitely be coming back & will spread the word on the wonderful customer service & great tasting food. Thank You, Madame Poulet, Pointe-Claire. You're #1 in our books!
Amazing food, service & ambiance! Had the Tomacluck & BLT combos. Everything was delicious! Chicken was crispy, not too oily, Mac & cheese was flavorful, onion rings were crunchy & well seasoned, & the BLT was super filling. Had leftovers for another meal.
The place is newly renovated & clean. The staff is attentive & even checked on us during our meal. They even helped pack up everything neatly in a takeaway bag & brought it back to our table. Definitely recommend!
Honestly, I wasn't expecting much, but wow this place blew me away. The chicken was perfectly crispy on the outside & juicy on the inside, seasoned just right without being greasy. You can tell they actually care about quality here.
The service was fast, the food came out hot & fresh, & even the fries tasted like they just came out of the fryer golden & crunchy. The portions were generous, & everything looked as good as it tasted.
If you're craving real flavor & don't want that typical bland fast-food chicken, this is the spot. Easily the best fast food & chicken I've ever had. I'm already planning my next visit.
Nov 3, 2025
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I had a really good experience, Marie took my order & she was very sweet & helpful!
Food was fresh & chicken is veryyy crispy & delicious
They were very nice & offered me some brownies too :)
The food is delicious 10/10. The chicken was crispy, juicy & full of flavor. The waffle fries were hot & perfectly seasoned. Service was super quick & friendly. Will definitely go back!!
Crispycrispy chicken!!! So so delicious!!!!
The lady at the counter was really rude & impatient when we were the only ones there but the food made up for it :) would recommend!
First time to try this place. Clean & the burgers are huge & crispy with coleslaw that is so good. We ordered the Buffalo burger with trio poutine & mine was the burger with coleslaw. Their onion rings are good too. I treated my husband here for Father's Day & he loved the food. We were so full. 2 thumbs up! Will definitely come back here . Highly recommended.
Me & my friend wanted a late night snack & we stumbled across Madame Poulet on google & were super excited to try. We both got trios, I got the 3 piece chicken tender with poutine as my side & water as my drink & she got a classic burger with mac n cheese as her side with water as well. The mac n cheese was very good but my friend did not like the sauce in her burger. My poutine was very average & the tenders were not as crispy as I usually like. But the BBQ sauce was super good. The service was not the best. The woman taking our order wasn't the most helpful or nicest. We got our orders after 15 minutes of waiting, which was perfect. I would come back here just for the mac n cheese.
