Madame Poulet delivers a focused culinary experience centered on expertly prepared fried chicken that achieves the ideal balance of a crispy, seasoned exterior and remarkably succulent meat. The menu prioritizes comfort food fundamentals, featuring substantial burgers constructed with high-quality patties and fresh, crisp toppings on toasted buns. Every dish relies on straightforward preparation methods that prioritize texture and deep, savory flavor profiles over unnecessary complexity. The kitchen maintains consistent standards to ensure that every serving of poultry meets strict expectations for heat and tenderness. Diners find a streamlined selection that highlights the versatility of chicken, ranging from classic fried pieces to hearty, handheld sandwiches. This establishment serves as a dedicated destination for those seeking reliable, high-quality comfort staples crafted with precision and a clear commitment to traditional culinary techniques.
Madame Poulet receives highly polarized feedback regarding both its food and service standards. Many patrons praise the quality of the chicken, noting it as crispy, tender, and among the best in the city, though others report inconsistent experiences with cold meals, bland seasoning, and issues with items missing from takeout or delivery orders. Concerns are frequently raised about the significant price increases, the loud and often inappropriate music, and a lack of consistent customer service, with many visitors reporting rude or inattentive staff. While some specific team members are frequently commended for their warmth and efficiency, others are described as unhelpful or poorly trained, leading to long wait times and an overall experience that many feel does not justify the current cost.
I can't downrate the atmosphere enough. The music was very very loud. They had to lower it so I could shout my order. The terminal to pay could not be lifted so there was no way to hide my card or tip. So I panicked & put 15% even though we were taking it home. This place is expensive as hell. I ordered a piri-piri chicken burger & a mac & cheese non combo. How can you justify 55!?
Its so loud I had to leave, go outside & then & go around the corner to accept a phone call. I was already pretty unhappy. The food took a ver very long time for a fast food joint. Almost 20 minutes. We got our food & left in a hurry. I got home in 6 minutes & the food was cold. My car is heated. Burger was slop & I had to eat it with a fork & knife. The chicken was no longer crispy & was slightly blad. Sauce was ok. Macncheese was bland & the chicken did not help much. I have yet to experience food poisoning but if I did this review woudl be 1 star. I do not plan to go back & will be recommending to my friends & family that this was not a good experience.
-1000 for the ambiance, the music is so loud I had to shout my order. I swear the same song played 3 times in a row while I was waiting for my food, it took at least 15 minutes. 50$ for a burger & a mac & cheese(with chicken) is too expensive, especially since we didn't take any combo. The food is not bad, not great though. The mac & cheese is bland & it was cold when we got home (took us 6 minutes from door to door).
Food was literally disgusting. Tasteless chicken with a little bit of sauce in some bread. Nothing more. Saw the cashier who served me like shes forced to be there but the chicken with her bare hands in a slab of bread & thats that. Paid 30$ for this garbage along with a tiny bit of mac n cheese which was soggy & disgusting as well similar to a kraft dinner. Cookies were the only good thing i bought & im guessing its sourced
Mar 16, 2026
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This place is really expensive for a burger & chicken tenders. No sauce is included with the combo, need to pay extra. The burger lacked flavour 5/10 , the chicken tenders were ok 7/10.
I ordered 3 chicken tenders on uber & two accompanying sauces. Not only were the sauces 3.50 each, but the supposed'hot honey' was just a tiny plastic cup of regular honey. I paid $7 for sauces that couldn't even cover 1 of 3 tenders. Ridiculous.
We went to Madame Poulet with high expectations, but unfortunately the experience was disappointing. The staff refused to speak English with us, so we had to order in French, which was manageable but still not very welcoming.
We ordered four plates: the new Chicken Tomacluck for myself & three chicken burgers for my wife & kids. The'chicken burgers' are not really burgers - they're chicken tenders placed inside a hamburger bun - so be aware of that before ordering.
The Tomacluck was mostly batter, & the chicken inside didn't taste properly cooked; the texture was still slimy, which was very off-putting.
On top of that, the restaurant was extremely cold - I had to eat my meal with my jacket on. The total for the four meals was approximately $85, which made the experience even more disappointing given the quality.
Ironically, the best part of the meal was the fresh-cut fries. For a chicken restaurant, the chicken itself was not the highlight. Overall, not an experience we would repeat
This review is purely for the service- I leave reviews everywhere I travel around the world & rarely have left 1, if ever. The service was beyond incredibly rude. My husband went over to pick us up some chicken sandwiches, & the woman refused to speak to my husband in English, being very rude about it. My husband doesn't speak French as he's American. Like I previously said, we travel all over the world & haven't encountered this, even where there is a language barrier there's always effort. Being originally being from Montreal I know this happens often, but felt compelled to leave this review as it seems people forget they live in Canada, especially in customer facing roles, & are fortunate to live in a bilingual province. He ended up going to Uniburger closeby which was excellent with both food & service.
I was quite disappointed with the food. The Piri Piri chicken burger was extremely messy to eat, the bun broke apart making it impossible to eat it as a burger rather in pieces. Some of the fries were a little raw & undercooked & the onion rings were greasy.
