Overall, at Jack Astor's the reviews portray a lively, family-friendly spot with reliable burgers, chicken, bowls and plenty of portions, and friendly service, though a few visits suffer from mismatched orders, slow checks, or higher prices for dishes that don't stand out. Diners frequently praise the food as tasty and plentiful, with bar vibes and quick drink service during games, while the atmosphere is described as fun and sometimes loud, with holiday decorations that delight families and crayons on the table for kids. The staff are often highlighted as attentive and accommodating, able to navigate dietary needs and explain menu options, yet some reports reference outdated decor and POS issues, language barriers for non French speakers, and occasional order errors. For many, Jack Astor's remains a go-to for casual nights out, birthday celebrations, or catching a game, with plans to return, though a few guests note that portions can feel smaller for the price.
We are from Ottawa & made a reservation here for one of our team dinners. The service was excellent. I was grateful for their work on fitting in our reservation on short notice, too. Courtney, one of the managers, did a terrific job in taking care of us. Highly recommend this restaurant & would return here.
We had this really nice waiter Abi, she was very sweet & friendly & made good time on our orders. All round excellent service & food that I highly recommend
Sep 24, 2024
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excellent service by Brandy!! she was incredibly nice & very polite & most importantly very respectful. She bought our food on time. She described the menu very well & we all overall we had a good time with her & the food. 10 out of 10 would recommend to everyone!!
I was at Jack Astors Dorval twice this week. Both times I had exceptional service. My order came as ordered (picky eater) & everything was hot & tasty. Brandy. Dylan & Stacy (assistant General Manager) went above & beyond to make sure I was satisfied. I highly recommend their nachos, asiago bow ties, burgers & tacos! May I suggest the ownership group brings back their quesadillas. They were AMAZING. BRING THEM BACK!!!!!
My Friend & I went for dinner here & got served by Thaila who was absolutely amazing!!! Great service & ambiance. We ordered the chicken fingers tossed in their homemade sauce which was delicious. Would definitely recommend & ask for Thaila!
Aug 31, 2024
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This was my first time eating at jack astors. The customer service was more than great. Our bartender Amanda was exceptional & catered to our every need. The food was served quickly & tasted amazing. 10/10 would recommend!
An excellent place for good food. The server was great, frendly & knowledgeable about the menu & the bar selection. Definitely would recommend you visit this location.
Tried something different this time - bacon cheeseburger, with truffle fries ( as recommended by server, Troy I think). Very good! Bacon Cheeseburger was excellent & fries really tasty. Service is great here. We often choose here for family outings (multi generation). The Elvis corner table with banquette is our favourite seating spot!
Mar 10, 2024
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So my dad & I decided to have our monthly restaurant night recently & we decided to go to Jask Astors. We haven't gone there since the pandemic hit in 2020 so it's was about time we came back. We were expecting to have some good food there but we were pretty disappointed. Here is my breakdown on how rate everything. Food - ⭐️⭐️ We both ordered the Chicken Parmigiana from the menu. The meal consisted of a piece of chicken with tomato sauce & melted cheese on top & a side of pasta with cream & tomato sauces. The meal is very mediocre. Pasta was a bit under-seasoned & chicken felt like it was deep fried. Cheese was barely melted on said piece of chicken. If your expecting a more traditional style of "chicken parm" do not go here. Also note the price for the meal was $25 & it was a smaller portion than what you would see at other restaurants for the same price or for a little cheaper. Service - ⭐️⭐️⭐️⭐️ Our waitress was nice, respectful & understanding of our requests to improve our experience. No real complaints for the service. However, I am not giving the service 5 stars as it was not over & beyond, just your typical good service. Atmosphere - ⭐️⭐️⭐️⭐️ The atmosphere was typical for Jask Astor's, no real complaints here aswell. However, it's does not help that the place was pretty empty when we went. In total: Food: ⭐️⭐️ Service: ⭐️⭐️⭐️⭐️ Atmosphere: ⭐️⭐️⭐️⭐️ Average rating 3.3333/5 (Rounded to ⭐️⭐️⭐️) Extra notes: I do not recommend going here for food here really. If your going out for some drinks, this place is not bad to go to. (Though drinks are a bit expensive here) They have a decent sized bar, plenty of TV's if you want to watch any sports games that are on.
Today I went for the first time to celebrate my birthday at this restaurant. The service was a little slow ( short in staff). & honestly the food wasn't good. Chicken was salty, with no taste. Usually it should be marinated when is grilled. It felt i am eating boiled chicken. For the price I paid I didn't get the quality i expected. I was really disappointed for the food since it was my birthday. The only thing I liked was the drink. I don't recommend this restaurant.
