Overall, reviews highlight delicious, fresh pho with generous portions, fast and friendly service, and good value at I AM PHO. The atmosphere is casual and welcoming, and many diners praise reliable takeout as well as dine in experiences. However, some customers report smaller portions than at other locations and occasional issues with texture or balance, with beef that can be tough or chicken that can be dry, and a few mentions of inconsistent flavor or saltiness depending on the branch. A number of reviews also point to strong hospitality and quick service, while a few note variability in quality between locations.
I've been there twice. Had their chicken, rice & salad plate the first time & it was so good, I ordered it again the second time. The chicken is sooooo tender & moist. Love it! The staff is so kind. Everything was prepared very quickly. It's got cute, funky decor- I love the chalk drawings on the wall. Would recommend it!
My son, friend & I went on a Monday night. This was our first time trying This restaurant. The service was friendly & very nice.The food was fresh & delicious. The prices are reasonable. We are definitely Coming back again.
Mar 11, 2026
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My mom & I are very satisfied! The pho was nice & hot, the broth was smooth & not very heavy!! The service was fast as well! The imperial rolls were different than what I'm used to, but very delicious! Would definitely come again!!
We found bugs in the lettuce & bean sprouts of our BUN GA R plates that we ordered for delivery. Absolutely disgusting. I liked the place but won't be able to order again from them after this.
Feb 14, 2026
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Had vegetarian pho soup & it was tasteless. It was as if they just pour hot water on noodle with that was it. No broth, no taste. The vegetables were also undercook. Disappointing..
Food. The lowest quality I have ever experienced.
Horrible plating.
Cheap ingredients.
Poorly cooked or prepared.
Nothing really on a plate.
Seasoning very poor.
Service. The worst I have ever expedited. Little to no attention. Barely spoke English well & French was not much better.
Atmosphere. Cheap, loud & echoey, dark, no care went into the design to make it a nice customer experience.
We tried this place as it was new & love eating this type of cuisine.
We ordered the chicken plate & the pork chops.
There was barely any chicken, it was over cooked, hard, poorly seasoned. The noodles looked a day old & were under cooked & the other portion was all clumped together & could not even be separate lol.
The tiny half ounce of liquid in a metal portion control container was straight out of a bottle.
The two pieces of lettuce appeared to be unwashed & just placed into bowl to fill in space. It was a disaster.
The pork chop was even worse. Firstly the two pieces of pork were not considered to be chops. The thickness of each pork chop was around the same as a kraft cheese slices & individually wrapped yellow processed American cheese.
Second, tons of bone. Third, leathery dry & terribly overcooked & horrible (little) flavour. It came with rice which also tasted & chewed as if it were a day old rice, No flavour & was a complete joke. There were (again) two unwashed slices of lettuce with a couple of pickled veg which were more wilted than not.
This has to be the worst example of Asian food I have ever eaten. Moreover, not once did anyone come over to ask about how the food was or if we were enjoying our meal.
The table lacked cutlery, & napkins & we had to ask multiple times after being served to receive them.
They served two glasses of water & never came by to refill, which is just as well as it was room temperature, smelled off & tasted horrible & could not drink it. We were going to order a drink but no one came to ask if anything was ok.
I have never seen a lack of customer service in the foodservice & hospitality industry anywhere in the world - on four continents!!!
I don't know is this is a franchise or single owned restaurant, but if it were a franchise this is the wrist run & worst trained (or lack of training) I have experienced.
Go to Chez Lien or almost anywhere else, this local eatery had the opportunity to make a killing in this small & secluded Montreal west community if they provided good food & good service at a reasonable price. They failed on all points.
Oh, & don't even get me started on how much money I threw down the drain (which is where the food should have gone) for this waste of time & eating. Sadly I had not eaten all day & too tired to eat elsewhere or at home. I made the best of it. I also paid for that in the washroom that night & morning.
Never ever again!!
do not waste your time, money, energy, life etc going here.
So obviously I will never return or try another location for that matter.
